ad-pro.fr Posted November 14, 2023 Share Posted November 14, 2023 (edited) Hello, I've just updated Prestashop to version 8.1.2 with the Migrationpro module and the images in the back office don't appear. However, the images are clearly visible in the product list and in the front office. I'm in a multi-shop system and this only concerns my second boutique; in the first, the images display fine. Prestashop 8.1.2 Hosting : OVH PHP version: 7.4.33 MySQL version: 5.7.42-log Has anyone had this problem before, and how did you solve it? Edited November 14, 2023 by ad-pro.fr (see edit history) Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 14, 2023 Share Posted November 14, 2023 Regenerate image thumbnails. Link to comment Share on other sites More sharing options...
ad-pro.fr Posted November 14, 2023 Author Share Posted November 14, 2023 (edited) Hello ComGrafPL, Thanks for your answer, but I've already done it for the images. Is there a particular format? Do I need to delete old images? The images are available on the FTP Edited November 14, 2023 by ad-pro.fr (see edit history) Link to comment Share on other sites More sharing options...
PrestaServicePro Posted November 15, 2023 Share Posted November 15, 2023 Hello, I recommend reaching out directly to the module developers. They should be able to provide specific insights and assistance regarding this problem. Good day Link to comment Share on other sites More sharing options...
ad-pro.fr Posted November 17, 2023 Author Share Posted November 17, 2023 Hello and thank you for your reply, I've asked the module supplier, but they tell me that the problem isn't with their module but with Prestashop. I don't know what to think. Could someone help me because I can't do my migration. Thanks Link to comment Share on other sites More sharing options...
PrestaServicePro Posted November 17, 2023 Share Posted November 17, 2023 Hello, Thank you for updating us. We understand your frustration. While the module supplier believes the issue lies with Prestashop, we're here to assist you in debugging the problem. If you're open to it, feel free to send us a private message with more details about the problem. We'll do our best to analyze the situation and provide guidance to get your migration back on track. Good day. 1 Link to comment Share on other sites More sharing options...
plutten22 Posted December 13, 2023 Share Posted December 13, 2023 Hi. I have the same problem. Invisible product image on BO product page. Attache a picture. Can you please tell me how you solved it. Regards Link to comment Share on other sites More sharing options...
ad-pro.fr Posted December 13, 2023 Author Share Posted December 13, 2023 Hi, I came up with the solution on my own because no one answered me with the right solution. In the experimental functions, deactivate the "new product page" Link to comment Share on other sites More sharing options...
plutten22 Posted December 14, 2023 Share Posted December 14, 2023 Hi. Thanks very much for reply. This worked fine for me to. 😊 Super good. Regards Link to comment Share on other sites More sharing options...
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