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halmeida

I'm not alert when a client follows an out of stock product

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Hi, 

Well basically it's that, the email sender is working fine,

If a client wants to be notified about an out of stock product, he is, clients are notified about products, but i'm not notifyed that they are interested in the product.

 

My mail alert module is updated and my prestashop version is 1.6.0.8 at the moment.

 

 

Thanks for all the help, thanks.

Edited by halmeida (see edit history)

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ok, try to update to the latest version of the module (you can download latest ps version and replace) and check if works

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I did that and it remains the same. Don't if it matter, but host suspended the phpmailsender, i mean the default presta method to send mails.

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check if your template dont overwrites the mailalerts in themes/yourtheme/modules/mailalerts

 

rename the folder and try again

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I have the same problem , all my mail functions are working fine like register mail, order mail , payment success/cancel mail........but only when customer requests for notification on products which are out of stock  i don't receive any mail. 

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one of my customers was same problem. I solve downloading latest version and replace the module in themes/templatename/modules/mailalerts

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I have installed the latest version that's 3.6.0 i have tried all means but dint actually get a solution.  Infact all my other mail functions are working only this is not working. 

 

How would I do this

 

"check if your template dont overwrites the mailalerts in themes/yourtheme/modules/mailalerts " 

Edited by Sophia(sofi) (see edit history)

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in ftp, check if you have this folder on your template directory

 

themes/yourtheme/modules/mailalerts

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hello

prestashop has "mail log" 

go to adv. parameters > e-mail and there you can find all emails that prestashop sends

do you see mails that are a part of mailalerts ?

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Yes I have this in my modules folder.

ok, rename the themes/yourtheme/modules/mailalerts to themes/yourtheme/modules/mailalerts--

 

and check if  works in front office and you get the mails

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I don't get the mails yet but it works I get the list of names in my stats option. It was a problem with the fancy box in the product page. Once that got fixed all functions are working fine. 

Thank you Shacker for your responses and help.

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Hello,

 

I've been using the mailalerts module for a few years now, and along the different versions, I've never received any email notifying me that a customer is interested in an out-of-stock product. I did several tests though with each version of Prestashop and of the module but never had any notification like the one you are describing. And when I look in the mails file, there are only 6 emails : "customer_qty" (informing the customer that the product is once again available), "new_order" (informing the merchant about a new order), "order_changed" (informing the customer that his order has been modified), "return_slip" (informing the merchant that he has a return request), "productcoverage" and "productoutofstock" (informing the merchant that a product is out-of-stock). 

So, can someone please tell me if there is another email informing the merchant that a customer is interested in an out-of-stock product ?

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Hello,

 

I've been using the mailalerts module for a few years now, and along the different versions, I've never received any email notifying me that a customer is interested in an out-of-stock product. I did several tests though with each version of Prestashop and of the module but never had any notification like the one you are describing. And when I look in the mails file, there are only 6 emails : "customer_qty" (informing the customer that the product is once again available), "new_order" (informing the merchant about a new order), "order_changed" (informing the customer that his order has been modified), "return_slip" (informing the merchant that he has a return request), "productcoverage" and "productoutofstock" (informing the merchant that a product is out-of-stock). 

So, can someone please tell me if there is another email informing the merchant that a customer is interested in an out-of-stock product ?

hi

 

i have the same problem .where i can see the clients mail that interesting for an out of stock item ?

 

have you find a solution ?

 

thanks

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Hi,

 

No, unfortunately, I haven't found a solution. Now, I'm using Prestashop 1.6.1.5 and I don't see any email file that might be referring to this...

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Hi,

 

No, unfortunately, I haven't found a solution. Now, I'm using Prestashop 1.6.1.5 and I don't see any email file that might be referring to this...

hi

 

where is the email file  that you talk about ?

 

thanks

 

i have prestashipo 1.6.1.2

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Hi,

 

Maybe I didn't express myself well. What I meant is that, according to previous answers, it seems that other merchants receive an alert everytime a customer is interested in an out-of-stock product. So, I suppose there is an email corresponding to that alert. But as far as I am concerned, I don't have any email other than those mentionned in my previous post (#14).

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hi

 

i have the same problem .where i can see the clients mail that interesting for an out of stock item ?

 

have you find a solution ?

 

thanks

Same problem  !!  Is there any soloution ?

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Is there any solution of this now? Where should i look for the notifications at the back office if any of my customer is interested about out of stock product? 

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