Login to Back Office is not working after upgrade to 1.6.1.7 (from 1.6.0.5)

[imugur]

I did an upgrade from 1.6.0.5 to 1.6.1.7. Everything finished OK without any errors. But when I want to login in Back office, after inserting the email and the password, nothing happens. In the browser console I get the following error message:

 

jquery-1.11.0.min.js:4 POST http://e-cadouri.net/xxx/ajax-tab.php?rand=1477238081326 500 (Internal Server Error)

 

I enabled debug logging, I cleared cache and cookies, I checked the cookie string, and all other posts on this forum related to this subject.

 

Do you have any suggestions before I rollback?

 

Fix is related to localization. The localized admin file found in translations/your language/admin.php. has missing translations most probably. Change it with default English file found in translations/en folder and should work

Edited October 26, 2016 by imugur (see edit history)

[NemoPS]

Turn on dev mode and click on that red entry when it pops out, it should tell you what's wrong

[imugur]

you mean dev mode on Chrome? here it is what I get:

 

jquery-1.11.0.min.js:4 POST http://e-cadouri.net/lucru/ajax-tab.php?rand=1477311712321 500 (Internal Server Error)send @ jquery-1.11.0.min.js:4ajax @ jquery-1.11.0.min.js:4(anonymous function) @ login.js?v=1.6.1.7:130d.complete @ jquery-1.11.0.min.js:4j @ jquery-1.11.0.min.js:2add @ jquery-1.11.0.min.js:2lc @ jquery-1.11.0.min.js:4g @ jquery-1.11.0.min.js:4dequeue @ jquery-1.11.0.min.js:3(anonymous function) @ jquery-1.11.0.min.js:3each @ jquery-1.11.0.min.js:2each @ jquery-1.11.0.min.js:2queue @ jquery-1.11.0.min.js:3animate @ jquery-1.11.0.min.js:4n.fn.(anonymous function) @ jquery-1.11.0.min.js:4doAjaxLogin @ login.js?v=1.6.1.7:129submitHandler @ login.js?v=1.6.1.7:14s @ jquery.validate.js:2(anonymous function) @ jquery.validate.js:2dispatch @ jquery-1.11.0.min.js:3r.handle @ jquery-1.11.0.min.js:3

 

not sure what this means...

[rocky]

He means PrestaShop's development mode. Edit config/defines.inc.php and change the value of _PS_MODE_DEV_ from false to true, then you should get a more useful error message in Chrome.

[imugur]

It is in dev mode 

[musicmaster]

Did you have a look in the error log of your server?

[imugur]

I only see this:

*ERROR* 2016/10/24 - 16:44:40: Property PrestaShopLogger->message is empty at line 909 in file classes/ObjectModel.php

[arlogicss]

Hello

Any one can help...as i migrate my prestashop website from 1 server to other..website working good but not access to backoffice..as it redirect to login page without any error.

[musicmaster]

 

Hello

Any one can help...as i migrate my prestashop website from 1 server to other..website working good but not access to backoffice..as it redirect to login page without any error.

 

That is the infamous login loop. The forum is full of it and it can have many causes.

 

Most likely however you need to adapt the values in your ps_shop_url table to reflect your new situation.

[arlogicss]

i already checked 

domian:  myweb.com

domain_ssl:  myweb.com

physical adres: /

[arlogicss]

i think it is problem in .htaccess file as i did not find it in root as i upload from local instalation and change localhost to myweb,com and base url is / ...but did not find any url for admin... if u can paste here complete code of htaccess file i can check it

[musicmaster]

The best way to check whether it is .htaccess is just deleting it. Unless the rather case that you have a module or yourself making modifications it is just shop generated. For certainty you could rename it instead.

[arlogicss]

yes i checked but still no luck no issue in .htaccess

[imugur]

Same here, but I think it's not an issue related to the loop or domains. There is an internal server error and the page stops loading. I don't know how to debug it. Is there any other log we can check? Anything else we can do?

Edited October 26, 2016 by imugur (see edit history)

[arlogicss]

i tried every solution on forum but no luck 

[musicmaster]

Did you also try cleaning cookies and using another browser?

[imugur]

tried everything already proposed on this forum on the subject or similar. different computers, different browsers, etc. It's an internal server error. where can we find more about that error?

[imugur]

FIXED: Fix is related to localization. The localized admin file found in translations/your language/admin.php. has missing translations most probably. Change it with default English file found in translations/en folder and should work

[musicmaster]

tried everything already proposed on this forum on the subject or similar. different computers, different browsers, etc. It's an internal server error. where can we find more about that error?

a) Switch on developer mode: https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/

 

Look in the error log of your server

 

c) You can see the content of Ajax calls by going to Network in your debugger (F12 in Chrome)

[imugur]

a) Switch on developer mode: https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/

 

Look in the error log of your server

 

c) You can see the content of Ajax calls by going to Network in your debugger (F12 in Chrome)

issue is fixed, I don't know how to mark the topic fixed. see the above red post

[phantom309]

I am having same Problem I upgraded from 1.6.1.3 to 1.6.1.8 and Now when I try to login it keeps resetting the page 

 

https://southsidevacuum.com/admin-1426952052/index.php?controller=AdminLogin&token=92d14c10c6c96f32ce6f4e1172acf600&redirect=AdminProducts

[NemoPS]

Did you try with another browser or chrome's incognito?

[phantom309]

Yes Tried another Browser and cleared cache

[imugur]

did you apply the fix suggested in red in the first post?

[phantom309]

What Line do you Fine language 

 

admin.php file

[NemoPS]

Do you get any error if you fire up the debug console in chrome? After clicking

[phantom309]

I am Little new to this how do I activate debug console and what I am I looking for

[rocky]

It depends on your browser. You'll probably be able to open them by pressing F12. In Chrome, you can go to ... > More tools > Developer tools. In Firefox, you must install Firebug and then click its button.

[revert]

try to look in your configuration table

 

change in database table ps_configuration

CIPHER_ALGORITHM 1 to 0

[Alexandra-Ionela]

FIXED: Fix is related to localization. The localized admin file found in translations/your language/admin.php. has missing translations most probably. Change it with default English file found in translations/en folder and should work

Hello! I have the same problem after I updated my PrestaShop store from 1.6.1.7 to 1.6.1.8 and 1.6.1.9. Can you explain in more detail how you did that? Thank you!

Edited November 10, 2016 by Alexandra-Ionela (see edit history)

[Alexandra-Ionela]

I solved my login problem with the solution offered by imugur. Thank you!

 

Edited November 10, 2016 by Alexandra-Ionela (see edit history)