VeeTee Posted December 13, 2018 Share Posted December 13, 2018 (edited) Hi, I'm an absolute newbie to PrestaShop. My website (www.farmyummies.co.za) was on PrestaShop 1.7.4.0 before with no issues until one day when I couldn't log in with a 504 Gateway timeout error. Turns out that disabling the Gamification module fixed this error. I attempted to upgrade to PrestaShop 1.7.4.4 but had issues with 1Click, so my hosting provider wiped everything and installed 1.7.4.4 from scratch. Now, everything's there, except that the product images aren't showing, as follows: I tried to delete one product image on the backend and re-uploading it but it's still not showing. But I do have all the images in the backend, as follows: What can I do to fix this without messing with code, etc? Quite urgent as I have a meeting with the big bosses this afternoon and the site needs to be functional by then ..... 😟 Thank you Edited December 14, 2018 by VeeTee Extra image not required (see edit history) Link to comment Share on other sites More sharing options...
VeeTee Posted December 14, 2018 Author Share Posted December 14, 2018 Solved by PrestaHeroes. Thanks guys!!! 😊 1 Link to comment Share on other sites More sharing options...
Popular Post PrestaHeroes USA Posted December 17, 2018 Popular Post Share Posted December 17, 2018 On 12/14/2018 at 3:23 AM, VeeTee said: Solved by PrestaHeroes. Thanks guys!!! 😊 fyi if you have this issues. try this (to regenerate the .htaccess file) PS.16 preferences-->seo & urls-->scroll down-->disable friendly url, if already disableD then enable---->click save now return friendly url to enabled/disabled that you were using-->click save PS.17 Shop Parms-->seo & urls-->scroll down-->disable friendly url, if already disableD then enable---->click save now return friendly url to enabled/disabled that you were using-->click save go to website and hit F5 6 9 1 Link to comment Share on other sites More sharing options...
leozao Posted March 24, 2019 Share Posted March 24, 2019 (edited) Hi El Patron, I tried your solution for Prestashop 1.7.5.1, but didn't work for me. Is there something else that need to be done? My URL is: fototapet.stickero.ro Thank you, Edited March 24, 2019 by leozao (see edit history) Link to comment Share on other sites More sharing options...
leozao Posted March 24, 2019 Share Posted March 24, 2019 Hi all, I think the problem is solved for me. It worked after i removed the .htaccess from the root and then activate the "Friendry URL" (or let it activated if is already so) and Save. Tks, 1 Link to comment Share on other sites More sharing options...
davide carnovale Posted September 4, 2019 Share Posted September 4, 2019 Hello, I've the same problem... No image showed but I've already tried the previous solution and nothing changed. Anyone can help me please? Link to comment Share on other sites More sharing options...
dtwfung Posted February 4, 2020 Share Posted February 4, 2020 (edited) I got similar problem. I am using PS 1.7.6.1. A customer reported to me. He can see ALL images normally WITHOUT login. Once login, ALL images frame show empty. I try to do the steps above 1. Delete .htaccess in root 2. Disable and then "Friendly URL" (to regen .htaccess) 3. Clear cache Problem persist !? Anyone help ?1 Thanks Edited February 4, 2020 by dtwfung (see edit history) 1 Link to comment Share on other sites More sharing options...
goldies Posted March 4, 2020 Share Posted March 4, 2020 (edited) Anyone found solution for this? I have same problem: A customer reported to me. He can see ALL images normally WITHOUT login. Once login, ALL images frame show empty. Edited March 4, 2020 by goldies (see edit history) Link to comment Share on other sites More sharing options...
goldies Posted March 4, 2020 Share Posted March 4, 2020 On 2/4/2020 at 4:13 PM, dtwfung said: I got similar problem. I am using PS 1.7.6.1. A customer reported to me. He can see ALL images normally WITHOUT login. Once login, ALL images frame show empty. I try to do the steps above 1. Delete .htaccess in root 2. Disable and then "Friendly URL" (to regen .htaccess) 3. Clear cache Problem persist !? Anyone help ?1 Thanks Anyone found solution for this? I have same problem: A customer reported to me. He can see ALL images normally WITHOUT login. Once login, ALL images frame show empty. Link to comment Share on other sites More sharing options...
goldies Posted March 4, 2020 Share Posted March 4, 2020 On 2/4/2020 at 4:13 PM, dtwfung said: I got similar problem. I am using PS 1.7.6.1. A customer reported to me. He can see ALL images normally WITHOUT login. Once login, ALL images frame show empty. I try to do the steps above 1. Delete .htaccess in root 2. Disable and then "Friendly URL" (to regen .htaccess) 3. Clear cache Problem persist !? Anyone help ?1 Thanks I found out that the problem is caused by the native Watermark module. I have selected "Login customers can see the image with NO watermark." Once I disabled the option, I can see all images AFTER login. 1 1 Link to comment Share on other sites More sharing options...
roberto.franco Posted May 12, 2020 Share Posted May 12, 2020 On 12/17/2018 at 12:11 PM, El Patron said: fyi if you have this issues. try this (to regenerate the .htaccess file) PS.16 preferences-->seo & urls-->scroll down-->disable friendly url, if already disableD then enable---->click save now return friendly url to enabled/disabled that you were using-->click save PS.17 Shop Parms-->seo & urls-->scroll down-->disable friendly url, if already disableD then enable---->click save now return friendly url to enabled/disabled that you were using-->click save go to website and hit F5 Many Thanks!!! works for my Link to comment Share on other sites More sharing options...
darmiles Posted July 19, 2020 Share Posted July 19, 2020 remove water mark thats all Link to comment Share on other sites More sharing options...
Jcbartola Posted August 9, 2020 Share Posted August 9, 2020 On 12/17/2018 at 3:11 PM, El Patron said: fyi if you have this issues. try this (to regenerate the .htaccess file) PS.16 preferences-->seo & urls-->scroll down-->disable friendly url, if already disableD then enable---->click save now return friendly url to enabled/disabled that you were using-->click save PS.17 Shop Parms-->seo & urls-->scroll down-->disable friendly url, if already disableD then enable---->click save now return friendly url to enabled/disabled that you were using-->click save go to website and hit F5 Thank you so much @El Patron !! Don't know what happened...but the htaccess file regeneration fixed it!! 1 Link to comment Share on other sites More sharing options...
Rizzzle Posted December 3, 2020 Share Posted December 3, 2020 (edited) Bump. On a fresh install 1.7.7 Images not showing when the URL rewriting is on. Any ideas? RESOLVED by deleting .haccess Edited December 3, 2020 by Rizzzle (see edit history) Link to comment Share on other sites More sharing options...
Antakarana Posted March 13, 2021 Share Posted March 13, 2021 En 14/12/2018 a las 9:23 AM, VeeTee dijo: Solved by PrestaHeroes. Thanks guys!!! 😊 can you share your solution? thanks Link to comment Share on other sites More sharing options...
mgitech33 Posted July 16, 2021 Share Posted July 16, 2021 It can be fixed by using ssl domain and non ssl domain same. Link to comment Share on other sites More sharing options...
ComGrafPL Posted July 16, 2021 Share Posted July 16, 2021 On 3/13/2021 at 9:15 PM, Antakarana said: can you share your solution? thanks Do the htaccess file regeneration 1 Link to comment Share on other sites More sharing options...
mgitech33 Posted July 16, 2021 Share Posted July 16, 2021 (edited) 15 minutes ago, ComGrafPL said: Do the htaccess file regeneration Delete the htaccess file and keep ssl and non ssl domain same and regenerate htacess file also clear cache folder. For further queries can send me PM. Thanks Edited July 16, 2021 by mgitech33 (see edit history) Link to comment Share on other sites More sharing options...
Rizzzle Posted July 16, 2021 Share Posted July 16, 2021 (edited) 6 minutes ago, mgitech33 said: If I remember correctly I deleted .htacesss, cleared Prestashop cache and importantly deleted browser cache. Edited July 16, 2021 by Rizzzle (see edit history) Link to comment Share on other sites More sharing options...
Rizzzle Posted July 16, 2021 Share Posted July 16, 2021 Prestashop forum sucks on a mobile device. If I remember correctly I deleted .htacesss, cleared Prestashop cache, force compilation and deleted browser cache. Link to comment Share on other sites More sharing options...
mgitech33 Posted July 17, 2021 Share Posted July 17, 2021 (edited) On 7/16/2021 at 9:20 PM, Rizzzle said: Prestashop forum sucks on a mobile device. If I remember correctly I deleted .htacesss, cleared Prestashop cache, force compilation and deleted browser cache. I guess it is resolved if not please PM me. Edited July 19, 2021 by mgitech33 (see edit history) Link to comment Share on other sites More sharing options...
Rynraf Posted August 30, 2021 Share Posted August 30, 2021 Maybe someone (like me) needs another solution. None of the above helped me. What happend in my case and maybe in others too? In my fresh PS 1.7.7 installation in backoffice menu: Design > Image Settings I did not have defined "image settings" - thumbnails dimensions (like small_default, medium_default etc.). I don't know why, because I didn't remove it. List of defined photo thumbnails dimensions was empty. I just defined them, like should be by default, and after that (also at this screen, a little below) I regenarte thumbnails. That's all Works! cart_default / 125 px / 125 px small_default / 98 px / 98 px medium_default / 452 px / 452 px home_default / 250 px / 250 px large_default / 800 px / 800 px category_default / 141 px / 180 px stores_default / 170 px / 115 px 1 2 Link to comment Share on other sites More sharing options...
Er_sanjay Posted December 29, 2021 Share Posted December 29, 2021 On 8/31/2021 at 2:05 AM, Rynraf said: Maybe someone (like me) needs another solution. None of the above helped me. What happend in my case and maybe in others too? In my fresh PS 1.7.7 installation in backoffice menu: Design > Image Settings I did not have defined "image settings" - thumbnails dimensions (like small_default, medium_default etc.). I don't know why, because I didn't remove it. List of defined photo thumbnails dimensions was empty. I just defined them, like should be by default, and after that (also at this screen, a little below) I regenarte thumbnails. That's all Works! cart_default / 125 px / 125 px small_default / 98 px / 98 px medium_default / 452 px / 452 px home_default / 250 px / 250 px large_default / 800 px / 800 px category_default / 141 px / 180 px stores_default / 170 px / 115 px I think this was working for me Link to comment Share on other sites More sharing options...
ScottH Posted August 9, 2023 Share Posted August 9, 2023 PS ver 1.7.7.8 Had same issue with images not showing on home screen and link to pages that went no where. In the admin portal I went to Configure/Shop Parameters/ Traffic and SEO/ to the Set up URLS and turned off URL rewriting option to 'NO' hit the SAVE button and viewed my shop. All pages and images now work. I did not have to delete any files. Hope that helps. Link to comment Share on other sites More sharing options...
StudioA Posted September 22, 2023 Share Posted September 22, 2023 removing old htacess and updating seo and url worked for me. to thank Link to comment Share on other sites More sharing options...
Amit Kumar Tiwari Posted October 5, 2023 Share Posted October 5, 2023 Hello Folks, Please follow these steps. If images are showing in the backoffice but not in the front office. i) Disable friendly URL ii) Regenerate thumbnails iii) Check whether images are showing properly or not. iv) If images are showing properly then turn on the friendly URL again If images still not showing then provide CHMOD 777 permission to img directory of Prestashop Hope it will resolve your issue. Thanks Link to comment Share on other sites More sharing options...
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