iTea Posted August 30, 2015 Share Posted August 30, 2015 We're fiddling around with Prestashop for some time now. Got our toes wet with 1.6.0.0. Did some template changes and some other stuff. Shop seemed to be functioning OK. Recently uploaded a brand new PS store with 1.6.1.0. Got wet to the knees this time, with more changes. Ran into the problem that we couldn't create a new customer account in the frontend. Read all the stuff about translations, cookies and so on, but that didn't help us. When we try to create an account, the shop comes back to /index.php?controller=authentication, with a 1 in the e-mailfield and nothing else happening, no new account, no error messages, not even with debugging on. Very confused we deleted all PS shops and databases, did a virgin install of 1.6.1.1 and the same problem persists. If anyone would like to give it a try: http://www.mijnzandbak.nl/prestashop/index.php?controller=authentication&back=my-account. Does anyone have a clue what might cause this? Link to comment Share on other sites More sharing options...
tuk66 Posted August 31, 2015 Share Posted August 31, 2015 It works for me. Try to clear all cookies for your domain or use another browser. Link to comment Share on other sites More sharing options...
iTea Posted August 31, 2015 Author Share Posted August 31, 2015 (edited) Not for me... tried again. Used a browser we hardly use, Cleared the entire history, every box ticked. Same problem persists. Can't create a customer account in the front office, can create a customer account in the backoffice. Anyone? Edited August 31, 2015 by iTea (see edit history) Link to comment Share on other sites More sharing options...
catalin.scaesteanu Posted August 31, 2015 Share Posted August 31, 2015 Did you make any file changes? When I click on register I can see the input fields but if I submit the form with erros it returns me to the authentication page and sets value="1" to the email address input, hence the error. Also edit /config/defines.inc.php and set define('_PS_MODE_DEV_', false); to true. Maybe you have errors. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted August 31, 2015 Share Posted August 31, 2015 I had no problem creating account. Link to comment Share on other sites More sharing options...
iTea Posted August 31, 2015 Author Share Posted August 31, 2015 @ Catalin Scaesteanu: Completely virgin install, Enabled debugging to check for errors, no errors whatsoever. Debugging on/off makes no difference at all. The value of 1 is what I see also, very strange! @ El Patron: I don't see your account in the backoffice!? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted August 31, 2015 Share Posted August 31, 2015 @ Catalin Scaesteanu: Completely virgin install, Enabled debugging to check for errors, no errors whatsoever. Debugging on/off makes no difference at all. The value of 1 is what I see also, very strange! @ El Patron: I don't see your account in the backoffice!? gosh yea, I don't know maybe I did not pay 'close' attention the first time I tested, I could have sworn it took me to 'my account'. re-tried the test with your results http://screencast.com/t/o1nIcBr3uP typically if we see a '1' then there is php with return true; (1)... but I have not seen this behavior of clean install...I will try new intstall tomorrow and report back. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 1, 2015 Share Posted September 1, 2015 gosh I'm getting to old I missed this error see image, hopefully this helps http://screencast.com/t/xV3GlkxbVS Link to comment Share on other sites More sharing options...
iTea Posted September 1, 2015 Author Share Posted September 1, 2015 (edited) Yes, but why is this happening on a virgin install? I presume you didn't enter 1 as an e-mailaddress, neither did I. On the same server (PHP versie 5.6.12, MySQL versie 5.6.23) other non-PS shopping carts are running production with authentication fully intact. php.ini: max_execution_time = 1000 max_input_time = -1 max_input_vars = 10000 memory_limit = 128M suhosin.request.max_vars = 10000 suhosin.post.max_vars = 10000 upload_max_filesize = 25M post_max_size = 20M Edited September 1, 2015 by iTea (see edit history) Link to comment Share on other sites More sharing options...
iTea Posted September 9, 2015 Author Share Posted September 9, 2015 OK, rented a new VPS, started all over again, PHP 5.5.28 this time and the problems creating a new account disappeared. Maybe it was the (experimental) PHP version, or possibly I tweaked the earlier VPS a little to much for Prestashop. Link to comment Share on other sites More sharing options...
catalin.scaesteanu Posted September 9, 2015 Share Posted September 9, 2015 OK, rented a new VPS, started all over again, PHP 5.5.28 this time and the problems creating a new account disappeared. Maybe it was the (experimental) PHP version, or possibly I tweaked the earlier VPS a little to much for Prestashop. Good thing it's working right. I'm using PHP 5.6.10 and there are no problems so I don't think there is much difference between this and 5.6.12. Also the settings you've posted shouldn't be the cause for the error you had. Link to comment Share on other sites More sharing options...
iTea Posted September 9, 2015 Author Share Posted September 9, 2015 It will probably remain a mystery. Whatever, going forward again, feels good! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 9, 2015 Share Posted September 9, 2015 Gosh great to hear you are back on track and yes it will remain a mystery. Make sure to use hosting back up daily. Happy PrestaShopping. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted October 26, 2015 Share Posted October 26, 2015 Hi everyone, I noticed another person has the same issue here: https://www.prestashop.com/forums/topic/478576-cannot-register-new-customer-prestashop-1611/ I've pointed them to this thread, maybe one of can help or hold their hand. Happy day, El Link to comment Share on other sites More sharing options...
sergey2000 Posted February 14, 2016 Share Posted February 14, 2016 "It will remain a mystery..." I found the same problem on PS 1.6.0.14 in Firefox only. No problem in GoogleChrome. "Das ist fantastisch". Tested on different computers - described problem take place. No error messages neither in js console, nor in php debug mode. PHP 5.6 is installed on VPS. I will try to downgrade it to PHP 5.5 Link to comment Share on other sites More sharing options...
nhlong01213 Posted May 19, 2016 Share Posted May 19, 2016 Hi all, I already tested with 3 different servers with 3 version PHP: 5.6.15 - 5.6.17 - 5.6.19 The test theme is theme No. 1151 (beauty theme), Prestashop version 1.6.1.5 It is strange that with PHP version 5.6.15 and 5.6.19 worked well for create customers account but with 5.6.17 it met the same problems. The big problem is it is the main server I am using to install the theme. Could you let me know your suggestion for this case soon? Thanks a lot! Link to comment Share on other sites More sharing options...
tuk66 Posted May 19, 2016 Share Posted May 19, 2016 Check if PHP version is the only difference among all three servers. Every server can have different settings, modules and so on. Link to comment Share on other sites More sharing options...
nhlong01213 Posted May 19, 2016 Share Posted May 19, 2016 Hi Tuk66, Could you let me know which kind of information we need to check in the server setting? I could only see the information in the advanced parameter in back office. The information as following: 1. The main server I am using: Server information Linux #1 SMP Sun Sep 27 06:34:10 EDT 2015 x86_64 Server software version Apache PHP version 5.6.17 Memory limit 256M Max execution time 90 2. Other version .19: Server information Linux #1 SMP Tue Aug 12 09:58:26 UTC 2014 x86_64 Server software version Apache PHP version 5.6.19 Memory limit 90M Max execution time 30 3. Other version .15: Server information Linux #1 SMP Fri Dec 18 17:32:04 MSK 2015 x86_64 Server software version Apache/2.2.31 (CentOS) PHP version 5.6.15 Memory limit 64M Max execution time 180 It seemed a bit different at Memory limit and max execution time only. Could you please suggest? Thanks a lot! Link to comment Share on other sites More sharing options...
tuk66 Posted May 19, 2016 Share Posted May 19, 2016 I meant phpinfo() result. Link to comment Share on other sites More sharing options...
nhlong01213 Posted May 19, 2016 Share Posted May 19, 2016 Hi Tuk66, sorry for my late reply on this. Please find hereunder the following link for 3 servers information: a. PHP 5.6.15: http://p-o-m.braver.vn/info.php b. PHP 5.6.17: http://p-o-m.vn/info.php c. PHP 5.6.19: http://z.linksontop.com/info.php Could you please kindly review for me soon as I have only this error left. Thanks a lot! Link to comment Share on other sites More sharing options...
tuk66 Posted May 19, 2016 Share Posted May 19, 2016 So you know that all servers are quite different. It needs debugging. Link to comment Share on other sites More sharing options...
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