jumbo Posted December 29, 2012 Share Posted December 29, 2012 Hi all Recently, I've been having a problem when trying to login to my admin panel, I would be asked to login again and again, or after browsing 1 or 2 pages inside my admin panel, I would be asked to re-login. I suspected it was my cookies that had some problem, so I flushed them but the problem never went away. I tried this on FF and Chrome, same problem everywhere. So I googled and found a solution that worked for me. So I'm sharing it: Disable the IP check in classes/Cookie.php (this can causes many issues with dynamics IP) : in isLoggedBack(), remove or comment the fourth condition : AND (!isset($this->_content['remote_addr']) OR $this->_content['remote_addr'] == ip2long(Tools::getRemoteAddr()) OR !Configuration::get('PS_COOKIE_CHECKIP')) Solution found at http://stackoverflow.com/questions/11335073/prestashop-cant-login-in-admin 5 1 Link to comment Share on other sites More sharing options...
selmen2004 Posted August 31, 2013 Share Posted August 31, 2013 I would like to thank you very much jumbo , this solved a strange issue on one of my clients shop ( his ip changes every 2-3 seconds !) PS : starting since ps 1.5 you have to this inside Employee Class not Cookie Class : Employee::isLoggedBack() (around line 214 ) 1 Link to comment Share on other sites More sharing options...
engr.mehmood Posted April 20, 2015 Share Posted April 20, 2015 thank you jumbo, it works Link to comment Share on other sites More sharing options...
GuruB Posted August 31, 2015 Share Posted August 31, 2015 Thank a lots jumbo. it worked. after long search 5-6 hrs i finally found this solution worked.. way to go. Link to comment Share on other sites More sharing options...
GuruB Posted September 1, 2015 Share Posted September 1, 2015 Hello, As i posted yesterday it worked. The solution worked on some machine and not in some other. what could be the issue? I am using Prestashop 1.6. Even after set value Check cookie IP to No from BO. but still not working. It is Very urgent. Thanks Link to comment Share on other sites More sharing options...
tallum Posted December 30, 2015 Share Posted December 30, 2015 I'm having the same issue I try to login into the dashboard but it keeps coming back to the log on screen. My developer is away and I have not been able to get into the back end of our website for about a month and we have an issue with the check out screen. Can anyone help with regard to getting into the dashboard? I am not tech savvy. URGENTLY NEED HELP PLEASE Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 30, 2015 Share Posted December 30, 2015 (edited) Hi all Recently, I've been having a problem when trying to login to my admin panel, I would be asked to login again and again, or after browsing 1 or 2 pages inside my admin panel, I would be asked to re-login. I suspected it was my cookies that had some problem, so I flushed them but the problem never went away. I tried this on FF and Chrome, same problem everywhere. So I googled and found a solution that worked for me. So I'm sharing it: Disable the IP check in classes/Cookie.php (this can causes many issues with dynamics IP) : in isLoggedBack(), remove or comment the fourth condition : AND (!isset($this->_content['remote_addr']) OR $this->_content['remote_addr'] == ip2long(Tools::getRemoteAddr()) OR !Configuration::get('PS_COOKIE_CHECKIP')) Solution found at http://stackoverflow.com/questions/11335073/prestashop-cant-login-in-admin I'm having the same issue I try to login into the dashboard but it keeps coming back to the log on screen. My developer is away and I have not been able to get into the back end of our website for about a month and we have an issue with the check out screen. Can anyone help with regard to getting into the dashboard? I am not tech savvy. URGENTLY NEED HELP PLEASE Hi tallum, did you read/follow the solution by jumbo? If your developer has been away for one month plus, then you might consider finding another. Edited December 30, 2015 by El Patron (see edit history) Link to comment Share on other sites More sharing options...
tallum Posted December 30, 2015 Share Posted December 30, 2015 (edited) Hi tallum, did you read/follow the solution by jumbo? If your developer has been away for one month plus, then you might consider finding another. Thanks El Patron, I have tried to follow Jumbos solutions but dont know where to find Disable the IP check in classes/Cookie.php (this can causes many issues with dynamics IP) : in isLoggedBack(), remove or comment the fourth condition : AND (!isset($this->_content['remote_addr']) OR $this->_content['remote_addr'] == ip2long(Tools::getRemoteAddr()) OR !Configuration::get('PS_COOKIE_CHECKIP')) I can't get into the dashboard to change the above Developer is back in 2 weeks :-( Edited December 30, 2015 by tallum (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 31, 2015 Share Posted December 31, 2015 Thanks El Patron, I have tried to follow Jumbos solutions but dont know where to find Disable the IP check in classes/Cookie.php (this can causes many issues with dynamics IP) : in isLoggedBack(), remove or comment the fourth condition : AND (!isset($this->_content['remote_addr']) OR $this->_content['remote_addr'] == ip2long(Tools::getRemoteAddr()) OR !Configuration::get('PS_COOKIE_CHECKIP')) I can't get into the dashboard to change the above Developer is back in 2 weeks :-( Hi, you would need to access the classes/Cookie.php via FTP or file editor from hosting control panel for this particular 'hack' (note make a back up of the file before changing). Note: it is not possible to edit this file directly from you back office... also from you original description, and review of the original topic I think you may have different issue. I suggest opening a new topic in the configuration section to get full community review...because when you post on older topic only those that originally posted see it. 1 Link to comment Share on other sites More sharing options...
tallum Posted December 31, 2015 Share Posted December 31, 2015 Hi, you would need to access the classes/Cookie.php via FTP or file editor from hosting control panel for this particular 'hack' (note make a back up of the file before changing). Note: it is not possible to edit this file directly from you back office... also from you original description, and review of the original topic I think you may have different issue. I suggest opening a new topic in the configuration section to get full community review...because when you post on older topic only those that originally posted see it. Thank you 1 Link to comment Share on other sites More sharing options...
intrinzinc Posted January 2, 2016 Share Posted January 2, 2016 Happy New Year to all. As the thread is originally for admin login problems - I'm posting this request here - Issue: admin login refusal to back office> ' Connecting to the Back office' for security reasons - delete install folder I recently restored 1.6.1.1 version from local to ftp server for testing. Tried to login as admin for the first time on the server and was urged to delete a folder which didn't exist even before file transfer. I have gone through lots of different threads about the install folder issue and have updated files in ftp server, settings.inc.php, emptied smarty cache, and in db with ps_shop adjusting url appropriately; I have also verified files adminlogincontroller.php, cookie.php, defines.inc.php looking for hacks but no avail. One has to be happy about the added security....but hours trying to solve the mystery can be more than test of patience. Would appreciate an insight to a possible novice error. thanks in advance Link to comment Share on other sites More sharing options...
vekia Posted January 2, 2016 Share Posted January 2, 2016 hello intrinizic, firstly, try to clear shop cache manually To clear cache manually, you need to access your Prestashop installation directory and delete the content of the following folders: cache/smarty/compile. ... Delete all the files in the folders, except of index.php. Reload your website in browser to take a look at the changes you have made. 1 Link to comment Share on other sites More sharing options...
nicknet Posted November 1, 2016 Share Posted November 1, 2016 i can't solve this issue pls help Link to comment Share on other sites More sharing options...
rocky Posted November 2, 2016 Share Posted November 2, 2016 Did you try going to the Administration > Preferences tab in the Back Office, changing "Check the cookie's IP address" to "No" and then clicking the "Save" button? Link to comment Share on other sites More sharing options...
nicknet Posted November 2, 2016 Share Posted November 2, 2016 i can't login in the Backoffice... Link to comment Share on other sites More sharing options...
Guest cornelm Posted November 2, 2016 Share Posted November 2, 2016 (edited) Hi guys, After upgrading to the last version (1.6.1.8) I can't login to admin panel anymore. "Log in" text from the log in button doesn't appear - maybe this could be a clue. I try: - clear cache (from cpanel) cache/smarty/compile etc - acces from mobile (same problem) - clear browser (Firefox) and try even from Edge, Chrome What can I do? Maybe some file permission to change? Thanks! Edited November 2, 2016 by cornelm (see edit history) Link to comment Share on other sites More sharing options...
nicknet Posted November 2, 2016 Share Posted November 2, 2016 i have the same problem Link to comment Share on other sites More sharing options...
Rhobur Posted November 3, 2016 Share Posted November 3, 2016 see here, https://www.prestashop.com/forums/topic/564352-important-for-those-who-can-not-access-to-bo-after-upgrade-from-1617-to-1618/?do=findComment&comment=2433007 Link to comment Share on other sites More sharing options...
sokdyna Posted March 7, 2018 Share Posted March 7, 2018 i'm got the same problem login cannot access to admin panel i'm try clean cache /cache/smarty/compile... clear cock in brower English default login But still no access to admin Please help Link to comment Share on other sites More sharing options...
SahinSOLMAZ Posted December 18, 2019 Share Posted December 18, 2019 Hi Guys, This problem is still contiune for some people. For solution try this: - Open; phpMyadmin, ps_configuration table - Find, PS_COOKIE_CHECKIP and set it as 0 - Clear cache then try again, probably it will be solved. You can think that it is related to IP/network issue. 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 18, 2019 Share Posted December 18, 2019 this happened to my original module shope, etiendsa.co....drove me bloody crazy as I could not login from my home office ip, like for months one day I emptied via phpmyadmin the three _connections table and bam, I could log in. there is not big issue empyting these tables.... hopefully this helps someone as well el 1 Link to comment Share on other sites More sharing options...
dvd2org Posted August 11, 2020 Share Posted August 11, 2020 d On 12/19/2019 at 1:00 AM, El Patron said: this happened to my original module shope, etiendsa.co....drove me bloody crazy as I could not login from my home office ip, like for months one day I emptied via phpmyadmin the three _connections table and bam, I could log in. there is not big issue empyting these tables.... hopefully this helps someone as well el hi i have same problem but in my phpadmin i cant find PS_COOKIE_CHECKIP plz help 1 Link to comment Share on other sites More sharing options...
Inter Svetainė Posted September 20, 2021 Share Posted September 20, 2021 On 8/11/2020 at 10:59 PM, dvd2org said: d hi i have same problem but in my phpadmin i cant find PS_COOKIE_CHECKIP plz help Link to comment Share on other sites More sharing options...
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