voucher input box not showing but vouchers are active

Fadyselim · May 17, 2013

hi all,

I have followed the steps to create a voucher but somehow there is no box that displays an input for the voucher codes... i have modified the default theme but i never touched anything that had to do with the payment systems or ordering so it's not like i altered anything like that but i am literally out of ideas I do not know why that input box is not showing up whilst i have 2 active vouchers!

prestashop version is 1.5.3.1

screen of the active vouchers is attached and website is www.monisdierenwebshop.nl

it is a dutch only website meaning no english is supported on it... but it is default theme so... (only slightly modified css...)

any help would be greatly appreciated since my vouchers now are not working...

Edited May 17, 2013 by Fadyselim (see edit history)

vekia · May 17, 2013

hello

check the ps_configuration, look for:

PS_CART_RULE_FEATURE_ACTIVE

what is the value of this configuration option?

it must be "1"

Fadyselim · May 17, 2013

i have just checked in the database and it was already set at 1 as you can see below (copied the whole rule) so that is not the problem

146 NULL NULL PS_CART_RULE_FEATURE_ACTIVE 1 2013-03-14 20:47:31 2013-04-19 02:17:14

vekia · May 17, 2013

I checked your website, you use non default template, maybe it is a theme issue?

Fadyselim · May 17, 2013

well in the core it is the default template with most modifications css wise (and just a few being in the template files but not the order payment files)

If it would be a template issue, then i have no idea how that could have gone bad :/

I have attached my order-payment.tpl file of the theme,

thank you for the help, I really appreciate it and if you need more info then please just ask

{*
* 2007-2012 PrestaShop
*
* NOTICE OF LICENSE
*
* This source file is subject to the Academic Free License (AFL 3.0)
* that is bundled with this package in the file LICENSE.txt.
* It is also available through the world-wide-web at this URL:
* http://opensource.org/licenses/afl-3.0.php
* If you did not receive a copy of the license and are unable to
* obtain it through the world-wide-web, please send an email
* to [email protected] so we can send you a copy immediately.
*
* DISCLAIMER
*
* Do not edit or add to this file if you wish to upgrade PrestaShop to newer
* versions in the future. If you wish to customize PrestaShop for your
* needs please refer to http://www.prestashop.com for more information.
*
*  @author PrestaShop SA <[email protected]>
*  @copyright  2007-2012 PrestaShop SA
*  @version  Release: $Revision: 6594 $
*  @license	http://opensource.org/licenses/afl-3.0.php  Academic Free License (AFL 3.0)
*  International Registered Trademark & Property of PrestaShop SA
*}
{if !$opc}
<script type="text/javascript">
// <![CDATA[
var currencySign = '{$currencySign|html_entity_decode:2:"UTF-8"}';
var currencyRate = '{$currencyRate|floatval}';
var currencyFormat = '{$currencyFormat|intval}';
var currencyBlank = '{$currencyBlank|intval}';
var txtProduct = "{l s='product'}";
var txtProducts = "{l s='products'}";
// ]]>
</script>
{capture name=path}{l s='Your payment method'}{/capture}
{include file="$tpl_dir./breadcrumb.tpl"}
{/if}
{if !$opc}<h1>{l s='Choose your payment method'}</h1>{else}<h2><span>2</span> {l s='Choose your payment method'}</h2>{/if}
{if !$opc}
{assign var='current_step' value='payment'}
{include file="$tpl_dir./order-steps.tpl"}
{include file="$tpl_dir./errors.tpl"}
{else}
<div id="opc_payment_methods" class="opc-main-block">
 <div id="opc_payment_methods-overlay" class="opc-overlay" style="display: none;"></div>
{/if}
<div class="paiement_block">
<div id="HOOK_TOP_PAYMENT">{$HOOK_TOP_PAYMENT}</div>
{if $HOOK_PAYMENT}
{if !$opc}
<div id="order-detail-content" class="table_block">
<table id="cart_summary" class="std">
 <thead>
  <tr>
<th class="cart_product first_item">{l s='Product'}</th>
<th class="cart_description item">{l s='Description'}</th>
<th class="cart_availability item">{l s='Avail.'}</th>
<th class="cart_unit item">{l s='Unit price'}</th>
<th class="cart_quantity item">{l s='Qty'}</th>
<th class="cart_total last_item">{l s='Total'}</th>
  </tr>
 </thead>
 <tfoot>
  {if $use_taxes}
{if $priceDisplay}
 <tr class="cart_total_price">
  <td colspan="5">{if $display_tax_label}{l s='Total products (tax excl.):'}{else}{l s='Total products:'}{/if}</td>
  <td class="price" id="total_product">{displayPrice price=$total_products}</td>
 </tr>
{else}
 <tr class="cart_total_price">
  <td colspan="5">{if $display_tax_label}{l s='Total products (tax incl.):'}{else}{l s='Total products:'}{/if}</td>
  <td class="price" id="total_product">{displayPrice price=$total_products_wt}</td>
 </tr>
{/if}
  {else}
<tr class="cart_total_price">
 <td colspan="5">{l s='Total products:'}</td>
 <td class="price" id="total_product">{displayPrice price=$total_products}</td>
</tr>
  {/if}
  <tr class="cart_total_voucher" {if $total_discounts == 0}style="display: none;"{/if}>
<td colspan="5">
{if $use_taxes}
 {if $priceDisplay}
  {if $display_tax_label}{l s='Total vouchers (tax excl.):'}{else}{l s='Total vouchers:'}{/if}
 {else}
  {if $display_tax_label}{l s='Total vouchers (tax incl.):'}{else}{l s='Total vouchers:'}{/if}
 {/if}
{else}
 {l s='Total vouchers:'}
{/if}
</td>
<td class="price-discount price" id="total_discount">
{if $use_taxes}
 {if $priceDisplay}
  {displayPrice price=$total_discounts_tax_exc}
 {else}
  {displayPrice price=$total_discounts}
 {/if}
{else}
 {displayPrice price=$total_discounts_tax_exc}
{/if}
</td>
  </tr>
  <tr class="cart_total_voucher" {if $total_wrapping == 0}style="display: none;"{/if}>
<td colspan="5">
{if $use_taxes}
 {if $priceDisplay}
  {if $display_tax_label}{l s='Total gift-wrapping (tax excl.):'}{else}{l s='Total gift-wrapping:'}{/if}
 {else}
  {if $display_tax_label}{l s='Total gift-wrapping (tax incl.):'}{else}{l s='Total gift-wrapping:'}{/if}
 {/if}
{else}
 {l s='Total gift-wrapping:'}
{/if}
</td>
<td class="price-discount price" id="total_wrapping">
{if $use_taxes}
 {if $priceDisplay}
  {displayPrice price=$total_wrapping_tax_exc}
 {else}
  {displayPrice price=$total_wrapping}
 {/if}
{else}
 {displayPrice price=$total_wrapping_tax_exc}
{/if}
</td>
  </tr>
  {if $total_shipping_tax_exc <= 0 && !isset($virtualCart)}
<tr class="cart_total_delivery">
 <td colspan="5">{l s='Shipping:'}</td>
 <td class="price" id="total_shipping">{l s='Free Shipping!'}</td>
</tr>
  {else}
{if $use_taxes}
 {if $priceDisplay}
  <tr class="cart_total_delivery" {if $shippingCost <= 0} style="display:none;"{/if}>
   <td colspan="5">{if $display_tax_label}{l s='Total shipping (tax excl.):'}{else}{l s='Total shipping:'}{/if}</td>
   <td class="price" id="total_shipping">{displayPrice price=$shippingCostTaxExc}</td>
  </tr>
 {else}
  <tr class="cart_total_delivery"{if $shippingCost <= 0} style="display:none;"{/if}>
   <td colspan="5">{if $display_tax_label}{l s='Total shipping (tax incl.):'}{else}{l s='Total shipping:'}{/if}</td>
   <td class="price" id="total_shipping" >{displayPrice price=$shippingCost}</td>
  </tr>
 {/if}
{else}
 <tr class="cart_total_delivery"{if $shippingCost <= 0} style="display:none;"{/if}>
  <td colspan="5">{l s='Total shipping:'}</td>
  <td class="price" id="total_shipping" >{displayPrice price=$shippingCostTaxExc}</td>
 </tr>
{/if}
  {/if}
  {if $use_taxes}
  <tr class="cart_total_price">
<td colspan="5" id="cart_voucher" class="cart_voucher">
{if $voucherAllowed}
 {if isset($errors_discount) && $errors_discount}
  <ul class="error">
  {foreach from=$errors_discount key=k item=error}
   <li>{$error|escape:'htmlall':'UTF-8'}</li>
  {/foreach}
  </ul>
 {/if}
{/if}
</td>
<td colspan="2" class="price total_price_container" id="total_price_container">
 <p>{l s='Total:'}</p>
 <span>{displayPrice price=$total_price}</span>
</td>
  </tr>
  {else}
  <tr class="cart_total_price">
<td colspan="5" id="cart_voucher" class="cart_voucher">
{if $voucherAllowed}
<div id="cart_voucher" class="table_block">
 {if isset($errors_discount) && $errors_discount}
  <ul class="error">
  {foreach from=$errors_discount key=k item=error}
   <li>{$error|escape:'htmlall':'UTF-8'}</li>
  {/foreach}
  </ul>
 {/if}
 {if $voucherAllowed}
 <form action="{if $opc}{$link->getPageLink('order-opc', true)}{else}{$link->getPageLink('order', true)}{/if}" method="post" id="voucher">
  <fieldset>
   <h4><label for="discount_name">{l s='Vouchers'}</label></h4>
   <p>
	<input type="text" id="discount_name" name="discount_name" value="{if isset($discount_name) && $discount_name}{$discount_name}{/if}" />
   </p>
   <p class="submit"><input type="text" name="submitDiscount" /><input type="submit" name="submitAddDiscount" value="{l s='ok'}" class="button" /></p>
  {if $displayVouchers}
   <h4 class="title_offers">{l s='Take advantage of our offers:'}</h4>
   <div id="display_cart_vouchers">
   {foreach from=$displayVouchers item=voucher}
	<span onclick="$('#discount_name').val('{$voucher.name}');return false;" class="voucher_name">{$voucher.name}</span> - {$voucher.description} <br />
   {/foreach}
   </div>
  {/if}
  </fieldset>
 </form>
 {/if}
</div>
{/if}
</td>
<td colspan="2" class="price total_price_container" id="total_price_container">
 <p>{l s='Total:'}</p>
 <span id="total_price">{displayPrice price=$total_price_without_tax}</span>
</td>
  </tr>
  {/if}
 </tfoot>
 <tbody>
 {foreach from=$products item=product name=productLoop}
  {assign var='productId' value=$product.id_product}
  {assign var='productAttributeId' value=$product.id_product_attribute}
  {assign var='quantityDisplayed' value=0}
  {assign var='cannotModify' value=1}
  {assign var='odd' value=$product@iteration%2}
  {assign var='noDeleteButton' value=1}
  {* Display the product line *}
  {include file="$tpl_dir./shopping-cart-product-line.tpl"}
  {* Then the customized datas ones*}
  {if isset($customizedDatas.$productId.$productAttributeId)}
{foreach from=$customizedDatas.$productId.$productAttributeId[$product.id_address_delivery] key='id_customization' item='customization'}
 <tr id="product_{$product.id_product}_{$product.id_product_attribute}_{$id_customization}" class="alternate_item cart_item">
  <td colspan="4">
   {foreach from=$customization.datas key='type' item='datas'}
	{if $type == $CUSTOMIZE_FILE}
	 <div class="customizationUploaded">
	  <ul class="customizationUploaded">
	   {foreach from=$datas item='picture'}
		<li>
		 <img src="{$pic_dir}{$picture.value}_small" alt="" class="customizationUploaded" />
		</li>
	   {/foreach}
	  </ul>
	 </div>
	{elseif $type == $CUSTOMIZE_TEXTFIELD}
	 <ul class="typedText">
	  {foreach from=$datas item='textField' name='typedText'}
	   <li>
		{if $textField.name}
		 {l s='%s:' sprintf=$textField.name}
		{else}
		 {l s='Text #%s:' sprintf=$smarty.foreach.typedText.index+1}
		{/if}
		{$textField.value}
	   </li>
	  {/foreach}
	 </ul>
	{/if}
   {/foreach}
  </td>
  <td class="cart_quantity">
   {if isset($cannotModify) AND $cannotModify == 1}
	<span style="float:left">{if $quantityDisplayed == 0 AND isset($customizedDatas.$productId.$productAttributeId)}{$customizedDatas.$productId.$productAttributeId|@count}{else}{$product.cart_quantity-$quantityDisplayed}{/if}</span>
   {else}
	<div style="float:right">
	 <a rel="nofollow" class="cart_quantity_delete" id="{$product.id_product}_{$product.id_product_attribute}_{$id_customization}" href="{$link->getPageLink('cart', true, NULL, "delete&id_product={$product.id_product|intval}&ipa={$product.id_product_attribute|intval}&id_customization={$id_customization}&token={$token_cart}")}"><img src="{$img_dir}icon/delete.gif" alt="{l s='Delete'}" title="{l s='Delete this customization'}" width="11" height="13" class="icon" /></a>
	</div>
	<div id="cart_quantity_button" style="float:left">
	<a rel="nofollow" class="cart_quantity_up" id="cart_quantity_up_{$product.id_product}_{$product.id_product_attribute}_{$id_customization}" href="{$link->getPageLink('cart', true, NULL, "add&id_product={$product.id_product|intval}&ipa={$product.id_product_attribute|intval}&id_customization={$id_customization}&token={$token_cart}")}" title="{l s='Add'}"><img src="{$img_dir}icon/quantity_up.gif" alt="{l s='Add'}" width="14" height="9" /></a><br />
	{if $product.minimal_quantity < ($customization.quantity -$quantityDisplayed) OR $product.minimal_quantity <= 1}
	<a rel="nofollow" class="cart_quantity_down" id="cart_quantity_down_{$product.id_product}_{$product.id_product_attribute}_{$id_customization}" href="{$link->getPageLink('cart', true, NULL, "add&id_product={$product.id_product|intval}&ipa={$product.id_product_attribute|intval}&id_customization={$id_customization}&op=down&token={$token_cart}")}" title="{l s='Subtract'}">
	 <img src="{$img_dir}icon/quantity_down.gif" alt="{l s='Subtract'}" width="14" height="9" />
	</a>
	{else}
	<a class="cart_quantity_down" style="opacity: 0.3;" id="cart_quantity_down_{$product.id_product}_{$product.id_product_attribute}_{$id_customization}" href="#" title="{l s='Subtract'}">
	 <img src="{$img_dir}icon/quantity_down.gif" alt="{l s='Subtract'}" width="14" height="9" />
	</a>
	{/if}
	</div>
	<input type="hidden" value="{$customization.quantity}" name="quantity_{$product.id_product}_{$product.id_product_attribute}_{$id_customization}_hidden"/>
	<input size="2" type="text" value="{$customization.quantity}" class="cart_quantity_input" name="quantity_{$product.id_product}_{$product.id_product_attribute}_{$id_customization}"/>
   {/if}
  </td>
  <td class="cart_total"></td>
 </tr>
 {assign var='quantityDisplayed' value=$quantityDisplayed+$customization.quantity}
{/foreach}
{* If it exists also some uncustomized products *}
{if $product.quantity-$quantityDisplayed > 0}{include file="$tpl_dir./shopping-cart-product-line.tpl"}{/if}
  {/if}
 {/foreach}
 {assign var='last_was_odd' value=$product@iteration%2}
 {foreach $gift_products as $product}
  {assign var='productId' value=$product.id_product}
  {assign var='productAttributeId' value=$product.id_product_attribute}
  {assign var='quantityDisplayed' value=0}
  {assign var='odd' value=($product@iteration+$last_was_odd)%2}
  {assign var='ignoreProductLast' value=isset($customizedDatas.$productId.$productAttributeId)}
  {assign var='cannotModify' value=1}
  {* Display the gift product line *}
  {include file="./shopping-cart-product-line.tpl" productLast=$product@last productFirst=$product@first}
 {/foreach}
 </tbody>
{if count($discounts)}
 <tbody>
 {foreach from=$discounts item=discount name=discountLoop}
  <tr class="cart_discount {if $smarty.foreach.discountLoop.last}last_item{elseif $smarty.foreach.discountLoop.first}first_item{else}item{/if}" id="cart_discount_{$discount.id_discount}">
<td class="cart_discount_name" colspan="2">{$discount.name}</td>
<td class="cart_discount_description" colspan="3">{$discount.description}</td>
<td class="cart_discount_price">
 <span class="price-discount">
  {if $discount.value_real > 0}
   {if !$priceDisplay}
	{displayPrice price=$discount.value_real*-1}
   {else}
	{displayPrice price=$discount.value_tax_exc*-1}
   {/if}
  {/if}
 </span>
</td>
  </tr>
 {/foreach}
 </tbody>
{/if}
</table>
</div>
{/if}
{if $opc}<div id="opc_payment_methods-content">{/if}
 <div id="HOOK_PAYMENT">{$HOOK_PAYMENT}</div>
{if $opc}</div>{/if}
{else}
<p class="warning">{l s='No payment modules have been installed.'}</p>
{/if}
{if !$opc}
<p class="cart_navigation"><a href="{$link->getPageLink('order', true, NULL, "step=2")}" title="{l s='Previous'}" class="button">« {l s='Previous'}</a></p>
{else}
</div>
{/if}
</div>

outsider.itc · October 1, 2014

hi all,

me too was having this strange bug, sometimes it appears also in different installs and config of the same source,

BUT

the issue shuld be given by a sh* JS conflict of some module installed (maybe paypal?? maybe FB login?? i had the bug on a production environment so couldn't test)

FIX

in your themes/yourtheme/shopping-cart.tpl at lines 106,133,170

change - id="cart_voucher" -

with - id="other_id" -

Then voucher form will display again , css layout doesn't change and i don't actually know if there are other consequences of this changement.

vekia · October 1, 2014

hi all,

me too was having this strange bug, sometimes it appears also in different installs and config of the same source,

BUT

the issue shuld be given by a sh* JS conflict of some module installed (maybe paypal?? maybe FB login?? i had the bug on a production environment so couldn't test)

FIX

in your themes/yourtheme/shopping-cart.tpl at lines 106,133,170

change - id="cart_voucher" -

with - id="other_id" -

Then voucher form will display again , css layout doesn't change and i don't actually know if there are other consequences of this changement.

for what ps version is your fix?

outsider.itc · October 1, 2014

for what ps version is your fix?

1.6

wzshop · October 6, 2014

thank you for the fix!

October 26, 2014

thanks for the fix, got the same problem on 1.6.0.6

this is due to paypal module, i've just installed that one before vouchers disappearance

look around line 50 in the paypal.js

		/* 1.5 One page checkout*/
		var qty = $('.qty-field.cart_quantity_input').val();
		$('.qty-field.cart_quantity_input').after(qty);
		$('.qty-field.cart_quantity_input, .cart_total_bar, .cart_quantity_delete, #cart_voucher *').remove();

Edited October 26, 2014 by Kaylabs (see edit history)

moraira · November 14, 2015

hello

check the ps_configuration, look for:

PS_CART_RULE_FEATURE_ACTIVE

what is the value of this configuration option?

it must be "1"

Vekia like a boss mate, 48 hours looking the posible solution to "voucher input box not showing" and it was this stupid thing. we use PS 1.6.1.1

Vekia eres el puto amo tio, 48 horas buscando la solucion a "no aparece el cuadro de introduccion de cupones" y era esta tonteria, usamos PS 1.6.1.1

great

Goosenebs · February 13, 2016

Hi all

My vouchers seem to work on the mobile version of my site but not the desktop version of the site. Maybe it's a simple fix. My site is SimonJohnDesigns.com

Thanks

AlexFL · May 25, 2017

Check the post above for the PayPal module, I just delete #cart_voucher and now it works.

Prestashop 1.6.6

oshoot · March 19, 2018

On 10/26/2014 at 11:30 AM, Guest Kaylabs said:
what part needs to be fixed?

Mine shows

.cart_quantity_delete, #cart_voucher *').remove();
		/* 1.5 One page checkout*/
		var qty = $('.qty-field.cart_quantity_input').val();
		$('.qty-field.cart_quantity_input').after(qty);
		$('.qty-field.cart_quantity_input, .cart_total_bar, .cart_quantity_delete, #cart_voucher *').remove();

jordifs · June 12, 2018

On 26/10/2014 at 4:30 PM, Guest Kaylabs said:
thanks for the fix, got the same problem on 1.6.0.6

this is due to paypal module, i've just installed that one before vouchers disappearance

look around line 50 in the paypal.js
		/* 1.5 One page checkout*/
		var qty = $('.qty-field.cart_quantity_input').val();
		$('.qty-field.cart_quantity_input').after(qty);
		$('.qty-field.cart_quantity_input, .cart_total_bar, .cart_quantity_delete, #cart_voucher *').remove();

Thanks for the clue. That code is within a condition (if-then) that I removed completely to solve this problem. It seems to be linked to paypal feature express checkout (one page checkout). That feature skips one step in buy order checkout and pre-select the payment option to move forward. If you do not use that feature, then this code "should not be active". If you do not need that feature, then you can remove it, as it should do no harm.

In that same javascript file I also removed the next if-then clause (because it was linked to another error of mine). Somehow having the feature disabled, for some customers is enabled and seriously disrupts prestashop handling the process order checkout (invalid page redirect, payment options shown incorrectly, checkbox legal terms fails, difficult to reproduce though).

	{if isset($paypal_confirmation)}
	{literal}
		
		$('#container_express_checkout').hide();
		if(jquery_version[0] >= 1 && jquery_version[1] >= 7)
		{
			$('body').on('click',"#cgv", function () {
				if ($('#cgv:checked').length != 0)
					$(location).attr('href', '{/literal}{$paypal_confirmation}{literal}');
			});
		}
		else {
			$('#cgv').live('click', function () {
				if ($('#cgv:checked').length != 0)
					$(location).attr('href', '{/literal}{$paypal_confirmation}{literal}');
			});

			/* old jQuery compatibility */
			$('#cgv').click(function () {
				if ($('#cgv:checked').length != 0)
					$(location).attr('href', '{/literal}{$paypal_confirmation}{literal}');
			});
		}

	{/literal}
	{else if isset($paypal_order_opc)}

	{literal}


		var jquery_version = $.fn.jquery.split('.');
		if(jquery_version[0]>=1 && jquery_version[1] >= 7)
		{
			$('body').on('click','#cgv', function() {
				if ($('#cgv:checked').length != 0)
					checkOrder();
			});
		}
		else
		{
			$('#cgv').live('click', function() {
				if ($('#cgv:checked').length != 0)
					checkOrder();
			});

			/* old jQuery compatibility */
			$('#cgv').click(function() {
				if ($('#cgv:checked').length != 0)
					checkOrder();
			});
		}

	{/literal}

	{/if}

Edited June 12, 2018 by jordifs (see edit history)

voucher input box not showing but vouchers are active

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