PERSONAL DATA PROTECTION POLICY

Last modified: April 2021

It is normal to place special emphasis on how your data is obtained, used and shared.

 

That is why this personal data protection policy (the “Policy”) has been created to help you understand the practices and conditions in which PrestaShop SA (a public limited company entered on the Paris company and trade register under no. 497 916 635, having its offices at 4, rue Jules Lefebvre, 75009, Paris, (“PrestaShop”) gathers, uses and stores your personal data (the “Data”).

 

In this document you will find the various Data that we may collect and process or that you may provide to us when you access the https://prestashop.com website (the “Website”) as well as https://www.prestashop.com/forums (the “Forum”) and https://www.prestashop.com/club (the “Userclub”).

 

The abovementioned URLs are collectively referred to as the “Websites”.

 

Use of the all the Websites is subject to this Policy.

 

Given that laws and regulations on technology and personal data protection are constantly evolving, this Policy is likely to be updated.

 

If you use the Websites, you will be notified of any modifications by email.

 

If any of the clauses in this Policy should be declared null and void or contrary to regulations, that clause will be deemed nugatory, but will not result in any other clauses in this Policy becoming null and void.

 

This Policy applies to Data collected on forms enabling Users to:

  • Download the documentation available on the Website and/or the PrestaShop solution. For the latter, we recommend you read the Personal Data Protection Policy for PrestaShop Download,
  • Register for the Forum and/or Userclub,
  • Contact us and/or contact our partner agencies,
  • Use our audit services,
  • Join the Million Club,
  • Book training courses,
  • Notify us of illicit content,
  • Subscribe to the Newsletters for the PrestaShop solution and/or events organised by or involving PrestaShop and/or the official PrestaShop blog.

 

It does not apply to information collected by any third party or through websites managed by the latter, including via applications and content (including advertisements) redirecting users to the Website.

 

Please read the Policy carefully to clearly understand our practices regarding the processing of your Data. Please be aware that you must agree to this Policy in order to view and/or use our Websites.

 

If you do not agree, please do not use our Websites.You are responsible for ensuring any Data provided to PrestaShop is complete and up to date.

 

  1. WHAT DATA DOES PRESTASHOP COLLECT?

 

Depending on the nature and purpose of your interaction with PrestaShop (downloading the solution, creating a user account in the Forum and Userclub, subscribing to one or more Newsletters, completing contact forms, and any telephone conversations), we may collect the following Data:

  • Your email address is required on all of our forms, specifically if you wish to:
    • Download the documentation available on the Website and/or the PrestaShop solution. For the latter, we recommend you read the Personal Data Protection Policy for PrestaShop Download,
    • Register for the Forum and/or Userclub,
    • Subscribe to the Free SEO Audit offer,
    • Contact us and/or contact our partner agencies,
    • Book training courses,
    • Notify us of illicit content,
    • Subscribe to the Newsletters for the PrestaShop solution and/or events organised by or involving PrestaShop and/or the official PrestaShop blog.
  • Data relating to your identity, such as your full name, email address and telephone number may be required.
  • Data relating to browsing: Data relating to how you use the Websites, including: IP address, browser used, browsing duration, search history, operating system used, language and pages viewed.
  • Data about your visits to our Websites, including traffic data, logfiles and other data or communication resources used by you when accessing our Websites.
     
  • Data relating to your professional activity.
     
  • Data relating to your financial situation.
  • Data about social network use when you use those features.
  • Data related to the URL given when subscribing to the Free SEO Audit offer.

 

  1. HOW IS MY DATA COLLECTED?

 

Data can be collected in several ways on the Websites.

 

It may be collected directly when you communicate with us through user account creation and Newsletter subscription forms available on our Websites, when you download the solution and documentation available on the Website, when you book training courses and when you notify us of illicit content. 

 

Furthermore, we are likely to collect your Data when you use the various contact forms on the Website and/or communicate with PrestaShop by telephone or email.

 

When you contact us via these various means, a copy of your conversation with PrestaShop, including email addresses, is created and archived.

 

You can also send us information for publication (the “Contributions”) on our free access Websites or from other users and third parties.

 

Your Contributions posted on the Websites are published at your own risk.

 

PrestaShop cannot control the actions of other users of the Websites on which you share your Contributions.

 

Therefore we cannot guarantee that your Contributions will not be viewed by unauthorised users.

 

Requests to delete Contributions published on the Websites must be sent to privacy@prestashop.com.

 

In some situations, Contributions cannot be deleted. In this case, you will be informed of the reason.

 

PrestaShop also indirectly collects your Data through cookies and tracers. We invite you to read our Cookie Policy below, which is designed to help you better understand these technologies and how we use them on our Site and in our services, applications and tools..

 

  1. WHY IS MY DATA COLLECTED?

 

Collect of your Data may be necessary:

  • To respect our contractual commitments;
  • To comply with the laws and regulations in force;
  • For PrestaShop’s legitimate interest in order to develop its activity and improve its products and services.

 

We collect and use your Data to:

  • Display our Websites and their content to you.
  • Enable you to use our services (access the PrestaShop solution, documentation, training courses, Forum and Userclub),
  • Enable us to contact you and/or put you in contact with our partner agencies,
  • Offer you the Newsletters, products and services you have requested,
  • Notify you of changes to our Websites and our range of products and services,
  • Uphold our rights and duties as stipulated in contracts signed with users, as well as for all other legal purposes.

 

  1. WHO PROCESSES MY DATA?

 

Your Data is processed by PrestaShop employees tasked with:

  • Managing the Websites,
  • Managing training courses,
  • Managing partnerships with agencies,
  • Legal tasks.

 

In addition to our PrestaShop teams, your Data may be sent to PrestaShop Inc., a subsidiary of PrestaShop SA, whose offices are located at at 80 SW, 8th Street, Suite 2000, Miami, FL33130 - USA.

 

Your Data will also be provided to the partner agency when you complete the contact form on the Website page for that agency.

 

Your Data may also, within the scope of our business and for external processing needs, be provided to subcontractors, service providers and other third parties, particularly for managing our email campaigns (Newsletters) sent out through our service intermediary, IBM France, 17 Avenue de l’Europe, 92275 Bois-Colombes Cedex.

 

The latter are bound by contractual obligations to maintain the confidentiality of the Data and to use it solely for the purposes for which we provide them.

 

Otherwise, as part of our Audit Services, your Data may be disclosed to subcontractors, service providers or other third parties,  especially for the Free SEO Audit service that is carried out through the services of GrowthRobotics –  500027 California, US - USA.

 

In addition, to use the services of ChatBot, your Data may be disclosed to the subcontractor Drift.com –  02116 Boston, MA - USA.

 

Your Data may also be sent to any buyer or successor in the event of the merger, transfer, restructuring, reorganisation, dissolution or other sale or transfer of some or all of PrestaShop’s assets due to uncertainties, bankruptcy, liquidation or other processes in which the Data of Users of PrestaShop’s various websites are listed among the transferred assets.

 

Lastly, we may also disclose your Data:

  • To comply with legal mandates, laws and legal procedures, including governmental and regulatory requests,
  • If we deem that disclosure is required or appropriate within the scope of protecting the rights, ownership or security of PrestaShop, our clients and other stakeholders. This disclosure includes exchanging information with other companies and organisations for the purpose of protecting against fraud and counterfeiting.

 

Links to third party websites

 

The Website may contain links to various social network platforms managed on third-party servers by people and organisations over which PrestaShop has no control.

 

As such, we cannot under any circumstances be held liable for the way in which your Data is stored or used on those third-party servers.

 

We recommend that you read the applicable policy regarding personal Data protection for each third party website you access via our Website in order to understand how your Data will be used.

 

  1. HOW LONG IS MY DATA STORED FOR?

 

PrestaShop only stores your Data for the period necessary for the purposes explained in Article 3.

 

This storage period varies according to the Data in question, as it may be affected by the nature and purpose of the collection. Similarly, certain legal obligations stipulate a specific storage period.

 

When you subscribe to our Newsletters, we store your email address until you unsubscribe.

 

When you contact PrestaShop using the various contact forms or telephone number, your Data will be stored for three (3) years from the date of the last exchange with PrestaShop, then deleted.

 

When you use the Free SEO Audit service, your Data will be retained for six (6) months. They will then be automatically deleted.

 

If you contact us to become a partner agency or partner, your Data will be stored for the full term of the contract period and for five (5) years from the date the contractual relationship ends.

 

Within the scope of the Forum and/or Userclub, your login data will be stored for one (1) year from the date of each login.

 

Data relating to your Forum and/or Userclub user account will be stored for the entire period of your registration and for two (2) years from the date you close your account.

 

When you want to download one of our guides and agree to receive our Newsletters or subscribe to our PrestaShop Newsletters or PrestaShop blog at www.prestashop.com/en/blog, your Data will be stored until you unsubscribe.

When you notify PrestaShop of illicit content, the storage period for your Data may vary depending on the offence in question and its applicable statutory limitation period.

 

When you contact us through a contact form to take part in one of our training courses, all the Data relating to your participation in that course will be stored for ten (10) years from the course date.

 

Lastly, as regards the Data collected by means of cookies or tracers, they will be kept for the duration indicated in the PrestaShop.com Cookie Policy below.

 

  1. HOW IS MY DATA PROTECTED?

 

Your Data is stored on secure servers protected by firewalls and antivirus software.

 

We have implemented technical and organisational measures intended to protect the security and confidentiality of your Data against any accidental loss and any unauthorised access, use, modification or disclosure.

 

Given the inherent characteristics of the internet, we cannot guarantee the optimal security of information exchanged over this network.

 

We strive to protect your Data, but cannot guarantee the absolute security of information sent to the Website. You agree that you provide your Data at your own risk.

 

We cannot be held liable for any failure to comply with privacy settings and security measures implemented on our Websites.
 

As such, you agree that the security of your information is equally your responsibility. For instance, you are responsible for keeping your user account password confidential.

 

Never provide it to any third parties. Similarly, be careful when you share information in the public sections of the Website as they can be viewed by all Website users.

 

  1. WHAT ARE MY RIGHTS?

 

You can choose how the Data you provide is used:

  • You can browse the Website without providing Data.

 

If you do this, you will not be able to use certain features of the Websites, namely downloading the PrestaShop solution and documentation, registering for the Forum and Userclub, and booking a training course.

  • You can decide to no longer receive the newsletter.

 

Simply unsubscribe using the link in the email with the newsletter.

  • You can decide not to provide your email address in the various contact forms.

 

Please be aware that in this case you cannot receive a reply from PrestaShop or the partner agency you want to contact.

 

In any case, you can access your Forum and Userclub user accounts at any time to view and update your Data.

 

In accordance with the provisions of the applicable regulations regarding Data protection, namely the European General Data Protection Regulation 2016/679 (the “GDPR”) and the French Data Protection Act no. 78-17 of 6 January 1978 and its amendments, you have the right to access and correct your Data.

 

You also have the right to stipulate directives relating to the fate of your Data in the event of your death.

 

Furthermore, subject to the conditions of the aforementioned regulation for exercising your rights, you have:

  • The right to erasure of your Data,
  • The right to limit processing of your Data,
  • The right to object to the processing of your Data on legitimate grounds, in accordance with article 21 of the GDPR,
  • The right to portability for the Data you have provided,
  • The right to withdraw consent, when it has been asked.

 

When processing of your Data has occurred based on your consent, you may withdraw that consent at any time. However, you acknowledge that any processing that occurred before your consent was withdrawn remains entirely valid.

 

You also have the right to object, without providing a reason, to PrestaShop profiling you based on your Data, when content or communications are sent for commercial solicitation.

 

However, in accordance with Article 12.6 of the GDPR, when you exercise these rights, PrestaShop, as the controller, reserves the right to require proof of your identity. Please be aware that the data required to prove your identity will be deleted once we have responded to your request.

 

You can exercise your rights by sending an email in French, English or Spanish to privacy@prestashop.com or writing to:

 

PrestaShop S.A – Service Réclamation Données Personnelles

4, rue Jules Lefebvre, 75009 Paris, France.

 

We are required to reply within one (1) month to all requests regarding the exercising of these rights. This timeframe may be extended to two (2) months for complex requests and large request volumes.

 

Lastly, you also have the right to lodge a complaint with CNIL (the French National Commission for Information Technology and Civil Liberties), namely via its website at www.cnil.fr.

 

  1. DOES PRESTASHOP TRANSFER MY DATA OUTSIDE THE EUROPEAN UNION?

Data collected within the scope of using the Websites is hosted by , 71 avenue André Roussin, BP 50067, 13321 Marseille, Cedex 16, France, whose servers are located in the European Union, Canada and the United States.

 

Data collected as part of the use of the Free SEO Audit offer are hosted by GrowthRobotics – 500027 California, US - USA.

 

As such, your Data may be transferred outside of the European Union, to the United States for hosting purposes.

 

By using the Websites, you agree to your Data being transferred to those servers.

 

COOKIES POLICY PRESTASHOP.COM 

 

When you visit or use the websites https://www.prestashop.com, https://www.prestashop.com/forums (the “Websites”), PrestaShop and our partner service providers may use cookies and any other tracing/tracking/automatic data collection technologies to store information that can be used to offer you an improved, faster, more secure experience.

The purpose of this cookies policy (the “Policy”) is to help you better understand these technologies and how we use them.

  1. WHAT IS A COOKIE?

Cookies are small text files (normally comprising letters and numbers) stored in the memory of your browser or device when you visit a Website or view a message. 

They enable a Website to recognise the browser or device. Like most Websites, PrestaShop mostly uses technologies through little data files stored on your device which enable us to save certain information when you visit or use our Website.

There are several types of cookies: 

- Session cookies: these expire when you close your browser and enable us to link your actions during this specific session.
- Persistent cookies: these are stored on your device between browser sessions and enable us to remember your preferences and actions on several websites.
- Proprietary cookies: these are issued by the website you are visiting.
- Third-party cookies: these are issued by a third party website separate from the website you are visiting.

  1. WHAT TYPES OF COOKIES DOES PRESTASHOP USE?

Our cookies have various purposes. They may: 

  1. Be required for our services to operate;
  2. Help us improve our performance;
  3. Offer you extra features; 
  4. Help us offer you relevant, targeted advertising.

We use cookies and other similar tracking technology stored on your device only while your browser is open (session cookies), and cookies and other similar technology stored on your device for a longer period (persistent cookies).

 

  • Necessary cookies  

PrestaShop issues session cookies which are strictly necessary for the Websites’ correct operation and your browsing on them.

 

Cookie set by

Cookie name

Cookie purpose

Lifespan

Prestashop.com

Language

Contains the current language.

12 months

Session_id

Records the user session ID.

Identifies the http session of the user and its requests during a session.

Optional

 has_js

Determines whether JavaScript is enabled for Drupal to perform operations that enhance the user experience.

End of browsing session

 

  • Analytical cookies 

PrestaShop may use cookies or tracers to help it evaluate the performance of the Site, its applications, services and tools, particularly in the context of analytical practices, to help it understand how visitors use the Site, to detect whether you have consulted a product or link or to improve the content of its Site, applications, services or tools.

 
PrestaShop uses the services of Google Analytics and Contentsquare to measure the audience and analyse statistics on browsing behaviour. The data used is completely anonymous and is not cross-referenced with data from other processing that would lead to the identification of users. 

For more information on the use of the data collected, please consult the following page:

 

Cookie set by

Cookie name

Cookie purpose

Lifespan

Google Analytics

_ga

Enables unique visitors to be distinguished on a website by attributing a unique identifier to each visitor

13 months

_gid

Used to distinguish users

24 hours

_gat_UE-nnn

Assigns an identifier to each visitor to distinguish them.

End of browsing session

Contentsquare

_cs_id

ContentSquare user ID.

13 months

_cs_mk

This cookie is used for the Google Analytics

30 minutes 

_cs_s

This cookies contains the number of pages viewed in the current session for the ContentSquare tool

End of browsing session

 

_cs_vars

 

This cookie is used by ContentSquare to record personalized variables.

30 minutes

_cs_same_site

This cookie identifies the user.

End of browsing session

_cs_c

This cookie is used by ContentSquare to store the user's consent to the collection of data.

13 months

 

  • Advertising and profiling cookies

Partner service providers are companies that help us with various parts of our business, such as operating the Websites, our services (e.g. chat tool), our advertising and our tools. 

These partner service providers can also collect information enabling them to identify your device via our services (third-party cookies) and/or collect information enabling them to identify your device, such as your IP address and other unique identifiers.

 

Cookie set by

Cookie name

Cookie purpose

Lifespan

DoubleClik

Google

 

test_cookie

Allows us to broadcast our advertising messages on the Google Network.

End of browsing session

_gcl_au

Allows us to broadcast our advertising messages on the Google Network.

3 months

 

  • Cookies or tracers allowing you to personalize your navigation

To provide you with a better user experience, PrestaShop uses the services of AB Tasty, iAdvize, Content Square and Hubspot. For more information on the use of the data collected by these companies, we invite you to consult the following pages:

 

Cookie set by

Cookie name

Cookie purpose

Lifespan

AB Tasty

ABTasty

Information for A/B tests

13 months

ABTastySession

User session AB Testing

End of browsing session

ABTastyUTMB

Information for A/B test

Few minutes

iAdvize

1749vvc

Allows the availibility of an interactive chat in order to help the client in its buying journey.

End of browsing session

1749last

Allows the availibility of an interactive chat in order to help the client in its buying journey.

End of browsing session

6753vvc

Allows the availibility of an interactive chat in order to help the client in its buying journey.

End of browsing session

6753last

Allows the availibility of an interactive chat in order to help the client in its buying journey.

End of browsing session

 

 

Hubspot

hubspotutk

 Allows authentication of visitors.

13 months

__hstc

 Use for time stamping.

12 months

__hssc

This cookie keeps track of sessions. It is used to determine whether HubSpot should increase the session number and timestamp data.

30 minutes

__hssrc

This cookie is set to determine whether the visitor has reset their browser. In the absence of this cookie when HubSpot processes cookies, the session is considered new.

End of browsing session

Drift 

drift_campaign_refresh

This is the session identifier token. It is used to tie the visitor on your website with a current website session within the Drift system.

30 minutes

 

drift_aid

This is the anonymous identifier token. It is used to tie the visitor on your website with the profile within the Drift system.

24 months

 

  • Social network cookies

PrestaShop’s services may include third-party applications giving you the option of sharing content on social networks.

For more information about the utilisation of data collected by social networks, you may consult the following pages :

 

Cookie set by

Cookie name

Cookie purpose

Lifespan

.facebook.com

fr

Encrypted Facebook ID and Browser ID

3 months

 

Linkedin

bscookie

Enables tracking of the use of integrated services.

12 hours

lang

Allows the storage of custom variables such as language.

End of the browsing session

lissc

Enables tracking of the use of integrated services.

12 months

lidc

Enables tracking of the use of integrated services.

24 hours

UserMatchHistory

Allows Linkedin to offer you targeted advertising.

2 months

 

Twitter

personalization_id

Identifies visitors from Twitter

13 months

 

  1. HOW DO I MANAGE COOKIE STORAGE AND CONSULTATION?

Certain Website features, services, applications and tools are provided to you solely through these cookies and tracers.

You can block, delete and deactivate these technologies if your browser or device allows.

However, doing so may result in certain Website features, services, applications and tools becoming unavailable. It may also result in you being asked to enter your password more often during your browsing session if the Website requires a user account to be created.

For more information on blocking, deleting and deactivating these technologies, refer to your browser or device settings.

Cookies and tracers may be deactivated and deleted using tools available on most browsers. As each browser offers different features and options, you will need to configure your preferences for each separate browser you use.

 

Below is a guide to managing and blocking cookies and tracers:

1/ If you use Internet Explorer™

In Internet Explorer, click on Tools, then Internet Options. Click on the Privacy tab and Advanced to display the Advanced Privacy Settings window.

Next, select Ignore Automatic Cookie Management and also select Block in the Third Party Cookies column.

 

2/ If you use Firefox™

Go to the browser’s Tools tab and select the Options menu.

In the window that appears, select the Privacy tab and configure the Storage Rules menu by selecting Use Custom Settings for History.

In the menu, you can choose to deselect Accept Cookies or select Never in the drop-down menu named Accept Third-Party Cookies.

You can also click on Display Cookies to view files that contain the name PrestaShop, select them and delete them.

 

3/ If you use Safari™

In your browser, select the Safari menu, then Preferences.

Click on Privacy.

Click on Display Cookies.

Select the cookies containing the name PrestaShop and click on Delete or Delete All.

After deleting the cookies, click on Finished.

 

4/ If you use Google Chrome™

Click on the Settings menu then click on Display Advanced Settings (bottom of the page).

Next, click on Content Settings and select Block Third Party Data and Cookies, then click OK to confirm your selection.

You can also click on Display All Website Data and Cookies, then search for PrestaShop in the search bar at top right. You can then select the cookies you want to delete or click on Delete All.

 

5/ If you use Opera™

Open the Tools or Settings menu and select Delete Private Data. Click on the Detailed Options tab, then select the options you want or follow this link: http://help.opera.com/windows/10.20/fr/cookies.html

 

 

arrow_upward Get back to top