Léa75 Posted December 10, 2013 Share Posted December 10, 2013 Hey guys, I'm using Prestashop 5 and I really enjoy it. However, I have issues with customer accounts. Whenever you login, it works, but if you want to click on another page, it just logs out automatically, and goes back to this page :"authentification?back=my-account" I think there might be an issue with authentification.tpl but it is weird, as I didn't change anything in the code. Your help would be very much appreciated. If you need any more information on the code, just tell me Léa Link to comment Share on other sites More sharing options...
NemoPS Posted December 10, 2013 Share Posted December 10, 2013 Can you maybe link your website, and provide a test account? Link to comment Share on other sites More sharing options...
Léa75 Posted December 10, 2013 Author Share Posted December 10, 2013 Actually I just realized it's no longer possible to create an account, for some reason this damn "authentification?back=myaccount" is everywhere: Here's the link: http://picorist.com/authentification?back=my-account#account-creation Link to comment Share on other sites More sharing options...
NemoPS Posted December 10, 2013 Share Posted December 10, 2013 I tried creating a new account, but the button simply doesn't work. Can you try switching to the default theme and see if that works? Link to comment Share on other sites More sharing options...
Léa75 Posted December 10, 2013 Author Share Posted December 10, 2013 (edited) The "create an account" button works with the default theme. But then I still have the same problem, it just logs out automatically. Edited December 10, 2013 by Léa75 (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted December 10, 2013 Share Posted December 10, 2013 Can you try disabling LoginRadius Social Login Plugin ? Link to comment Share on other sites More sharing options...
Léa75 Posted December 10, 2013 Author Share Posted December 10, 2013 I just did, the problem is still here Link to comment Share on other sites More sharing options...
NemoPS Posted December 10, 2013 Share Posted December 10, 2013 Hm, Do you have any override installed? Can you try disabling friendly urls? Link to comment Share on other sites More sharing options...
Léa75 Posted December 10, 2013 Author Share Posted December 10, 2013 I disabled friendly urls and it seems to be working. I don't understand how this is related at all? Link to comment Share on other sites More sharing options...
NemoPS Posted December 10, 2013 Share Posted December 10, 2013 It might have been an issue with htaccess, can you see if they work again now? Link to comment Share on other sites More sharing options...
Léa75 Posted December 10, 2013 Author Share Posted December 10, 2013 Well it works when friendly urls are disabled, but when I put them back on, it doesnt work. What should I do? Disable friendly urls forever? Link to comment Share on other sites More sharing options...
NemoPS Posted December 10, 2013 Share Posted December 10, 2013 Your site might be having issues in recognizing cookies. Are you using both the www and www-less version of the site? Link to comment Share on other sites More sharing options...
Léa75 Posted December 10, 2013 Author Share Posted December 10, 2013 (edited) I'm not sure what you mean with the www-less version? Edited December 10, 2013 by Léa75 (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted December 10, 2013 Share Posted December 10, 2013 I mean if you use both http://picorist.com and http://www.picorist.com Link to comment Share on other sites More sharing options...
Léa75 Posted December 10, 2013 Author Share Posted December 10, 2013 Well I'm only using the www-less version. When I try to login with www. it just removes it automatically. Link to comment Share on other sites More sharing options...
vekia Posted December 10, 2013 Share Posted December 10, 2013 can you please turn on website? it's under maintenance mode Link to comment Share on other sites More sharing options...
Léa75 Posted December 10, 2013 Author Share Posted December 10, 2013 I put it back online. With the www address it seems to be working, even with friendly urls. The button "Log out " doesnt work though, and the registration process does not seem to work under Chrome, only under Firefox. Can you confirm? Link to comment Share on other sites More sharing options...
Léa75 Posted December 10, 2013 Author Share Posted December 10, 2013 The authentification process is no longer working since I enabled the friendly urls again, I don't know what to do The authentification process is no longer working since I enabled the friendly urls again, I don't know what to do Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 10, 2013 Share Posted December 10, 2013 can you make sure shop advanced parms-->performance settings look like this? if they are not then set as show, clear cookies and browser cache and retest I cross my fingers to bring you luck http://screencast.com/t/7rseSkSvp Link to comment Share on other sites More sharing options...
Léa75 Posted December 10, 2013 Author Share Posted December 10, 2013 Yes they are all set as shown in your image! Link to comment Share on other sites More sharing options...
Léa75 Posted December 11, 2013 Author Share Posted December 11, 2013 (edited) Is it viable to run a store with the simplified url disabled? As this seems to be the only solution to my problem. Edited December 11, 2013 by Léa75 (see edit history) Link to comment Share on other sites More sharing options...
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