justoneweek Posted March 25, 2014 Share Posted March 25, 2014 Hi, I'm trying to install the new version of prestashop but i get this error: http://i.imgur.com/aV6Kh3C.png The server it's ok, I installed old version on the same server last week and everything worked good.. someone have any ideas? many thanks! Link to comment Share on other sites More sharing options...
danbai Posted March 30, 2014 Share Posted March 30, 2014 I when from 1.5.6 to 1.6.0.5 I do not get a log in screen install. I get Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file 'page_header_toolbar.tpl'' ( and more ) I've looked a all the links it said that has a error I install it in a diffident domain and it works. HELP!!! Link to comment Share on other sites More sharing options...
NemoPS Posted March 31, 2014 Share Posted March 31, 2014 I when from 1.5.6 to 1.6.0.5 I do not get a log in screen install. I get Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file 'page_header_toolbar.tpl'' ( and more ) I've looked a all the links it said that has a error I install it in a diffident domain and it works. HELP!!! You should open a new topic for your issue @justoneweek: Can you try installing again? It might have been a temporary issue Link to comment Share on other sites More sharing options...
infernus87 Posted March 31, 2014 Share Posted March 31, 2014 I have the same issue, do you have solved? 1 Link to comment Share on other sites More sharing options...
justoneweek Posted March 31, 2014 Author Share Posted March 31, 2014 No, I did not solved :/ Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted March 31, 2014 Share Posted March 31, 2014 did you have this working on a localhost and then ftp'ed or just unpacking and ftping up to your domain? Not detailing what steps of installation makes it difficult to give good advice on this error. Sounds like smarty cache needs to be deleted but without better details that is just a 'wild' guess. So make sure to tell community what part of installation was completed and where it failed. 1 Link to comment Share on other sites More sharing options...
justoneweek Posted March 31, 2014 Author Share Posted March 31, 2014 I just installed on this hosting: http://www.hostingsolutions.it/ the hosting that I use everytime for prestashop.. I also tryed to install on the same server an old version and works good.. the problem is the 1.6 many thanks Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted March 31, 2014 Share Posted March 31, 2014 but how did you install? details, facts, pie charts...facts man Link to comment Share on other sites More sharing options...
justoneweek Posted March 31, 2014 Author Share Posted March 31, 2014 (edited) I just donwload the .zip from occicial website, extract and upload files on the server via FTP and Install via browser.. the classic procedure Edited March 31, 2014 by justoneweek (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted March 31, 2014 Share Posted March 31, 2014 uhm...then please open a bug report in forge: http://forge.prestashop.com/secure/Dashboard.jspa please post the url of the forge report back here so others can follow it. 1 Link to comment Share on other sites More sharing options...
tuk66 Posted April 2, 2014 Share Posted April 2, 2014 It is about modules. Try to remove all subfolders from the /module folder before installation. You can install one module by one later. Link to comment Share on other sites More sharing options...
SmoothiesFan Posted April 5, 2014 Share Posted April 5, 2014 Had the same problem, installed it again and now it works just fine, no idea why Link to comment Share on other sites More sharing options...
infernus87 Posted April 7, 2014 Share Posted April 7, 2014 My website was on a localhost for test pouposes and I solved with a clean installation...... as a newbie I didn't do the backup I have lost all the 200.000 items. Now I am uploading the items again Link to comment Share on other sites More sharing options...
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