mniyas Posted August 29, 2013 Share Posted August 29, 2013 hi guys, just upgraded my presta shop from 1.5.4 to 1.5.5.0 after successful upgrade my product images are not showing up. kindly can someone help me to resolve this please? (file attached for reference) Regards Niyaz Link to comment Share on other sites More sharing options...
bellini13 Posted August 29, 2013 Share Posted August 29, 2013 i would suggest trying to regenerate images Link to comment Share on other sites More sharing options...
vekia Posted August 29, 2013 Share Posted August 29, 2013 hello you use friendly urls? can you for test purposes turn it off ? 1 Link to comment Share on other sites More sharing options...
mniyas Posted August 30, 2013 Author Share Posted August 30, 2013 i could not even regenerate the images. i've turned off the friendly urls's off but still no luck..... Link to comment Share on other sites More sharing options...
bellini13 Posted August 30, 2013 Share Posted August 30, 2013 i could not even regenerate the images what does that mean? You don't know how to? You get an error? Link to comment Share on other sites More sharing options...
mniyas Posted August 30, 2013 Author Share Posted August 30, 2013 hi bellini, yes i get the following error. but when i upload a new picture it seems to appearing though. Original image is missing or empty Link to comment Share on other sites More sharing options...
zackv1 Posted August 30, 2013 Share Posted August 30, 2013 I have the same problem after upgrading form 1.5.4.1 to 1.5.5. I try to regenerate images with friendly url on and off but I keep on getting this error: 319 errors Original image is missing or empty (/home/zackv1/public_html/img/p/5/6/56.jpg) Original image is missing or empty (/home/zackv1/public_html/img/p/6/8/68.jpg) Original image is missing or empty (/home/zackv1/public_html/img/p/6/9/69.jpg) Original image is missing or empty (/home/zackv1/public_html/img/p/7/0/70.jpg) Link to comment Share on other sites More sharing options...
bellini13 Posted August 30, 2013 Share Posted August 30, 2013 so have you checked to confirm that the original image exists? Link to comment Share on other sites More sharing options...
mniyas Posted August 30, 2013 Author Share Posted August 30, 2013 @ bellini. yes the original images are exist when i check the server. but i think the image path has been changed once the prestashop upgraded to a new version. Link to comment Share on other sites More sharing options...
bellini13 Posted August 31, 2013 Share Posted August 31, 2013 Well, let's take one image and figure it out The script is looking for the image in the following folder. Where is the image now located if not this folder? /home/zackv1/public_html/img/p/5/6/56.jpg Link to comment Share on other sites More sharing options...
mniyas Posted August 31, 2013 Author Share Posted August 31, 2013 @ bellini. thats what we could not figured out where the image path has been changed to. default image shown up on the website with question mark. Link to comment Share on other sites More sharing options...
bellini13 Posted August 31, 2013 Share Posted August 31, 2013 yes the original images are exist when i check the server you said before that the original images exist when you check the server. If this is true, then tell us where they exist? Link to comment Share on other sites More sharing options...
mniyas Posted August 31, 2013 Author Share Posted August 31, 2013 original image location exist in the following. ...../img/p/96-197.jpg but at the moment its located as ...../img/p/1/9/6/197.jpg Link to comment Share on other sites More sharing options...
bellini13 Posted August 31, 2013 Share Posted August 31, 2013 ok, so you switched from using the legacy file system, to the new file system. Not sure if the upgrade forced this to happen, or if you changed the setting before or after the upgrade. This is the legacy location. All images are located directly within the 'p' folder. In this old system, 96=product id, 197=image id ...../img/p/96-197.jpg This is the new location, images are located in sub folders of the 'p' folder. The folder /1/9/6 is supposed to match the image id. ...../img/p/1/9/6/197.jpg So in the example you gave me, do you see the problem? The image id is 197, but the folder is /1/9/6, these need to match Link to comment Share on other sites More sharing options...
mniyas Posted August 31, 2013 Author Share Posted August 31, 2013 if thats the case, we need to edit the location accordingly for each and every product article from our large inventory system? Link to comment Share on other sites More sharing options...
bellini13 Posted August 31, 2013 Share Posted August 31, 2013 if thats the case, then yes Link to comment Share on other sites More sharing options...
polaije Posted September 3, 2013 Share Posted September 3, 2013 Hi everyone ! I have the same problem with the location of images. 1.5.5.0 is looking for img with the new system and there is no possibility to change the img location system like in 1.4. In this case, the upgrade to 1.5.5.0 is not possible and we are waiting the next upgrade with the hope that this BUG will be corrected. Jean-Marie Link to comment Share on other sites More sharing options...
preserver Posted September 3, 2013 Share Posted September 3, 2013 Would this image file location issue be the same if you had loaded a CSV with image file locations you created? I would think that even if 1.5.5 puts the thumbnail files into new locations, if you regenerated thumbnails after installing 1.5.5, prestashop would just go back and pull the original from the image file location you created, make new thumbnails, and put them wherever it liked. BUT everything would work alright? I have uploaded image files through ftp that correlate to a csv spreadsheet of inventory, so I would want to know if I would have to rename every image file location on my csv's and reupload the inventory, or if the image files would work on their own, or through regenerating thumbnails. Thank you! Link to comment Share on other sites More sharing options...
Ronaldo Perez Posted September 5, 2013 Share Posted September 5, 2013 I have the same problem after upgrading form 1.5.4.1 to 1.5.5. I try to regenerate images with friendly url on and off but I keep on getting this error: 319 errors Original image is missing or empty (/home/zackv1/public_html/img/p/5/6/56.jpg) Original image is missing or empty (/home/zackv1/public_html/img/p/6/8/68.jpg) Original image is missing or empty (/home/zackv1/public_html/img/p/6/9/69.jpg) Original image is missing or empty (/home/zackv1/public_html/img/p/7/0/70.jpg) hi guys, just upgraded my presta shop from 1.5.4 to 1.5.5.0 after successful upgrade my product images are not showing up. kindly can someone help me to resolve this please? (file attached for reference) Regards Niyaz Check this http://www.prestashop.com/forums/topic/272333-solved-how-to-dont-show-product-images-after-upgrade-to-155/ Link to comment Share on other sites More sharing options...
marow Posted September 13, 2013 Share Posted September 13, 2013 I have the same problem. Link to comment Share on other sites More sharing options...
totallighting.sk Posted November 6, 2013 Share Posted November 6, 2013 I see images in back end, but not in frontend, PS version 1.5.6... Link to comment Share on other sites More sharing options...
nikmagnus Posted March 13, 2014 Share Posted March 13, 2014 Hi there, I came across this problem upgrading to 1.5.6.2, where "original image is missing or empty" and I got hundreds of errors on regenerating thumbnails resulting in all images being replaced by a question mark. It seems to be an issue with the legacy image storing system. Previous versions allowed me to continue using the legacy system in which images were stored inside this folder: Prestashop/img/p/ as a list of images e.g.: product ID 201201-1.jpg201-1-home.jpg201-1-thickbox.jpg201-1-large.jpg etc. The new filing system is a little different, using nested folders rather than a huge number of image files in one folder.Take product ID 201 again.Would be stored in prestashop/img/p/2/0/1/ as 201-home.jpg 201-large.jpg 201-medium.jpg etc... So PS 1.5.6.2 has been shipped to default to NOT use the Legacy system, and also not offer a choice.So, even if your updated system displays images using the legacy system, as soon as you regenerate thumbnails, (and delete all existing images) it will delete the legacy images, but then not find any images in the nested folders to regenerate. In short you are f***ed. Solution.Edit line 56 of prestashop/controllers/admin/AdminImagesController.php from (or whatever it says) $this->display_move = false; to $this->display_move = true; Then, in the backend, you should go to preferences > images and at the bottom of the page, find an button to MOVE IMAGES from the Legacy system to the new system. You can look in the prestashop/img/p folder to confirm that they have been moved and renamed to a nested system. Then where it says: Use the legacy image filesystem, click on "no". Check your images display on your front end, then you should be right to regenerate your thumbnails without the images being deleted or de-linked. Link to comment Share on other sites More sharing options...
Muhammad Bilal Posted April 26, 2014 Share Posted April 26, 2014 hi, how to remove this question marks modl form my store....help me http://www.minotechsystems.com/error2.jpg Link to comment Share on other sites More sharing options...
vekia Posted April 26, 2014 Share Posted April 26, 2014 without possibility to see it live is hard to say what you have to do it's a not default template. Link to comment Share on other sites More sharing options...
Muhammad Bilal Posted April 29, 2014 Share Posted April 29, 2014 I solve it, but I see another problem ... In admin section Advance footer module when I add Or edit any item then show me Full Website and I not do any work... Help me in this case I disable the Advance Footer Module. help me http://needspak.org/error.jpg Link to comment Share on other sites More sharing options...
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