todaytonight Posted November 29, 2012 Share Posted November 29, 2012 (edited) Deal All, I have installed brand new prestashop in 1.5.2 (latest version as at time of writing). It was working fine at first. But few days ago, users can't login their account any more by using Firefox. Password and user name are correct, it is simply redirect the user to login page again. IE is working fine and I didn't make any change at all during this time. I have searched on the forum and found few topics are same issue of mine. However, I have tried all of them but no one works for me. My site is here: http://www.selebritee.com.au/ Could anyone kindly help me with this issue please? Thank you so mcuh! Edited November 29, 2012 by todaytonight (see edit history) Link to comment Share on other sites More sharing options...
todaytonight Posted November 29, 2012 Author Share Posted November 29, 2012 (edited) I have tested and the issues is happening on Firefox and Chrome only. IE and Safair is working fine. Please use the test account to test: email: [email protected] password: password Thank you! Edited November 29, 2012 by todaytonight (see edit history) Link to comment Share on other sites More sharing options...
todaytonight Posted November 29, 2012 Author Share Posted November 29, 2012 Coud anyone kindly help me with is issue please? It is very urgent as no cusomers could logon their account. Thank you so much! Link to comment Share on other sites More sharing options...
benjamin utterback Posted November 29, 2012 Share Posted November 29, 2012 Hello todaytonight, I am not able to view your website, it gives me an error when I use the URL you mentioned. Link to comment Share on other sites More sharing options...
todaytonight Posted November 29, 2012 Author Share Posted November 29, 2012 I am very sorry, there was a typo in my web URL. It should be: http://www.selebritee.com.au/ Thank you so much! Link to comment Share on other sites More sharing options...
benjamin utterback Posted November 29, 2012 Share Posted November 29, 2012 Hello, no problem, I'm glad to try and help as best I can. I made an account: [email protected] password: test1 and it worked for me. I am using chrome. Link to comment Share on other sites More sharing options...
todaytonight Posted November 29, 2012 Author Share Posted November 29, 2012 Thanks. what version of Chrome do you use? I tried v22 and it doesn't work at all. Forfox doesn't work also. Thanks Link to comment Share on other sites More sharing options...
todaytonight Posted November 29, 2012 Author Share Posted November 29, 2012 The account can be created but users can't login Link to comment Share on other sites More sharing options...
safa Posted November 29, 2012 Share Posted November 29, 2012 firefox v 17.0 everyting works. clear your browser cache. and try again. Link to comment Share on other sites More sharing options...
safa Posted November 29, 2012 Share Posted November 29, 2012 and try this settings. some themes not compality "Canonical URL" go to admin/preferences/seo& urls set Automatically redirect to Canonical URL ---> No Link to comment Share on other sites More sharing options...
todaytonight Posted November 29, 2012 Author Share Posted November 29, 2012 Thank you safa. Change Canonical URL -> no, still doesn't work. The friendly url is "yes" but with a message "URL rewriting (mod_rewrite) is not active on your server or it is not possible to check your server configuration. If you want to use Friendly URLs you must activate this mod." Do you think it could cause the issue? Thanks Link to comment Share on other sites More sharing options...
safa Posted November 29, 2012 Share Posted November 29, 2012 maybe , but firefox v 17.0 everyting is ok. (mod_rewrite) must be enable for best confirugation. Request your hosting company .. Link to comment Share on other sites More sharing options...
benjamin utterback Posted November 29, 2012 Share Posted November 29, 2012 Hello, I was using Chrome version 23 I think? Link to comment Share on other sites More sharing options...
the.rampage.rado Posted November 29, 2012 Share Posted November 29, 2012 Tried deleting 'www' in front of both yours "Set shop URL"? Then of course clear cookies&cache and test Link to comment Share on other sites More sharing options...
todaytonight Posted November 29, 2012 Author Share Posted November 29, 2012 Thanks. I tested in v22 and it doesn't work. Link to comment Share on other sites More sharing options...
todaytonight Posted November 29, 2012 Author Share Posted November 29, 2012 Thanks the.rampage.rado Will try late and let you know the outcome. Link to comment Share on other sites More sharing options...
theallfashion Posted December 4, 2012 Share Posted December 4, 2012 (edited) Hello, todaytonight I use PrestaShop™ 1.5.2.0 I solved this problem by setting firefox options. (see attached files) Hope it helps you too. Edited December 4, 2012 by theallfashion (see edit history) 2 Link to comment Share on other sites More sharing options...
todaytonight Posted December 4, 2012 Author Share Posted December 4, 2012 Thank you very much theallfashion for your solution. I will try this tonight. thank you! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 4, 2012 Share Posted December 4, 2012 two suggestions were given and the result? Link to comment Share on other sites More sharing options...
glennlawre Posted December 5, 2012 Share Posted December 5, 2012 I just had the very same issue with Firefox17.0.1 and resolved it by removing the www from Set shop URL - Shop domain, and also leaving "Automatically redirect to Canonical URL" enabled. I also had issues trying to login to the BO (Admin section) from Firefox and this also resolved that. Hope this helps others, thanks for the suggestions above... 1 Link to comment Share on other sites More sharing options...
Spidersiteme Posted December 5, 2012 Share Posted December 5, 2012 so how do we fix this problem. my log in dosnt work in front end and checkout page dosnt work either it only works if there is no wwww Link to comment Share on other sites More sharing options...
glennlawre Posted December 5, 2012 Share Posted December 5, 2012 When you have "Automatically redirect to Canonical URL" enabled then your site should go to the non-www version even if you type in with www, does it not? If you enable this your issue should be sorted. Link to comment Share on other sites More sharing options...
todaytonight Posted December 5, 2012 Author Share Posted December 5, 2012 It is very weird. I just tested it in Firfox and it is working fine now. I didn't do anything at all... I haven't tested in Chrome yet. Will test soon. 1 Link to comment Share on other sites More sharing options...
jpac Posted December 17, 2012 Share Posted December 17, 2012 Firefox is saving some cookies, tokens or whatever from previous logins. I think it particularly "remembers" failed logins. I just had the same issue. Cleaning firefox cache, cookies and "active logins" (in firefox preferences mac os x) fixes the problem and the user is now sent to "my account" after login. hope it helps. 1 Link to comment Share on other sites More sharing options...
Yafay Posted December 28, 2012 Share Posted December 28, 2012 It is very weird. I just tested it in Firfox and it is working fine now. I didn't do anything at all... I haven't tested in Chrome yet. Will test soon. Hi todaytonight, I am using prestashop 1.5.2. Facing the same issue now, IE9 everything works fine, but chrome and firefox users can't login and cart always empty, Canonical URL is enable, should I set to - No? The friendly url is on but still "URL rewriting (mod_rewrite) is not active on your server or it is not possible to check your server configuration. If you want to use Friendly URLs you must activate this mod." Strange issue never seen before. How do you solve it? Is there any solution? .. Link to comment Share on other sites More sharing options...
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