Image problem.

[Gary Compton]

When I try and load a PNG image I get the attached "undefined," error message. The file size is well within the file size limit. Can anyone help?

Edited March 3, 2014 by Gary Compton (see edit history)

[Gary Compton]

Here is one of the files I am having trouble with. It's 600px by 408 and a PNG file.

[cupcakes]

Which version of Prestashop do you use?

Someone wrote this in a thread, which include a lot of people with the same issue (an old one: http://www.prestashop.com/forums/topic/222207-undefined-error-when-uploading-a-new-product-image-prestashop-1531/)

Maybe the qoute doesn't help, but hopefully something else from that thread will.

 

 

 

I had the same problem with prestashop 1.5.4.1 and spent all afternoon on it..

but finally the problem was not in the Prestashop itself, but in the configuration of the hosting server (apache in my case).

The key configuration is the memory limit (the amount of memory a php script can use).

For apache under linux:

/etc/php5/apache2/php.ini 

memory_limit=128M

was enought for me.

Hope this help someone 

Edited March 4, 2014 by cupcakes (see edit history)

[mickeyboy1]

Have a look in your BO Preferences/Images and see what settings you have for images