limbonicass Posted January 9, 2014 Share Posted January 9, 2014 Hi everyone, Got prestashop installed and it looks awesome. Just one pretty big problem: When I login and order, I have no problem. I made the first (and only) order until now. However if my girlfriend (I live in Belgium, she lives in Hungary) tries to order, suddenly there are no shipping costs, no possibilities to choose a carrier and no way to pay (bad for business). Now when I login with her account in Belgium: the first time I encounter the same problem. But when I delete the item in the cart, re-order a random product for the second time, everything does seem to work. Some friends here in Belgium seem to have the same problem. Even when logging in, they can't finish and pay the order. So It's not a locational thing I guess? You can try yourselves at www.petikor.com. If anyone sees what the problem is here, I'd be very happy. Since it looks pretty random to me, little consistency, I would not know where to begin looking. THANKS!!! PS It's the standard free theme on which I only modified the cart module (downloaded here somewhere) so it doesn't show shipping immediately. and i added a paypal module. Steven Link to comment Share on other sites More sharing options...
NemoPS Posted January 10, 2014 Share Posted January 10, 2014 How did you setup carriers? Prestashop version? Make sure zones and carriers are configured properly Link to comment Share on other sites More sharing options...
limbonicass Posted January 10, 2014 Author Share Posted January 10, 2014 Hi Nemo1, I made some screenshots. I've been over and over everything.. trying to find a clue to what went wrong.. but I don't see it. Here are the screenshots of the carrier setup. Link to comment Share on other sites More sharing options...
limbonicass Posted January 10, 2014 Author Share Posted January 10, 2014 PS: I did not really change zones. Just added 1: Benelux (and added Belgium, the Netherlands & Luxemburg to that zone). Other than that it is standard Prestashop. Link to comment Share on other sites More sharing options...
NemoPS Posted January 10, 2014 Share Posted January 10, 2014 It seems to be okay. What if another person uses an address with the same town as yours? Link to comment Share on other sites More sharing options...
limbonicass Posted January 10, 2014 Author Share Posted January 10, 2014 Well.. I just asked my brother to register (same town). A new problem popped up. He can't even register, it said: This country needs a state. When I eg. did not have this error. And it says nowhere for Belgium that this is needed. I deleted the zone Benelux just to make sure, it's not the culprit but it still gave him the exact same error. Is it possible that somewhere down the road a file got corrupted or sth? Since the problems are changing... does not make much sense for me... Link to comment Share on other sites More sharing options...
NemoPS Posted January 10, 2014 Share Posted January 10, 2014 Weird, is belgium setup as 'containing states' in the countries tab? Link to comment Share on other sites More sharing options...
limbonicass Posted January 10, 2014 Author Share Posted January 10, 2014 Hmm.. okay... Strange. I'm 100% sure that when defining Belgium it was set on 'not' containing states. Because how else would I have been able to register (as well as my belgian friends). So for some reason... it decided to change to 'yes'? Without me touching it.. Anyway I changed it back.. So now my brother could register. But the same problem occurred. "No carriers available" and therefor also no payment possible. BUT if he then deletes the product from his cart and adds again a random product, suddenly it does appear! So the first time, it does not want to work... Link to comment Share on other sites More sharing options...
NemoPS Posted January 10, 2014 Share Posted January 10, 2014 Always? Or is it stable now? Might have been wrongly cached before Link to comment Share on other sites More sharing options...
limbonicass Posted January 10, 2014 Author Share Posted January 10, 2014 Well, I tested it on another computer and there it seemed to be okay now. Hopefully it stays that way. However my girlfriend from Hungary had the same issue and there were no states there (just double checked). But I'll try from another country again and check tonight with my friends in Belgium whether they still have problems. If all is good, I thank you already very much.. Sorry for the bother :-) If not okay, I'll reply here later! THANKS!! Link to comment Share on other sites More sharing options...
NemoPS Posted January 10, 2014 Share Posted January 10, 2014 Great! Marked as solved with the states answer Link to comment Share on other sites More sharing options...
limbonicass Posted January 10, 2014 Author Share Posted January 10, 2014 Hi Nemo1: So I went to my friends and tried it again.. Unfortunately.. it does not work like I want it to work. As usual, the first time a user registers (ie. puts sth in the cart and actually tries to buy it and therefor giving an address etc..) he will get an error message that there is no carrier available. Then deleting the chosen product, re-adding it and then you can order it. That is apparently the way it goes. Now even with his 'old' account (he made when he registered the first time) he got the same error. Then he deleted the product, went to the product site, where there is an immediate chackout paypal button. He took this one and suddenly on Paypal there was product plus shipping. (as it should) Then he bought it. Tried to buy a shirt again and suddenly the carrier error re-appeared. You can try it yourself on petikor.com and see for yourself.. i reckon chances are big that you will get the same error... At this stage I am thinking of deleting the whole thing and re-installing everything piece by piece... Unless you have another solution? Thanks Link to comment Share on other sites More sharing options...
NemoPS Posted January 11, 2014 Share Posted January 11, 2014 I have no other solutions at the moment. Extremely weird. As a last thing you can try erasing the carrier and creating it again, or maybe try putting belgium in a different zone Link to comment Share on other sites More sharing options...
limbonicass Posted January 11, 2014 Author Share Posted January 11, 2014 Okay.. I'll give it a try. I'll let you know later how that works out! Thanks! Link to comment Share on other sites More sharing options...
limbonicass Posted January 12, 2014 Author Share Posted January 12, 2014 unfortunately.. nothing seems to help. I'm gonna start again from scratch and hopefully it will be resolved then. Thanks again!!!! Link to comment Share on other sites More sharing options...
NemoPS Posted January 13, 2014 Share Posted January 13, 2014 Sad to hear! I hope you can manage to solve the issue, let us know how it goes! Link to comment Share on other sites More sharing options...
limbonicass Posted January 13, 2014 Author Share Posted January 13, 2014 Well... now everything is okay. I just deleted the whole thing, started again from scratch and tried not to touch too much on the original setup and i am happy to say it works perfectly now... Now all I need is customers :-) thanks!!! Link to comment Share on other sites More sharing options...
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