keekaboo Posted June 14, 2015 Share Posted June 14, 2015 Before I'm forced to quit using Prestashop, this has to be my final attempt to get a response from someone. I'm having problems with the official Prestashop-developed Worldpay module. They're probably very simple issues but I cannot get a response from anyone at all. Someone did a test payment last week but I've heard nothing from them. Anyone any ideas? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 14, 2015 Share Posted June 14, 2015 Hi keekaboo, community manager will respond soon but to save time please update with your order number as I know they always ask for that. Fingers crossed they get this sorted out for you in short order. Link to comment Share on other sites More sharing options...
beyonceuk1 Posted June 14, 2015 Share Posted June 14, 2015 Order number is #194569 Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted June 15, 2015 Share Posted June 15, 2015 Hi Scott, The Addons team got your message last week on Wednesday, I'm sorry you haven't had a reply yet. The PrestaShop Day on Thursday is partly responsible for that. You bought the WorldPay Module 15 months ago for PrestaShop 1.5. Making it work on PrestaShop 1.6 (you recently upgraded) is going to require upgrading the module too. I see you didn't buy the 1-year or 2-year update option with the module, back in 2014, so the only option is to buy the version of WorldPay that is compatible with PrestaShop 1.6. http://addons.prestashop.com/en/payments-gateways-prestashop-modules/17925-worldpay.html I hope this answers your question, I'm here if you need me for anything else Link to comment Share on other sites More sharing options...
beyonceuk1 Posted June 15, 2015 Share Posted June 15, 2015 I was perfectly happy with PS 1.5. I was forced to upgrade because I had a major issue with the Worldpay module and I couldn't get any reply from the developer. I was left assuming that the problems were because I was using an older version of PS. If I'd had support I would not have upgraded Prestashop. So I'm expected to pay £200 every year for a module with no support? In that case I'll have to find an alternative. Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted June 18, 2015 Share Posted June 18, 2015 Why did you start having issues with the Worldpay module after 12 months of using it? Any idea? Link to comment Share on other sites More sharing options...
keekaboo Posted June 18, 2015 Author Share Posted June 18, 2015 I have no idea. It's only a problem with new carriers that I set up - the postage is being sent to Worldpay, being paid by the customer, then when the trnsaction is complete Prestashop is showing no postage on the order and so I get a payment error saying that the customer has paid too much. As I couldn't get a response at all I upgraded to PS 1.6. That didn't help so now I've bought the other available Worldpay module. Same problem, but at least the module is way way less expensive. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 18, 2015 Share Posted June 18, 2015 Hi Scott, The Addons team got your message last week on Wednesday, I'm sorry you haven't had a reply yet. The PrestaShop Day on Thursday is partly responsible for that. You bought the WorldPay Module 15 months ago for PrestaShop 1.5. Making it work on PrestaShop 1.6 (you recently upgraded) is going to require upgrading the module too. I see you didn't buy the 1-year or 2-year update option with the module, back in 2014, so the only option is to buy the version of WorldPay that is compatible with PrestaShop 1.6. http://addons.prestashop.com/en/payments-gateways-prestashop-modules/17925-worldpay.html I hope this answers your question, I'm here if you need me for anything else Hi, keekaboo...above seemed to answer the question for me. It's always a good idea to look at modules you might need to upgrade before upgrading your native ps. Link to comment Share on other sites More sharing options...
keekaboo Posted June 19, 2015 Author Share Posted June 19, 2015 If I'd have had any support from Prestashop for their expensive module, I would not have been forced to upgrade. That is the bottom line, and why I'm no longer using the Prestashop-developed module. Link to comment Share on other sites More sharing options...
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