Haz2k Posted December 11, 2013 Share Posted December 11, 2013 Hi I am trying to install prestashop on my web server i have uploaded all the files to the relevent directory but when i get to the "Store Informaition" Part it says i have an invalid shop name and in my account section it says Your firstname contains some invalid characters when my name is just text ? it also says my last name is incorrect as well Your lastname contains some invalid characters and it says my email address is invalid how can i fix thease problems ? Regards Link to comment Share on other sites More sharing options...
NemoPS Posted December 13, 2013 Share Posted December 13, 2013 I guess the only thing to as is: which language are you using? Link to comment Share on other sites More sharing options...
Haz2k Posted December 13, 2013 Author Share Posted December 13, 2013 I am using the "English Launguage" to intall prestashop but it still produces that error any ideas ? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 13, 2013 Share Posted December 13, 2013 back office-->advanced parms-->config info are there any 'red' warning's about your shop hosting? Link to comment Share on other sites More sharing options...
Haz2k Posted December 13, 2013 Author Share Posted December 13, 2013 Its still in the install stage so i dont think i am able to access the back office just yet as theres not even a database yet thease 3 things below all have tics on them Choose your language License agreements System Compatibility it just gets stuck at the store informaition part and won't let me continue any ideas ? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 13, 2013 Share Posted December 13, 2013 Its still in the install stage so i dont think i am able to access the back office just yet as theres not even a database yet thease 3 things below all have tics on them Choose your language License agreements System Compatibility it just gets stuck at the store informaition part and won't let me continue any ideas ? sorry about that...I hadn't realized (didn't read this very well).... I was working with another person offline on similar issue, I could not resolve, even having ftp. I found a similar thread, the poster resolved by moving to another host. Link to comment Share on other sites More sharing options...
Haz2k Posted December 13, 2013 Author Share Posted December 13, 2013 its a virtual dedicated server (VPS) so i do have root access to the server if i need to install anything Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 13, 2013 Share Posted December 13, 2013 its a virtual dedicated server (VPS) so i do have root access to the server if i need to install anything this a pretty new vps? are you using plesk/cpanel or other control panel? have your run 'any' domain on this vps before? note: some hosting that provide vps do a great job pre-configuring the vps with typical s but others...well not so much... Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 13, 2013 Share Posted December 13, 2013 also, build a file with phpinfo(); so you can review your php environment. http://php.net/phpinfo did you set up as fastcgi or apache module? Link to comment Share on other sites More sharing options...
Haz2k Posted December 13, 2013 Author Share Posted December 13, 2013 Hi this a pretty new vps? - Yes are you using plesk/cpanel or other control panel? Cpanel have your run 'any' domain on this vps before? yes note: some hosting that provide vps do a great job pre-configuring the vps with typical s but others...well not so much... i installed it myself its running in a vmware esxi enviroment Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 13, 2013 Share Posted December 13, 2013 running this domain as apache module or fastcgi? try switching from one to the other... Link to comment Share on other sites More sharing options...
Haz2k Posted December 13, 2013 Author Share Posted December 13, 2013 running this domain as apache module or fastcgi? try switching from one to the other... Its a cpanel web hosting account Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 13, 2013 Share Posted December 13, 2013 I removed the phpinfo as that tells us your url, so anyone can run your installer... I did in fact test your installer....what a mess....just as you described.... it appears you are running as apache module... try to change that domain to run as fastcgi Link to comment Share on other sites More sharing options...
Haz2k Posted December 13, 2013 Author Share Posted December 13, 2013 How do i do this (change it to run as fast cgi) do i need to use whm or something ? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 13, 2013 Share Posted December 13, 2013 I know how to do it using plesk only. I would search outside of PrestaShop for how to do this on your hosting control panel. For advance you would change the vhosts http://linux-101.org/howto/apache-virtual-hosts-fastcgi-and-suexec I am not saying this will resolve the issue, just as a test of issue. Link to comment Share on other sites More sharing options...
Haz2k Posted December 13, 2013 Author Share Posted December 13, 2013 Hi, theres a section within web host manager called Configure PHP and suEXEC This tool allows you to configure the Apache PHP Handler, the default PHP version and suEXEC support. The default PHP version determines which version of PHP is used for files with a '.php' extensions when served by Apache. Enabling suEXEC provides support for Apache to run CGI programs as the user ID of the account owner. suEXEC is not PHPSuExec. Ruid2 provides functionality similar to suExec, but is POSIX-based. Please refer to the documentation for a detailed explanation of how each handler functions. Link to comment Share on other sites More sharing options...
Haz2k Posted December 13, 2013 Author Share Posted December 13, 2013 its currently set to Current Configuration Option Configured Value Default PHP Version (.php files) 5 PHP 5 Handler dso Apache suEXEC on Apache Ruid2 on Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 13, 2013 Share Posted December 13, 2013 I looked over your phpinfo and did not see anything wrong...but very certain I could have missed something. Link to comment Share on other sites More sharing options...
Haz2k Posted December 13, 2013 Author Share Posted December 13, 2013 in php5 handler it does have the drop down option for "cgi" should i change it to this ? I looked over your phpinfo and did not see anything wrong...but very certain I could have missed something. ok atleast theres no problem there Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 13, 2013 Share Posted December 13, 2013 drop down's are always nice...compared to the alternative... please let us know if you run fastcgi...and the results I thought it might be a character set issue as your local value for default_charset is not defined but prestashop sets this in config.php. So if you can say phpinfo called by prestashop, then the local valiue would be utf-8. So ok there.. Link to comment Share on other sites More sharing options...
Haz2k Posted December 13, 2013 Author Share Posted December 13, 2013 Hi Its all working now the installer worked when i changed the php 5 handler to cgi Thanks for your help Regards Haz Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 13, 2013 Share Posted December 13, 2013 Hi Its all working now the installer worked when i changed the php 5 handler to cgi Thanks for your help Regards Haz with pleasure... 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 13, 2013 Share Posted December 13, 2013 note on phpinfo(). because PrestaShop will execute ini_set to modify php runtime. A direct phpinfo() will not actually show you true 'PrestaShops' run-time values. here is a free module that comes in handy... http://www.prestashop.com/forums/topic/278164-free-module-display-php-environment-phpinfo-back-office/ caveat on module, because it runs in the back office, there can be ini_sets executed in front office that differs from the back office, so the module is only a true representation of ps running back office. 1 Link to comment Share on other sites More sharing options...
Haz2k Posted December 13, 2013 Author Share Posted December 13, 2013 thanks for the useful info ive deleted that phpinfo.php from the root shop directory now anyway so it should give a 404 not found i will take a look at that module though Thanks Link to comment Share on other sites More sharing options...
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