ifs-net Posted January 26 Share Posted January 26 I installed Prestashop 8.2 (clean installation) on cloudways servers. I faced 2 issues 1- Frontend was at maintenance mode just after installation 2- Backend was not accessible. Internal Server Error 500 First I disabled the maintenance mode from Database, as I am not able to login at backend. Than I opened a ticket to clodways. And they returned me telling that is prestashop error below. How can I fix that pls ? Support (Cloudways Ticketing System) Jan 26, 2024, 2:37 AM GMT+5 Hi, Hope this finds you well, We checked the issue and identified due the following error the issue occurs [2024-01-26 00:09:24] request.CRITICAL: Exception thrown when handling an exception (Symfony\Component\Translation\Exception\InvalidArgumentException: Invalid "it-IT" locale. at /home/402829.cloudwaysapps.com/kebkxtrhya/public_html/vendor/symfony/symfony/src/Symfony/Component/Translation/Translator.php line 512) {"exception":"[object] (Symfony\\Component\\Translation\\Exception\\InvalidArgumentException(code: 0): Invalid \"it-IT\" locale. at /home/402829.cloudwaysapps.com/kebkxtrhya/public_html/vendor/symfony/symfony/src/Symfony/Component/Translation/Translator.php:512)"} [] Could you please verify the following with the help of your developer: Verify that the locale "it-IT" is correctly configured in your PrestaShop settings. This typically involves checking the language and regional settings within the PrestaShop admin panel. Ensure that Symfony's translation component is properly configured to support the "it-IT" locale. This may involve checking configuration files within your PrestaShop installation or any custom Symfony configuration files you may have. If you're using an older version of Symfony, consider updating to a newer version. Compatibility issues with locales and other components may have been addressed in newer releases. Link to comment Share on other sites More sharing options...
ComGrafPL Posted January 26 Share Posted January 26 Have you installed from a .zip or using their installation software? PHP version? Link to comment Share on other sites More sharing options...
ifs-net Posted January 26 Author Share Posted January 26 56 minutes ago, ComGrafPL said: Have you installed from a .zip or using their installation software? PHP version? I installed from zip Link to comment Share on other sites More sharing options...
ifs-net Posted January 30 Author Share Posted January 30 No one can help ? Link to comment Share on other sites More sharing options...
Nickz Posted January 30 Share Posted January 30 On 1/26/2024 at 4:04 AM, ifs-net said: installed Prestashop 8.2 (clean installation) on cloudways servers. I faced 2 issues On 1/26/2024 at 4:04 AM, ifs-net said: /Component/Translation/Translator.php line 512) {"exception":"[object] ( Ok 2 things, First, where did that installation come from? What does the line 512 say? Link to comment Share on other sites More sharing options...
ifs-net Posted January 30 Author Share Posted January 30 22 minutes ago, Nickz said: Ok 2 things, First, where did that installation come from? What does the line 512 say? thank you for your reply - I have dowloaded official zip form prestashop.com - The line 512 under "/public_html/vendor/symfony/symfony/src/Symfony/Component/Translation/translator.php" is like below throw new InvalidArgumentException(sprintf('Invalid "%s" locale.', $locale)); Link to comment Share on other sites More sharing options...
Nickz Posted January 30 Share Posted January 30 (edited) Try a version below that, on where you are not have the obligation to test the newest install candidate. Complex new version often have childhood diseases. You might be luck to repair that with the help of: https://www.prestashop.com/forums/topic/1038204-update-prestashop-1770-second-language-doesnt-work-anymore/ Edited January 30 by Nickz (see edit history) Link to comment Share on other sites More sharing options...
ifs-net Posted January 30 Author Share Posted January 30 48 minutes ago, Nickz said: Try a version below that, on where you are not have the obligation to test the newest install candidate. Complex new version often have childhood diseases. You might be luck to repair that with the help of: https://www.prestashop.com/forums/topic/1038204-update-prestashop-1770-second-language-doesnt-work-anymore/ No unfortunately that is not my case . Any other opinion pls ? Link to comment Share on other sites More sharing options...
ifs-net Posted January 30 Author Share Posted January 30 35 minutes ago, ifs-net said: No unfortunately that is not my case . Any other opinion pls ? You mean 1.7.8 instead of 8.2 ? Link to comment Share on other sites More sharing options...
Nickz Posted January 30 Share Posted January 30 3 hours ago, ifs-net said: You mean 1.7.8 instead of 8.2 ? yes for example. Link to comment Share on other sites More sharing options...
ifs-net Posted February 2 Author Share Posted February 2 On 1/30/2024 at 10:18 PM, Nickz said: yes for example. But that is not a fix… I want to fix the problem. Does anybody know how can I upgrade the symphony with a never version pls ? Link to comment Share on other sites More sharing options...
sefer- Posted February 9 Share Posted February 9 On 02.02.2024 at 12:02, ifs-net said: Ama bu bir çözüm değil… Sorunu çözmek istiyorum. Senfoniyi asla bir sürümle nasıl yükseltebileceğimi bilen var mı lütfen? bu sorunu çözebildin mi? Link to comment Share on other sites More sharing options...
Nickz Posted February 9 Share Posted February 9 On 2/2/2024 at 4:02 AM, ifs-net said: Does anybody know how can I upgrade the symphony with a never version pls ? on a shared server ask your Service provider. On VPS depending which Distro you are using. Link to comment Share on other sites More sharing options...
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