ironguru Posted December 27, 2013 Share Posted December 27, 2013 (edited) hi guysI need you help. I have been trying to install the paypal module. But I can't make it work.I set up a business account with paypal and all the settings and information which I got form them did Iuse in the prestashop back office.Whey I am in the check out process in my shop and chose paypal I always the the error message: I have prestashop 1.5.6 Please try to contact the merchant: Your cart is empty. What can that be ? What do I have to do to make that thing work ? Thanks for your help. Ro Edited December 27, 2013 by ironguru (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted December 27, 2013 Share Posted December 27, 2013 Hi! Are you using the default theme? Do you have any core modification applied? Or any module concerning products and orders? Link to comment Share on other sites More sharing options...
ironguru Posted December 27, 2013 Author Share Posted December 27, 2013 Hi! Are you using the default theme? Do you have any core modification applied? Or any module concerning products and orders? No I don't have the default theme I have a theme called metrofas here is the link to my shop: www.muskel-fit.ch No other modification or modules. thanks for your feedback. Link to comment Share on other sites More sharing options...
NemoPS Posted December 27, 2013 Share Posted December 27, 2013 Can you see if it works with the default theme or the one page checkout? Link to comment Share on other sites More sharing options...
ironguru Posted December 27, 2013 Author Share Posted December 27, 2013 Can you see if it works with the default theme or the one page checkout? when I go to the old store and chose paypal then nothing happens at all. I have installed a test shop with the same theme and there paypal works but not with the original store....I tried to compare all the settings.. but I couldn't find the difference. At the moment I don't know what to do. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 27, 2013 Share Posted December 27, 2013 when you say paypal does nothing are you getting a blank screen? if so then turn on errors, if you need help doing that then read how to here: http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ Link to comment Share on other sites More sharing options...
NemoPS Posted December 27, 2013 Share Posted December 27, 2013 I suggest you try what El Patron suggested, turn on error reporting and visit the page. Paypal module version? 2 Link to comment Share on other sites More sharing options...
ironguru Posted December 28, 2013 Author Share Posted December 28, 2013 (edited) I suggest you try what El Patron suggested, turn on error reporting and visit the page. Paypal module version? Paypal is Version :3.6.2 Thanks, Edited December 28, 2013 by ironguru (see edit history) Link to comment Share on other sites More sharing options...
ironguru Posted December 28, 2013 Author Share Posted December 28, 2013 when you say paypal does nothing are you getting a blank screen? if so then turn on errors, if you need help doing that then read how to here: http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ I will try that. thanks for your help. Link to comment Share on other sites More sharing options...
ironguru Posted December 30, 2013 Author Share Posted December 30, 2013 I will try that. thanks for your help. default theme comes up white the same error message. Link to comment Share on other sites More sharing options...
NemoPS Posted December 30, 2013 Share Posted December 30, 2013 You mean 'Your cart is empty'? have you turned on error reporting? Link to comment Share on other sites More sharing options...
ironguru Posted January 2, 2014 Author Share Posted January 2, 2014 (edited) You mean 'Your cart is empty'? have you turned on error reporting? Hi Nemo1 Yes I have turned on error reporting all I get is this: Please try to contact the merchant: .your cart is empty Although my shopping cart is not empty I get this message when I try to pay with paypal all my other paymend modules work fine. I was also writing to the designer of my theme and they had a look at it, but they also don't know what it is. Edited January 2, 2014 by ironguru (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 2, 2014 Share Posted January 2, 2014 You should allow us to view the URL if available. Also, you could request new PayPal API info and uninstall and reinstall the module Link to comment Share on other sites More sharing options...
ironguru Posted January 3, 2014 Author Share Posted January 3, 2014 You should allow us to view the URL if available. Also, you could request new PayPal API info and uninstall and reinstall the module Hi Benjamin Thanks for helping me. Which URL do you mean the one that shows the error code ? I have installed and unistalled that PayPal Module so many times,, also donwloaded latest version. Did not work. Link to comment Share on other sites More sharing options...
NemoPS Posted January 3, 2014 Share Posted January 3, 2014 I think he simply means the url of your website Link to comment Share on other sites More sharing options...
ironguru Posted January 3, 2014 Author Share Posted January 3, 2014 (edited) I think he simply means the url of your website I added that at my third post :-) it is www.muskel-fit.ch but I disconnected the paypal-modul because it doesn't work I don't want to annoy our customers :-) I can connect it again for you guys. Thanks Edited January 3, 2014 by ironguru (see edit history) Link to comment Share on other sites More sharing options...
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