paultilley100 Posted August 31, 2013 Share Posted August 31, 2013 Hi All Not a complete newbie to PrestaShop as I have used it before when hosted with an ISP. However, I am installing it on our own server now and get a white screen on both the Front and Back Office. I have turned on the debug/logging, and get the following..... Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file '\\192.168.0.100\DATA\Web\Content\inkymitts.co.uk\wwwroot\prestashop/modules/favoriteproducts/views/templates/hook/favoriteproducts-header.tpl'' in \\192.168.0.100\DATA\Web\Content\inkymitts.co.uk\wwwroot\prestashop\tools\smarty\sysplugins\smarty_internal_templatebase.php:127 Stack trace: #0 \\192.168.0.100\DATA\Web\Content\inkymitts.co.uk\wwwroot\prestashop\classes\module\Module.php(1662): Smarty_Internal_TemplateBase->fetch() #1 \\192.168.0.100\DATA\Web\Content\inkymitts.co.uk\wwwroot\prestashop\modules\favoriteproducts\favoriteproducts.php(105): ModuleCore->display('\\192.168.0.100...', 'favoriteproduct...') #2 \\192.168.0.100\DATA\Web\Content\inkymitts.co.uk\wwwroot\prestashop\classes\Hook.php(457): FavoriteProducts->hookDisplayHeader(Array) #3 \\192.168.0.100\DATA\Web\Content\inkymitts.co.uk\wwwroot\prestashop\classes\controller\FrontController.php(423): HookCore::exec('displayHeader') #4 \\192.168.0.100\DATA\Web\Content\inky in \\192.168.0.100\DATA\Web\Content\inkymitts.co.uk\wwwroot\prestashop\tools\smarty\sysplugins\smarty_internal_templatebase.php on line 127 Can anyone help? Thanks In Advance. Paul Link to comment Share on other sites More sharing options...
PascalVG Posted August 31, 2013 Share Posted August 31, 2013 Not sure where it exactly comes from, but it looks like there is some confusion/mix-up between slashes and backslashes in the first file path: '\\192.168.0.100\DATA\Web\Content\inkymitts.co.uk\wwwroot\prestashop/modules/favoriteproducts/views/templates/hook/favoriteproducts-header.tpl'' Can imagine this causes problems... My 2 cents, pascal Link to comment Share on other sites More sharing options...
vekia Posted August 31, 2013 Share Posted August 31, 2013 Pascal, everything is fine there, this is how windows OS based hosts show paths :| Link to comment Share on other sites More sharing options...
paultilley100 Posted August 31, 2013 Author Share Posted August 31, 2013 (edited) Pascal, everything is fine there, this is how windows OS based hosts show paths :| You beat me to it.... Yes IIS is the server and therefore the path would show like that. However, I have just made a discovery in that if I copy the presta folder locally to the IIS host - it all works. Get the feeling that it is in fact an IIS permission issue, which I accept cannot be resolved here. If anyone has any ideas tho...... Edited August 31, 2013 by paultilley100 (see edit history) Link to comment Share on other sites More sharing options...
PascalVG Posted August 31, 2013 Share Posted August 31, 2013 Pascal, everything is fine there, this is how windows OS based hosts show paths :| Shouldn't then all the other file-paths mentioned it the first post (the ones that you see if you scroll to the right) have the same layout? The others all use '\' for the full paths... confused.... pascal Link to comment Share on other sites More sharing options...
PascalVG Posted August 31, 2013 Share Posted August 31, 2013 You beat me to it.... Yes IIS is the server and therefore the path would show like that. However, I have just made a discovery in that if I copy the presta folder locally to the IIS host - it all works. Get the feeling that it is in fact an IIS permission issue, which I accept cannot be resolved here. If anyone has any ideas tho...... I CAN imagine that it works there, because then the path is correctly formatted as /full/path/to/all/files with only forward slashes... As said, confused... Link to comment Share on other sites More sharing options...
paultilley100 Posted September 1, 2013 Author Share Posted September 1, 2013 So Im still battling with this - just dont understand it. When the files are local it all works - when the files are on a UNC path is fails. Process monitor seems to show that when the php compiler finishes, it doesnt hand over to the w3wp process when running remotely, but locally it works fine. Any PHP setting that I have missed? Desperate. Paul Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 1, 2013 Share Posted September 1, 2013 did you build on local and the ftp up to remote? if so, did you do a test run (install vanilla native prestashop of your version) and let it check your remote server configuration for comparability? Link to comment Share on other sites More sharing options...
paultilley100 Posted September 1, 2013 Author Share Posted September 1, 2013 This is running on our own IIS Server. I have made some discoveries.... when running IIS pointing to a local path, ie c:\domains\im\wwwroot\prestashop\ it all works. When pointing IIS to a network drive for access to the content ie \\fileserver\data\web\content\im\wwwroot\prestashop\ it fails. Now...... My question is now this....Does prestashop rewrite paths anywhere because I have found the following using process monitor: Local copy: Tries to create a file in... c:\domains\im\wwwroot\prestashop\modules\favoriteproducts\views\templates\hook\favoriteproducts-header.tpl AND SUCCEEDS!! Network copy seems to knacker the path, as follows: \\fileserver\data\FILESERVER\DATA\data\web\content\... notice the duplicated initial path start. Any ideas? Link to comment Share on other sites More sharing options...
PascalVG Posted September 3, 2013 Share Posted September 3, 2013 Paul, Can you try to MAP the network drive (say K:) and then use the mapped path (like K:\...)? Link to comment Share on other sites More sharing options...
paultilley100 Posted September 4, 2013 Author Share Posted September 4, 2013 Paul, Can you try to MAP the network drive (say K:) and then use the mapped path (like K:\...)? Unfortunately, this is not an option in IIS, however - I have solved the problem by running PrestaShop locally. I now have a new problem which I am starting a new thread for Paul Link to comment Share on other sites More sharing options...
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