pascuald Posted May 13, 2014 Share Posted May 13, 2014 Hello , The site was ok and suddenly… it is so slow to manage !! on Presta 1.6 and in the BO Each time i want to work on customers's page, orders 's page or products's page in B0, the soft run and run … and it takes quite 1 mn to see the page… during this time , i can see : …waiting for gamification.prestashop.com and …connected to gamification.prestashop.com Someone with an idea or the solution that bring me back the normal Presta 1.6 ??? Thank you so much 1 Link to comment Share on other sites More sharing options...
desaire Posted May 13, 2014 Share Posted May 13, 2014 The same thing today? Can I disable gamification? Link to comment Share on other sites More sharing options...
Paulito Posted May 13, 2014 Share Posted May 13, 2014 Good morning What happens if you go to: Back office 》 Modules 》 Modules 》 Admin 》 Merchant expertise 》 Disable Just a thought Paul Link to comment Share on other sites More sharing options...
pascuald Posted May 13, 2014 Author Share Posted May 13, 2014 Hello Paul Thaks for your idea… but it has no effect on the problem The stange thing is that the modules list comes quickly but not products, orders or customers lists this is why i was wondering at a bdd problem , but at the same time, it always finally comes, very very and too slow but it comes i wish i had not to reinstall the soft Link to comment Share on other sites More sharing options...
trailboss Posted May 13, 2014 Share Posted May 13, 2014 hello, I have the same problem with 2 shops 1,5 & 1.6.0.6 disable gamification make nothing regards Link to comment Share on other sites More sharing options...
xantarian Posted May 13, 2014 Share Posted May 13, 2014 Having the same problem. Hope we'll have a solution very soon. Link to comment Share on other sites More sharing options...
Christian.Isai Posted May 13, 2014 Share Posted May 13, 2014 im experiencing the same issue on my stores. I hope it get fix asap Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted May 13, 2014 Share Posted May 13, 2014 try uninstall rater than 'disable'. Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted May 13, 2014 Share Posted May 13, 2014 Sorry for the inconvenience guys, it's fixed now. Can you confirm that everything is back to normal on your shops? Our dedicated server for gamification had some issues with memory shortage. Maintenance was done and we added a truckload of memory so that this kind of slowness never happens again.Have a great one! 1 Link to comment Share on other sites More sharing options...
xantarian Posted May 14, 2014 Share Posted May 14, 2014 Sorry for the inconvenience guys, it's fixed now. Can you confirm that everything is back to normal on your shops? Our dedicated server for gamification had some issues with memory shortage. Maintenance was done and we added a truckload of memory so that this kind of slowness never happens again. Have a great one! Thanks a lot. You guys are amazing! 1 Link to comment Share on other sites More sharing options...
pascuald Posted May 15, 2014 Author Share Posted May 15, 2014 hello , so much time to try to understand and imagine anything but a prestashop website problem… but thank you for the info because i know now it can comes from prestashop website. Isn't it possible to have a solution in next version without this permanent link with presta website ??? sincerely Link to comment Share on other sites More sharing options...
xMartin Posted June 13, 2014 Share Posted June 13, 2014 Translation: So I would also welcome if this query can be switched off or better completely omitted in future versions. Today I have observed the problem with the current version 1.6.0.6 with the translations in BO. I would prefer if my store not phoned home. Original Text: Also ich würde es ebenfalls begrüßen wenn diese Abfrage abgeschaltet werden kann oder besser in zukünftigen Versionen völlig unterbleibt. Ich habe das Problem mit der aktuellen Version 1.6.0.6 heute bei den Übersetzungen im BO beobachtet. Mir wäre es lieber wenn mein Shop überhaupt nicht nach Hause telefoniert. Martin Link to comment Share on other sites More sharing options...
bellini13 Posted June 13, 2014 Share Posted June 13, 2014 have you disabled the "gamification" module? also known as "Merchant Expertise (Addons)" 1 Link to comment Share on other sites More sharing options...
xMartin Posted June 13, 2014 Share Posted June 13, 2014 Ah, "Handelserfolg" in german Now its disabled and deleted! THX! Link to comment Share on other sites More sharing options...
dasbrot Posted December 17, 2015 Share Posted December 17, 2015 Still relevant in late 2015, the "gamification / Merchant Expertise" module produces a massive slowdown and should be deactivated if you experience any issues related to slow dashboard or backoffice in general. Link to comment Share on other sites More sharing options...
Sanitaria Posted December 2, 2016 Share Posted December 2, 2016 Same happened today at 16.42 30 sec for load product page "waiting gamification.prestashop" Link to comment Share on other sites More sharing options...
JeffS Posted November 17, 2017 Share Posted November 17, 2017 This is still an issue at the end of 2017. I highly recommend disabling the Merchant Expertise module even before this becomes an issue. It took us almost 2 minutes to get to our products page on backend because it was waiting for gamification.prestashop.com. 1 Link to comment Share on other sites More sharing options...
bellini13 Posted November 17, 2017 Share Posted November 17, 2017 use gamification module if you want Prestashop to track most things occurring in your store. and if you do, then realize that your store is constantly communicating to Prestashop back end servers and when their servers are offline or slow, then your store will also be slow. 2 Link to comment Share on other sites More sharing options...
Enrique Gómez Posted November 22, 2017 Share Posted November 22, 2017 Same problem here. Uninstall an delete the module is the best solution Link to comment Share on other sites More sharing options...
fedesib Posted November 22, 2017 Share Posted November 22, 2017 Same problem here right now. I already disabled the module, but I will uninstall and delete it completely as soon as I can login into the backoffice! I'm really disappointed about this inconvenience, I think PS developers should warn about the fact that this module will try to connect to another domain. Link to comment Share on other sites More sharing options...
GodDionis Posted November 23, 2017 Share Posted November 23, 2017 The same problem - dashboard is loading 90secs. It's awfull. Orders 15secs, I cann't change products - the page is not loading at all. Back office is working. But this is not at all sites. Disabling gamification module helps is this case Link to comment Share on other sites More sharing options...
bellini13 Posted November 23, 2017 Share Posted November 23, 2017 gamification is certainly an issue, since it communicates back to Prestashop servers. However this is not the only place where Prestashop 'calls home'. In order to advertise to you in the modules and themes pages in your back office, many calls are made to Prestashop servers. Also, to support purchases on the addons store, and also to provide you with module updates, and PS addon store updates, your store is constantly communicating with their servers. And again, if their servers are offline or slow, then you store will be slow. Link to comment Share on other sites More sharing options...
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