nicknack Posted March 23, 2013 Share Posted March 23, 2013 Hi, I have just installed Prestashop and hit a wall. The Modules >> Modules & theme catalog section is just showing a blank white page. Anyone any ideas? It was working, but now isn't I cant see any error logs only from the mods i deleted after i noticed the page wasnt working. Server information Server information: Linux #1 SMP Wed Dec 19 07:05:20 UTC 2012 x86_64 Server software version: Apache PHP version: 5.3.20 Memory limit: 64M Max execution time: 30 Database information MySQL version: 5.1.68-cll MySQL engine: InnoDB Tables prefix: ps_ Store information Prestashop version: 1.5.3.1 Shop URL: Current theme in use: alysum_2.0 Link to comment Share on other sites More sharing options...
cocothecat Posted March 23, 2013 Share Posted March 23, 2013 White page after install or after adding new modules? Link to comment Share on other sites More sharing options...
nicknack Posted March 23, 2013 Author Share Posted March 23, 2013 No in installed a new install and it was ok. Then I installed the theme and activated a Facebook login thing through the theme and notcied maybe an hour later the white background. But I have been adding shipping/Attributes etc during that time Link to comment Share on other sites More sharing options...
cocothecat Posted March 23, 2013 Share Posted March 23, 2013 I think it could possibly be a memory problem add ini_set('memory_limit','128M'); to config.inc.php at the very end see if that helps. Thats how I've always resolved this problem in the past.. Link to comment Share on other sites More sharing options...
nicknack Posted March 23, 2013 Author Share Posted March 23, 2013 I just tried this and still it didn't work. But thank you for suggestion. I have spent the afternoon working on it and don't want to have to reinstall incase this happens again Any other suggestions? I added it on line 37 under these: /* Improve PHP configuration to prevent issues */ ini_set('upload_max_filesize', '100M'); ini_set('default_charset', 'utf-8'); ini_set('magic_quotes_runtime', 0); ini_set('memory_limit','128M'); Is that the right place? When I just added it to the bottom of the file it caused the whole site not to load :/ Link to comment Share on other sites More sharing options...
cocothecat Posted March 23, 2013 Share Posted March 23, 2013 I've never bothered adding /* Improve PHP configuration to prevent issues */ ini_set('upload_max_filesize', '100M'); ini_set('default_charset', 'utf-8'); ini_set('magic_quotes_runtime', 0); Try removing the facebook login? Does that solve it? If so add or enable another module and see if it causes the same problem. If not id say there is a problem with the facebook module - myabe not compatible Link to comment Share on other sites More sharing options...
nicknack Posted March 23, 2013 Author Share Posted March 23, 2013 I removed any files associated with it but im not sure if there all gone. The module thing is called LOGINRADIUS and you had to sign up. I reckon its that that messed up because 100% was ok before. Such a nightmare! I even changed the php.ini file to 128 and still nothing Link to comment Share on other sites More sharing options...
nicknack Posted March 23, 2013 Author Share Posted March 23, 2013 Can you do me a favour and check now when you log in to the back end and click on Module>> Module & themes. ... is anything showing for you? thanks Link to comment Share on other sites More sharing options...
vekia Posted March 23, 2013 Share Posted March 23, 2013 and what about error log, turned it on? Link to comment Share on other sites More sharing options...
nicknack Posted March 23, 2013 Author Share Posted March 23, 2013 Ok so i disabled EVERY SINGLE module and turned them all back on, and its now working again (Its just showing a white middle bit but showing the footer and menus) so I think it might be ok. But now, I deleted my theme and reinstalled it - but when I reinstall it keeps giving me "Bad configuration file" even though its the right theme (I bought it and its the zip within the zip) I have cleared the cache, manually deleted the theme, went in to the Parameters >> Performance and changed the settings that I found in another thread, but still nothing. I think Prestashop hates me tonight ha Link to comment Share on other sites More sharing options...
telka043 Posted March 25, 2013 Share Posted March 25, 2013 Same problem here! Please somebody help!!! I only installed a new theme and the screen from the tab Modules & Themes goes white. Link to comment Share on other sites More sharing options...
vekia Posted March 26, 2013 Share Posted March 26, 2013 all of you should check logs for errors..... Link to comment Share on other sites More sharing options...
flyclothing Posted August 5, 2013 Share Posted August 5, 2013 Did you find a resolution to this? Link to comment Share on other sites More sharing options...
vekia Posted August 5, 2013 Share Posted August 5, 2013 Did you find a resolution to this? turn on error reporting, then you will see where the problem is. there is no other way to debug error like this 1 Link to comment Share on other sites More sharing options...
kiwixp Posted September 5, 2013 Share Posted September 5, 2013 turn on error reporting, then you will see where the problem is. there is no other way to debug error like this How to do that ? The same here, the page is blank white. I tried different Internet browser, and all your comments. But still the same..... please help. Link to comment Share on other sites More sharing options...
vekia Posted September 5, 2013 Share Posted September 5, 2013 How to do that ? The same here, the page is blank white. I tried different Internet browser, and all your comments. But still the same..... please help. open file: config/defines.inc.php find this line define('_PS_MODE_DEV_', false); change to look like this: define('_PS_MODE_DEV_', true); Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 5, 2013 Share Posted September 5, 2013 Did you find a resolution to this? Hi flyclothing, a blank white page is usually considered a Internal Server Error 500, I suggest that you read this blog for more information http://www.prestashop.com/blog/en/the-500-internal-server-error-explained-solved/ Let us know what you see after you turn on Error Reporting. Thank you! Link to comment Share on other sites More sharing options...
flyclothing Posted September 24, 2013 Share Posted September 24, 2013 Bobcatt22, I understand your frustration, but why are you posting within this topic? This post doesnt help anyone look to solve the blank page issue, which is related to the fact that it takes a lot of memory to run any of the processes or pages. My host had to up the allowable memory in many of my processes to get Prestashop working. The code, the forum and much more need help before this will be a viable solution, but your post would be better suited under rants. Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 24, 2013 Share Posted September 24, 2013 Bobcatt22, I understand your frustration, but why are you posting within this topic? This post doesnt help anyone look to solve the blank page issue, which is related to the fact that it takes a lot of memory to run any of the processes or pages. My host had to up the allowable memory in many of my processes to get Prestashop working. The code, the forum and much more need help before this will be a viable solution, but your post would be better suited under rants. Hi flyclothing, this topic is going to be split and we will respond to Bobcat22's concerns. Topic found here: http://www.prestashop.com/forums/topic/277246-prestashop-issue/ By the way, you were able to solve the issue by upping the memory settings? Do you remember which ones? memory_limit is usually the biggest one concerning the module blank page issue. Link to comment Share on other sites More sharing options...
flyclothing Posted September 24, 2013 Share Posted September 24, 2013 I had to have the memory increased to run both administrative processes and customer pages. I believe we had to increase memory a total of 4 times. Is this addressed in setup anywhere so new users will know to set memory properly? Link to comment Share on other sites More sharing options...
Bobcat22 Posted September 24, 2013 Share Posted September 24, 2013 My apologies - I thought it was relevant to having a blank screen which is what I experienced. Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 24, 2013 Share Posted September 24, 2013 I had to have the memory increased to run both administrative processes and customer pages. I believe we had to increase memory a total of 4 times. Is this addressed in setup anywhere so new users will know to set memory properly? Yes, it is within this blogpost. http://www.prestashop.com/blog/en/utilize-the-php-ini-file-to-optimize-your-ecommerce-store/ It talks specifically about the blank page issue. My apologies - I thought it was relevant to having a blank screen which is what I experienced. Hi Bobcat22, we do appreciate your feedback. Feel free to comment on your thread here. http://www.prestashop.com/forums/topic/277246-prestashop-issue/ Thank you! 1 Link to comment Share on other sites More sharing options...
lovemyseo Posted August 3, 2014 Share Posted August 3, 2014 Hi All I found a very very easy solution for this if you admin is open and its open with http make sure you are on module theme and catalog change it to https and then load admin again ocne done then change it back to without https on http module theme and catalog load successfully with no issue at all Worked like charm for me Link to comment Share on other sites More sharing options...
favor911 Posted April 1, 2015 Share Posted April 1, 2015 Hi All I found a very very easy solution for this if you admin is open and its open with http make sure you are on module theme and catalog change it to https and then load admin again ocne done then change it back to without https on http module theme and catalog load successfully with no issue at all Worked like charm for me Could you tell more specific how did you do that? Thanks 1 Link to comment Share on other sites More sharing options...
Tech Dan Posted September 15, 2016 Share Posted September 15, 2016 Hi! I also had an issue with a site which showed a white page on the modules section with no errors at all in the error log and dev mode didn't help. Not sure if it was related to a cached file or a compiled template but i just went to the Performance page and turned Off Cache and enabled Forced compilation. That brought the module page right back up. Hope that helps! Link to comment Share on other sites More sharing options...
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