dizain Posted April 12, 2014 Share Posted April 12, 2014 Hello, I'm sorry I have been asking a lot of questions lately. I have a problem when trying to register an account in my shop. I only ship to USA. The problem is when you try to register then there is no option to enter state and zip code (See attachment: zipcode1) However, after hitting continue then I get 3 errors messages. (see attachment: zip code2) 1. postcode is required. 2. The zip/postal code you've entered is invalid. 3. This country requires you to choose a state. and then I can see the options to enter the state and zip code. (see attachment: zipcode 3) Please let me know how to fix this. Thank you. Link to comment Share on other sites More sharing options...
dizain Posted April 12, 2014 Author Share Posted April 12, 2014 I noticed if I select United States then it shows the states and zip code. However, is there a way to let United States selected by default. I ship only to USA. Thanks and please let me know how to fix this. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted April 12, 2014 Share Posted April 12, 2014 I noticed if I select United States then it shows the states and zip code. However, is there a way to let United States selected by default. I ship only to USA. Thanks and please let me know how to fix this. back office-->localization-->countries disable all countries you do not do business in. note: if you edit country, here you can give options like require zip and has states. 1 Link to comment Share on other sites More sharing options...
dizain Posted April 12, 2014 Author Share Posted April 12, 2014 Thank you so much however, I have done this and nothing change. I sent you a private message. Thank you so much for your time. Link to comment Share on other sites More sharing options...
bellini13 Posted April 13, 2014 Share Posted April 13, 2014 based on your first screen shot, it sounds like your custom theme is not programmed correctly. the way PS works, is that it checks if the Country "has states" and "has zip codes" before those fields are displayed So when a page loads that has address information, it is supposed to look at the selected country and then show states and zip codes based on the country config. This seems to work if you change the country, but not if the country is defaulted already. So disabling all the countries but US will likely not fix the issue. You may need to edit your theme if it does not work properly. Link to comment Share on other sites More sharing options...
janeske Posted April 14, 2014 Share Posted April 14, 2014 I have the same problem. There is no state drop down option for any country in the FO but it is, thank fully, in the BO. This problem effects all new account registrars. I have opened a test account in the BO due to the fact that I cannot create the account in the FO (Error: "This country requires you to choose a state"). But now, when I try to proceed with the check out (and the correct address and state as created in the BO) I get an error with no carriers available. The website is www.adornbybedight.co.za PLEASE CAN ANYONE ASSIST WITH THIS! I was suppose to go live with my site 2 weeks ago and cannot do that until this problem has been solved. 1 Link to comment Share on other sites More sharing options...
breadtruck007 Posted April 29, 2014 Share Posted April 29, 2014 I am having the same issue. Did you ever figure out how to resolve this? Link to comment Share on other sites More sharing options...
docteur Posted May 11, 2014 Share Posted May 11, 2014 The same... It seems the bug is only with internet explorer.... Link to comment Share on other sites More sharing options...
chipset Posted May 15, 2014 Share Posted May 15, 2014 (edited) The same... It seems the bug is only with internet explorer.... No, this problem also exists in Firefox. In my country section i uncheck "Does it need Zip/postal code?", in registration form i don't seeing а ZIP/Postal code field, but the system returns an error "A Zip/Postal code is required" p.s. Solution - Must to delete "NNNN" from "Zip/postal code format" field. Edited May 15, 2014 by chipset (see edit history) 1 Link to comment Share on other sites More sharing options...
Ehinarr Posted June 4, 2014 Share Posted June 4, 2014 me too... Why does this happen ..? lol, Link to comment Share on other sites More sharing options...
Ehinarr Posted June 6, 2014 Share Posted June 6, 2014 I managed to solve my problem. In my shop was not showing the postcode, country and state fields, so I edited the address layout of my country, adding these fields and everything was fixed. Link to comment Share on other sites More sharing options...
vaughann Posted June 20, 2014 Share Posted June 20, 2014 I had the same problem and I solved it changing in preferences/performance, disabling smart cache javascript code, I set "no" and works fine 1 Link to comment Share on other sites More sharing options...
feli02 Posted October 22, 2014 Share Posted October 22, 2014 i have the same problem no zips code 1 Link to comment Share on other sites More sharing options...
bellini13 Posted October 22, 2014 Share Posted October 22, 2014 i have the same problem no zips code did you read post #11? Have you performed the same steps to confirm that the selected country is configured to have zip codes? Link to comment Share on other sites More sharing options...
Kopy Posted November 13, 2014 Share Posted November 13, 2014 I have we same problem, but only with Safari browser. All other browsers show fields correctly. Strange Link to comment Share on other sites More sharing options...
Maghrabi Posted December 7, 2014 Share Posted December 7, 2014 This is really a frustating issue, several posts about this and no solutions. On my mobile site zipcode is not visible but it is required. If customers make an order through the mobile site they get an error that zipcode is required, but there is no field to show it. When the site is viewed from a computer the field is visible and orders can be made. Is there any known cause for this and what is the solution? 1 Link to comment Share on other sites More sharing options...
jmeca Posted December 23, 2014 Share Posted December 23, 2014 Hello: I have the same problem, i look in my country an the zip code an state are there, but no in registration page, i think is and old problem whit one page registration prestashop. Long time ago i'm looking for solution but nobody find it. Why will? Link to comment Share on other sites More sharing options...
ItalianBoutiqueShoes Posted December 26, 2014 Share Posted December 26, 2014 Me too... Link to comment Share on other sites More sharing options...
joaomag Posted February 15, 2015 Share Posted February 15, 2015 I managed to solve my problem. In my shop was not showing the postcode, country and state fields, so I edited the address layout of my country, adding these fields and everything was fixed. Can you show a print screen of the solution that you found... I have everything right configured but neither zip code neither the state appears ... Link to comment Share on other sites More sharing options...
ItalianBoutiqueShoes Posted February 15, 2015 Share Posted February 15, 2015 I change chekout to 5 steps and is working correctly there. It is not a fix but better than nothing... Link to comment Share on other sites More sharing options...
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