Kabarl Posted August 8, 2014 Share Posted August 8, 2014 My online PrestaShop 1.6 (default theme) went live a couple of days ago. So far I've only had two customers both paying via PayPal (and one requested a refund). I have started receiving the following email from PayPal (several times): "Please check your server that handles PayPal Instant Payment Notifications (IPN). Instant Payment Notifications sent to the following URL(s) are failing:https://www.MYSITE/public_html/modules/paypal/ipn.phpIf you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account." This appears to relate to the refund which was made through the PrestaShop back office. I have no idea how to resolve this or even whether it is an important issue. Please help! 1 Link to comment Share on other sites More sharing options...
Dany developer Posted September 19, 2014 Share Posted September 19, 2014 Same problem. Somebody help Link to comment Share on other sites More sharing options...
aljon ngo Posted September 30, 2014 Share Posted September 30, 2014 I also encountered this one recently. does anybody know how did this happen? im using prestashop 1.6 it says that this link is failing www.example.com/modules/paypal/validation.php Link to comment Share on other sites More sharing options...
cat1999 Posted October 14, 2014 Share Posted October 14, 2014 We are having this same issue but more worryingly orders are not coming back as confirmed to our store, instead the customer pays and that is it as the IPN is not working so the order is never confirmed: Please check your server that handles PayPal Instant Payment Notifications (IPN). Instant Payment Notifications sent to the following URL(s) are failing:https://www.website.com/modules/paypal/ipn.phpIf you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.Thank you for your prompt attention to this issue. Could someone from Prestashop look in to this, I have contacted the developers of the PayPal Europe module but have heard nothing back as yet. Thanks Link to comment Share on other sites More sharing options...
bellini13 Posted October 14, 2014 Share Posted October 14, 2014 Have you tried looking in the Paypal forum here on the PS forums? Link to comment Share on other sites More sharing options...
samyha Posted October 14, 2014 Share Posted October 14, 2014 Hello Everybody, Yesterday, PayPal modified their API and they now send invalid data on IPNs. Xavier wrote a topic about this bug here: http://bit.ly/ZY304B. Have a great day! 1 Link to comment Share on other sites More sharing options...
samyha Posted October 17, 2014 Share Posted October 17, 2014 Hello, For your information, a special support has been set-up for this issue. If the problem remains, you can contact Keith Badri from 202-ecommerce, at support-paypal[at]202-ecommerce.com She's in charge of the support for this issue. Have a nice day! 1 Link to comment Share on other sites More sharing options...
crisb Posted October 31, 2014 Share Posted October 31, 2014 I am still getting this messages form paypal, I use 1.5.6 with the Paypal Module for Europe but I am based in UK. Seems the the rollback didn't worked as supposed. Also the supposed support contact mentioned by Samyha it's useless, I've sent them an email on Monday regarding the error and never get any reply, typical Paypal customer service. Maybe the Prestashop Team should try get a better answer from there regarding this issue or at list make sure they'll reply to people that write to the email they provide. Link to comment Share on other sites More sharing options...
samyha Posted October 31, 2014 Share Posted October 31, 2014 Hello Crisb I'm verry sorry that you didn't get any reply, could you send me your email address by private message? I'll see what I can do. Also, 202-ecommerce, the editor of the software posted a message in the "Paypal" section, explaining the procedure to follow: http://bit.ly/1tph1SL Have a nice day! Link to comment Share on other sites More sharing options...
Nothingbuttea Posted November 2, 2014 Share Posted November 2, 2014 I have now had to disable the paypal module. I've started getting the IPN emails again and the 500 internal server errors Link to comment Share on other sites More sharing options...
Dany developer Posted November 18, 2014 Share Posted November 18, 2014 I keep getting this email Link to comment Share on other sites More sharing options...
edoluz Posted April 28, 2015 Share Posted April 28, 2015 Hello. I'm getting this error and if I try to go to the validation.php link in my shop I see an error page. The orders with Paypal come correctly, but everyday Paypal sends us the email with the same error message about the IPN url... Link to comment Share on other sites More sharing options...
graficalicus Posted December 10, 2015 Share Posted December 10, 2015 (edited) I noticed that the URL points to //MYSHOP/module/paypalusa/validation.php - but the folder structure on my server is actually //MYSHOP/modules/paypalusa/validation.php Looks like a typo in the coding - I created a new directory named "module" (no 's' on the end) and copied the paypalusa directory into it - we'll see if that resolves it, and hope this helps. Looks like a typo in the coding Edited December 10, 2015 by graficalicus (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted December 10, 2015 Share Posted December 10, 2015 I noticed that the URL points to //MYSHOP/module/paypalusa/validation.php - and where exactly are you seeing this URL? Link to comment Share on other sites More sharing options...
graficalicus Posted December 10, 2015 Share Posted December 10, 2015 and where exactly are you seeing this URL? in the email message body that I received. Link to comment Share on other sites More sharing options...
bellini13 Posted December 11, 2015 Share Posted December 11, 2015 and what email are you referring to? Who sent you this email? Link to comment Share on other sites More sharing options...
graficalicus Posted December 11, 2015 Share Posted December 11, 2015 From the beginning of this thread. An email from PayPal. Scroll up and it's there Link to comment Share on other sites More sharing options...
bellini13 Posted December 11, 2015 Share Posted December 11, 2015 well the original post from last year is about the Paypal Europe module, while your post is about the Paypal USA module, so I'm not going to assume your issue is the same thing. you don't mention what version of the Paypal USA module you are using, and what version of Prestashop. That would be useful information to have. also, confirm if you have manually entered an IPN address in your Paypal profile either recently or in the past. Link to comment Share on other sites More sharing options...
graficalicus Posted December 11, 2015 Share Posted December 11, 2015 well the original post from last year is about the Paypal Europe module, while your post is about the Paypal USA module, so I'm not going to assume your issue is the same thing. Fair enough. My issue is extremely similar to the problem previous posters have, though, so I posted what I noticed for bug tracking purposes. Disregard if not relevant. you don't mention what version of the Paypal USA module you are using, and what version of Prestashop. That would be useful information to have. $this->name = 'paypalusa'; $this->version = '1.3.9'; PrestaShop 1.6.0.6 also, confirm if you have manually entered an IPN address in your Paypal profile either recently or in the past. yes to both. During original setup, and again recently when this issue arose. Until recently, it worked flawlessly. Link to comment Share on other sites More sharing options...
bellini13 Posted December 11, 2015 Share Posted December 11, 2015 also, confirm if you have manually entered an IPN address in your Paypal profile either recently or in the past. yes to both. During original setup, and again recently when this issue arose. Until recently, it worked flawlessly. Well that is your problem 1) You don't need to manually enter an IPN URL in your Paypal profile. The module tells Paypal where to notify it of updates 2) If you did provide a manual IPN entry, then 2 additional things. 1) You entered it wrong, 2) now your store will be notified twice Link to comment Share on other sites More sharing options...
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