konadams Posted December 1, 2014 Share Posted December 1, 2014 Hi guys, Im very new to Prestashop so please be patient with me. I have installed and started to set up my shop. However today I tried to log in and I cant. I'm getting error message : "here is one error. The Employee does not exist, or the password provided is incorrect."Im not sure what to do next. I have seen some other Topics in this forum that relate to my issue and tried to resolve with no luck. Any help would be greatly appreciated. Link to comment Share on other sites More sharing options...
NemoPS Posted December 1, 2014 Share Posted December 1, 2014 Have you tried resetting your password? Link to comment Share on other sites More sharing options...
konadams Posted December 1, 2014 Author Share Posted December 1, 2014 Hi Nemo, Unfortunately, I never set up the email address that was used until after I tried resetting option. I have since set that up. now when I try it wants to wait before resenting email Link to comment Share on other sites More sharing options...
NemoPS Posted December 1, 2014 Share Posted December 1, 2014 Well, you can go for a hack, and reset the password manually. Access your database, ps_employee table. Save your password hash somewhere in case you need it. Access via ftp, download config/settings.inc.php Copy the COOKIE_IV string to an md5 generator, and append your password to it, like ]DJSWo2390jdsnjxcklzlzdhSDKHtesttest Then generate a md5 hash from it, and replace the current value in the database. You should be able to access using testtest as password Link to comment Share on other sites More sharing options...
konadams Posted December 1, 2014 Author Share Posted December 1, 2014 Thats too technical for me to follow. I tried to follow it but nothing has worked. Still getting same error message Link to comment Share on other sites More sharing options...
mickeyboy1 Posted December 1, 2014 Share Posted December 1, 2014 Have you tried logging in using a different browser Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 1, 2014 Share Posted December 1, 2014 I'll add to nemo's good idea, here is more on that from community http://www.prestashop.com/forums/topic/51589-forgotten-lost-password-manual-reset-via-phpmyadmin/ Link to comment Share on other sites More sharing options...
konadams Posted December 3, 2014 Author Share Posted December 3, 2014 Hi guys, Thanks so much for your responses. I was lucky that I had just installed Prestashop. I decided to remove and re install. Start from scratch as there wasnt much work done. I just hope I dont get the same issue. Link to comment Share on other sites More sharing options...
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