Bug reports

2,402 topics in this forum

1. One click update error message

   By david1200 , March 20
   • 1 reply
   • 100 views
   • 
   • Futonbro
   • 2 hours ago

2. Everytime I preview or save a product, I receive out-of-stock email alerts. - Prestashop 1.7.7.0

   By JLclient , December 7, 2020   

   • 1.7.7.0
   • outofstock
   • (and 1 more)

     Tagged with:

     • 1.7.7.0
     • outofstock
     • emailallerts
   • 1 reply
   • 167 views
   • 
   • hilden
   • 2 hours ago

3. Module liste de liens v4.0.0 et PS 1.7.7.3

   By Bukser , 5 hours ago
   • 0 replies
   • 8 views
   • 
   • Bukser
   • 5 hours ago

4. Dropdown filters not working on mobile (default template)

   By pirwebcon , March 19
   • 1 reply
   • 78 views
   • 
   • pirwebcon
   • Yesterday at 10:07 AM

5. GetOrderForViewingHandler.php Error

   By SCUK , January 12
   • 7 replies
   • 275 views
   • 
   • kaleske
   • Thursday at 09:54 AM

6. Problem by paypal payment

   By ialhamdazeez , Tuesday at 05:53 PM
   • 1 reply
   • 40 views
   • 
   • joseantgv
   • Thursday at 07:43 AM

7. Making JQuery to load first in admin panel

   By lozaria , August 24, 2019
   • 1 reply
   • 1,222 views
   • 
   • luisinho1977
   • Thursday at 06:30 AM

8. ContextErrorException Notice: Undefined index: legend

   By Alexis Boulet , Tuesday at 11:58 PM
   • 1 reply
   • 38 views
   • 
   • triplei
   • Wednesday at 12:36 AM

9. Potwierdzenie zamówienia Prestashop 1.7.6.5

   By henlech3055 , Tuesday at 05:38 PM
   • 0 replies
   • 35 views
   • 
   • henlech3055
   • Tuesday at 05:38 PM

10. 1.7 PS 1.7.6.5 Multiple cart for same customer

    By robysoldtamiya , September 10, 2020   

    • 1.7.6.5
    • 1 reply
    • 181 views
    • 
    • ptmr.io
    • Tuesday at 03:59 PM

11. Fatal error: Uncaught Error: Class 'ComposerAutoloaderInitxxxxxxxx' not found in /homepages/xxxxx/modules/ps_emailalerts/vendor/autoload.php

    By kate66 , April 3
    • 0 replies
    • 35 views
    • 
    • kate66
    • April 3

12. Slow Store and High usage CPU

    By atroci , March 31
    • 3 replies
    • 64 views
    • 
    • nick_developer
    • April 3

13. Undefined variable: session

    By amina1236 , January 27
    • 1 reply
    • 167 views
    • 
    • Alejandro Corona
    • April 2

14. PayPal v5.4.0 on Presta 1.7.5.0

    By rafal.r , March 8   

    • paypal
    • paypalapi
    • (and 1 more)

      Tagged with:

      • paypal
      • paypalapi
      • presta17
    • 2 replies
    • 157 views
    • 
    • tonyviroos
    • April 2

15. ["Solved"] HTTP ERROR 500 - Backend / Admin

    By Demuth , March 7, 2019
    • 23 replies
    • 8,305 views
    • 
    • Norbert Penel
    • April 1

16. Products in Front Office not Reflecting BackOffice - Possible Bug

    By pinwheel , March 30
    • 1 reply
    • 45 views
    • 
    • pinwheel
    • April 1

17. OutOfMemoryException i want Disable category tree in bo

    By sney1984 , March 31
    • 0 replies
    • 40 views
    • 
    • sney1984
    • March 31

18. Translation Blockcart

    By 4Tourist , March 31
    • 0 replies
    • 36 views
    • 
    • 4Tourist
    • March 31

19. Error modification/add product/s "Unable to update settings."

    By Nisba , June 27, 2020
    • 2 replies
    • 472 views
    • 
    • pinwheel
    • March 30

20. PS 1.7.5.1 Employee Logs "object_id not found in params array"

    By My CoCo , March 29   

    • 500 interna server error
    • params array
    • (and 3 more)

      Tagged with:

      • 500 interna server error
      • params array
      • object_id
      • employee logs
      • 1.7.5.1
    • 0 replies
    • 45 views
    • 
    • My CoCo
    • March 29

21. PS 1.7.7.0 critical error in Admin/Sell/Order/Order/Blocks/View/details.html.twig line 115

    By dvd74 , January 4
    • 6 replies
    • 763 views
    • 
    • bazweb
    • March 27

22. Order pages calling a malicious script "favicon.js"

    By Joseph Joestar , March 22   

    • security
    • order
    • (and 4 more)

      Tagged with:

      • security
      • order
      • script
      • malware
      • malicious
      • favicon.js
    • 2 replies
    • 252 views
    • 
    • Joseph Joestar
    • March 26

23. [Solved] Prestashop 1.7 Access denied as Admin in BO

    By Michal , August 2, 2018   

    • 1.7.4.2
    • back office
    • (and 4 more)

      Tagged with:

      • 1.7.4.2
      • back office
      • bug
      • access denied
      • 1.7
      • 1-click upgrade
    • 51 replies
    • 33,036 views
    • 
    • Peter Petrik
    • March 26

24. API gives raw SQL error and HTTP code 400 when uploading image

    By Jorr.it , March 20   

    • api
    • 2 replies
    • 94 views
    • 
    • Jorr.it
    • March 25

25. Modifying translations - not working when trying to edit the body

    By ParcoMolo , March 25
    • 0 replies
    • 66 views
    • 
    • ParcoMolo
    • March 25

26. Translations

    By vitpict , January 29, 2019   

    • translations
    • 1 reply
    • 291 views
    • 
    • ArtefitaStore
    • March 24

27. Unable to load template 'file:catalog/_partials/miniatures/product.tpl'

    By olivier.mongeot@gmail.com , November 2, 2019
    • 13 replies
    • 3,264 views
    • 
    • GEOCE
    • March 24

28. ContextErrorException: Notice: Undefined offset: 1

    By flrn , March 23
    • 0 replies
    • 57 views
    • 
    • flrn
    • March 23

29. PS 1.7.6 Issues after editing categories: no access, missing in edit product page

    By nik , March 9, 2020
    • 3 replies
    • 813 views
    • 
    • nik
    • March 22

30. Mail Alert - API - alert not sended by API - Product availability

    By Geo4777 , October 9, 2020
    • 1 reply
    • 232 views
    • 
    • vanvanmadriz
    • March 21

31. Free module Social media follow links v2.1.0 does not display the icons correctly

    By Yulian , March 20
    • 0 replies
    • 68 views
    • 
    • Yulian
    • March 20

32. WEIRD (!!) Bug: Only with 2 items - this error message: The product selection cannot be delivered by the available carrier(s): it is too heavy. Please amend your cart to lower its weight.

    By BabsD , March 19
    • 0 replies
    • 68 views
    • 
    • BabsD
    • March 19

33. Cannot delete users in Admin Panel.

    By Ethorious , March 19
    • 0 replies
    • 85 views
    • 
    • Ethorious
    • March 19

34. "This page isn’t working HTTP ERROR 500"

    By jristeska , March 6
    • 9 replies
    • 223 views
    • 
    • jristeska
    • March 18

35. Faceted search v3.7.1 - Features with Customized values are not showing in Filter Template list

    By ionut71 , March 18
    • 1 reply
    • 84 views
    • 
    • ionut71
    • March 18

36. Cart button not working problem

    By derya , March 17
    • 0 replies
    • 67 views
    • 
    • derya
    • March 17

37. 1.7.7.2 Catalog Price Rules change to Home category

    By Carbone , March 1
    • 1 reply
    • 139 views
    • 
    • JohnDom
    • March 17

38. On check out Address step gives 500 Server error

    By musiime , September 1, 2020   

    • 1.7.6.7
    • 500 server error
    • (and 1 more)

      Tagged with:

      • 1.7.6.7
      • 500 server error
      • address
    • 2 replies
    • 353 views
    • 
    • jeffrey Melgar
    • March 17

39. Bug Upgrade from 1.7.6.9 to 1.7.7

    By dmignani , December 4, 2020
    • 5 replies
    • 727 views
    • 
    • Anartisanart
    • March 16

40. Weird problem with backoffice preview product

    By xonsuns , March 15
    • 1 reply
    • 85 views
    • 
    • GrinGEO
    • March 15

41. Bug in category Group access

    By ecommX , March 15
    • 0 replies
    • 72 views
    • 
    • ecommX
    • March 15

42. Problem after update ps 1.7.6.8 to 1.7.7.2

    By RicRey , March 14
    • 0 replies
    • 91 views
    • 
    • RicRey
    • March 14

43. [PS 1.7.6.3] Product Cover Image not loading up

    By KendaTwo , July 13, 2020   

    • 1.7.6.3
    • images
    • (and 2 more)

      Tagged with:

      • 1.7.6.3
      • images
      • product
      • cover
    • 4 replies
    • 262 views
    • 
    • KendaTwo
    • March 14

44. Problem with the credit note (VAT price and shipping price)

    By freelex , February 19
    • 2 replies
    • 173 views
    • 
    • freelex
    • March 12

45. Error uploading products: Error occurred: error

    By anth.payne , March 12
    • 0 replies
    • 82 views
    • 
    • anth.payne
    • March 12

46. An error occurred during installation...1.7.7.2

    By Syed Manzar , March 12   

    • installation
    • error
    • 0 replies
    • 100 views
    • 
    • Syed Manzar
    • March 12

47. An error occurred during installation...1.7.7.2

    By Syed Manzar , March 12   

    • installation
    • error
    • 0 replies
    • 87 views
    • 
    • Syed Manzar
    • March 12

48. Error after adding images in blockreassurance prestashop 1.7.7.2

    By dolec , March 10
    • 1 reply
    • 113 views
    • 
    • dolec
    • March 12

49. Problem With Ajax Cart

    By 4Tourist , March 11
    • 4 replies
    • 112 views
    • 
    • Razi
    • March 12

50. Bug in Cart.php

    By Nico_presta , March 11
    • 0 replies
    • 88 views
    • 
    • Nico_presta
    • March 11

51. PS 1.7.6 How to order manufacturers/brands by name in faceted search module?

    By PONTECERCA , March 11
    • 0 replies
    • 73 views
    • 
    • PONTECERCA
    • March 11

52. Problem with the product pictures in second language (chinese)

    By Oli - China , March 11
    • 0 replies
    • 81 views
    • 
    • Oli - China
    • March 11

53. Prestashop duplicates the customer's address and indicates that there is no carrier

    By demax81 , July 10, 2019
    • 1 reply
    • 473 views
    • 
    • valousal
    • March 10

54. Merchant Expertise module throws exceptions on any move. Impossible to uninstall

    By mfdenis , March 10
    • 0 replies
    • 80 views
    • 
    • mfdenis
    • March 10

55. 1.6.1.17 Incorrect invoice tax details

    By overbags , October 28, 2017
    • 9 replies
    • 2,121 views
    • 
    • Eusebio100
    • March 10

56. (1/1) FatalErrorException in appDevDebugProjectContainer.php line 1689

    By Zabu_84 , September 30, 2020   

    • solved
    • 3 replies
    • 557 views
    • 
    • prodbyron
    • March 9

57. Attribute Combinations Wrong Price Calculating UPDATE: FIXED

    By pinwheel , March 9
    • 0 replies
    • 95 views
    • 
    • pinwheel
    • March 9

58. BestSeller module of prestashop showing random products in homepage

    By swathi shetty , April 29, 2019
    • 8 replies
    • 2,486 views
    • 
    • SalDan
    • March 8

59. Prestashop Facebook 1.5 & 1.6

    By RB_1975 , March 8
    • 0 replies
    • 84 views
    • 
    • RB_1975
    • March 8

60. Error when viewing customer orders

    By c.chiang , December 22, 2020
    • 1 reply
    • 306 views
    • 
    • leonardomarinio
    • March 8

61. After upgrade can't view orders, always opens first order

    By ArnasL , March 23, 2020
    • 6 replies
    • 346 views
    • 
    • Pioupial
    • March 8

62. Errors after upgrading from PS 1.7.6.5 to 1.7.7.x

    By falabby , March 7   

    • updates
    • upgrade
    • (and 5 more)

      Tagged with:

      • updates
      • upgrade
      • 1.7.6.5
      • 1.7.7.x
      • 1.7.7.1
      • 1.7.7.0
      • 1.7.7.2
    • 0 replies
    • 112 views
    • 
    • falabby
    • March 7

63. Some core functions does not support Multi Store

    By Henry Wong , March 7
    • 0 replies
    • 89 views
    • 
    • Henry Wong
    • March 7

64. 1.7 Bad SQL query Unknown column 'sa.active' in 'where clause'

    By Zigmunds , July 30, 2020   

    • 1.7.6.7
    • 3 replies
    • 559 views
    • 
    • iSung
    • March 6

65. Error 500 when I click on the invoice item in the backend menu.

    By danielsarmento , March 3   

    • bug
    • invoice
    • (and 1 more)

      Tagged with:

      • bug
      • invoice
      • error
    • 1 reply
    • 113 views
    • 
    • juanrojas
    • March 5

66. Presto Changeo UPS module charging wrong price

    By nateBit , March 5
    • 0 replies
    • 88 views
    • 
    • nateBit
    • March 5

67. Presto Changeo UPS module charging wrong price

    By nateBit , March 5
    • 0 replies
    • 87 views
    • 
    • nateBit
    • March 5

68. Product skips to next product with correct image but wrong title.

    By Willemien , March 4
    • 0 replies
    • 93 views
    • 
    • Willemien
    • March 4

69. Double payment on orders

    By Avidalia , July 1, 2020   

    • redsys
    • paypal
    • 5 replies
    • 709 views
    • 
    • andyashler
    • March 4

70. Impossible to edit a product after Prestashop upgrade to 1.7.7.1 and 1.7.7.2

    By jr_thor , March 2
    • 0 replies
    • 106 views
    • 
    • jr_thor
    • March 2

71. PS 1.7.6.6 - Stock modification order

    By DFlorian , March 2
    • 0 replies
    • 102 views
    • 
    • DFlorian
    • March 2

72. prestashop1.7.7.1 PS 1.7.7.1 - Translations for modules are successfully saved but don't update in front office

    By DanielDA , March 1   

    • presta17
    • 1.7.x
    • (and 6 more)

      Tagged with:

      • presta17
      • 1.7.x
      • 1.7.7.x
      • 1.7.7.1
      • translations
      • modules
      • bug
      • frontoffice
    • 1 reply
    • 117 views
    • 
    • DanielDA
    • March 1

73. 1.7 Absent [is_gift] value in cart.product array !? 1.7.6.5

    By karimaotmari , September 16, 2020   

    • 1.7.6.5
    • 1 reply
    • 288 views
    • 
    • Toulousain
    • March 1

74. Module Selections Recommendation don't work

    By AGustavo87 , February 28
    • 0 replies
    • 115 views
    • 
    • AGustavo87
    • February 28

75. Can't add image product

    By AGustavo87 , February 28
    • 0 replies
    • 127 views
    • 
    • AGustavo87
    • February 28

76. [SOLVED] Failed to add images product [1.7.1 & 1.7.2 v]

    By yeye412 , August 8, 2017
    • 5 replies
    • 2,170 views
    • 
    • AGustavo87
    • February 28

77. Lastname and Firstname USA address

    By mllco1 , February 26
    • 0 replies
    • 102 views
    • 
    • mllco1
    • February 26

78. [Customer Service error]: Cannot connect to the mailbox

    By modula , August 26, 2019
    • 3 replies
    • 1,072 views
    • 
    • mike360
    • February 26

79. Layouts missing

    By gtul , February 25
    • 1 reply
    • 114 views
    • 
    • Razi
    • February 26

80. Double cookie issue

    By gu78 , February 24
    • 1 reply
    • 135 views
    • 
    • joseantgv
    • February 25

81. Problem with the €-productprice in the shop • the basket shows it correctly

    By Jürgen Lehmann , February 25
    • 0 replies
    • 102 views
    • 
    • Jürgen Lehmann
    • February 25

82. delete - resolved

    By wesupp , February 25
    • 0 replies
    • 133 views
    • 
    • wesupp
    • February 25

83. BO Product Attributes BUG - INVALID TOKEN

    By Tomason , February 25
    • 0 replies
    • 107 views
    • 
    • Tomason
    • February 25

84. Bug BackOffice Product filter

    By kinui , February 24
    • 0 replies
    • 114 views
    • 
    • kinui
    • February 24

85. Error while responding to customer request.

    By maltit , February 23
    • 2 replies
    • 201 views
    • 
    • maltit
    • February 24

86. Encountering major issues when attempting to add an employee

    By alex0nordic , February 24
    • 0 replies
    • 116 views
    • 
    • alex0nordic
    • February 24

87. error 404 on pages like contacts, cart, account..

    By girolabo , September 6, 2017
    • 3 replies
    • 1,217 views
    • 
    • Jluis
    • February 24

88. [solved] SMTP TLS authentication problem

    By nick_developer , February 17
    • 4 replies
    • 247 views
    • 
    • nick_developer
    • February 24

89. Prestashop 1.7 - JS error on mobile (below 777px resolution)

    By Arwell , February 24
    • 0 replies
    • 127 views
    • 
    • Arwell
    • February 24

90. [SOLVED] Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"?

    By Thommen , February 23
    • 2 replies
    • 702 views
    • 
    • joseantgv
    • February 24

91. Invoices do not show logo or company / store details (V. 1.7.6.2)

    By Furia , February 23
    • 1 reply
    • 119 views
    • 
    • Adrien T
    • February 23

92. Cannot proceed with new customer registration

    By Vargash , February 23
    • 1 reply
    • 129 views
    • 
    • Adrien T
    • February 23

93. No muestra bloque de "productos comprados juntos habitualmente"

    By JoaquinDesarrollo , February 23
    • 0 replies
    • 107 views
    • 
    • JoaquinDesarrollo
    • February 23

94. Prestashop 1.7.7.1 no access to admin modules settings

    By dolec , February 22
    • 0 replies
    • 129 views
    • 
    • dolec
    • February 22

95. Can no longer search for customer by email only.

    By 7east , February 22
    • 0 replies
    • 97 views
    • 
    • 7east
    • February 22

96. PrestaShopDatabaseException

    By Matvej17 , February 22
    • 0 replies
    • 114 views
    • 
    • Matvej17
    • February 22

97. error when putting tracking number

    By juanrojas , February 19
    • 0 replies
    • 109 views
    • 
    • juanrojas
    • February 19

98. ps_emailalerts stop working only on the part of customers

    By EasJMan , February 19
    • 0 replies
    • 132 views
    • 
    • EasJMan
    • February 19

99. supplier import is not working

    By dasom , January 1
    • 6 replies
    • 400 views
    • 
    • laurix
    • February 19

100. productcomments ServiceNotFoundException

     By pabloliracecilio , February 16
     • 0 replies
     • 150 views
     • 
     • pabloliracecilio
     • February 16