lovemyseo Posted July 2, 2014 Share Posted July 2, 2014 I just upgraded my shop from PS 1.4.9 to PS 1.5.4.1 but I am unable to see orders message which were available in PS 1,4.9, any ideas why they are not importing? Link to comment Share on other sites More sharing options...
NemoPS Posted July 2, 2014 Share Posted July 2, 2014 Importing? What do you exactly mean? You cannot see them in the back office? Or is there any error? In any case, try enabling error reporting, as described in my signature Link to comment Share on other sites More sharing options...
lovemyseo Posted July 2, 2014 Author Share Posted July 2, 2014 Importing? What do you exactly mean? You cannot see them in the back office? Or is there any error? In any case, try enabling error reporting, as described in my signature I did the same as you mentioned what options should I enable while upgrading? Also I already followed your signature procedure. I can not see any messages at back office after upgrade everything else is fine Link to comment Share on other sites More sharing options...
NemoPS Posted July 2, 2014 Share Posted July 2, 2014 So no error? Can you check the ps_order_message and order_message_lang tables in the database and see if they hold any entry? Link to comment Share on other sites More sharing options...
lovemyseo Posted July 2, 2014 Author Share Posted July 2, 2014 So no error? Can you check the ps_order_message and order_message_lang tables in the database and see if they hold any entry? Checking Can I PMB you details to check? So no error? Can you check the ps_order_message and order_message_lang tables in the database and see if they hold any entry? Should I disbale SSL while upgrading? Link to comment Share on other sites More sharing options...
lovemyseo Posted July 2, 2014 Author Share Posted July 2, 2014 So no error? Can you check the ps_order_message and order_message_lang tables in the database and see if they hold any entry? No I can not see any entries there Link to comment Share on other sites More sharing options...
lovemyseo Posted July 2, 2014 Author Share Posted July 2, 2014 So no error? Can you check the ps_order_message and order_message_lang tables in the database and see if they hold any entry? Customer messages to be exact are not there Link to comment Share on other sites More sharing options...
NemoPS Posted July 2, 2014 Share Posted July 2, 2014 Ouch. Do you have a backup of the old database? You can try importing old records Link to comment Share on other sites More sharing options...
lovemyseo Posted July 2, 2014 Author Share Posted July 2, 2014 Yes I used 1 click upgrade the issue is that I can see message in admin section as attached in screen shoot but after upgrading I am unable to find same message in PS 1.5.4.1 Link to comment Share on other sites More sharing options...
NemoPS Posted July 2, 2014 Share Posted July 2, 2014 Ah, the you are referring to customer messages, not order messages. Have you tried customers-> customer service? Link to comment Share on other sites More sharing options...
lovemyseo Posted July 2, 2014 Author Share Posted July 2, 2014 Ouch. Do you have a backup of the old database? You can try importing old records Do you think this post Ah, the you are referring to customer messages, not order messages. Have you tried customers-> customer service? Yes only 5 messges there I have 125 customer message in total Link to comment Share on other sites More sharing options...
lovemyseo Posted July 2, 2014 Author Share Posted July 2, 2014 So no error? Can you check the ps_order_message and order_message_lang tables in the database and see if they hold any entry? ok I understood it in database ps_message are there in database of 1.5.4 but they are not displaying in backoffice Link to comment Share on other sites More sharing options...
NemoPS Posted July 3, 2014 Share Posted July 3, 2014 Try resetting the filter in the table. Also, are they in the same language, or different? Link to comment Share on other sites More sharing options...
lovemyseo Posted July 3, 2014 Author Share Posted July 3, 2014 (edited) Try resetting the filter in the table. Also, are they in the same language, or different? same language Also could you please check http://antonio-ventura.com/back-office-order-comments/#comment-207 and http://www.prestashop.com/forums/topic/282002-auto-retrieve-customer-mails-in-customer-service/?p=1723045 This is what I should follow Thanks Edited July 3, 2014 by lovemyseo (see edit history) Link to comment Share on other sites More sharing options...
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