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[Problem] When update an existing address, all fields become empty, see attachment (v1.5.3.1)


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Hello all,

 

I am using v1.5.3.1 with theme "v2.4-elation-liquid"

 

When I clicked "Update" button for an existing address.

All fields becomes empty. The original data disappear.

Therefore, customers can not change their address easily.

 

I have captured a picture to show this problem.

Please see the attachment.

 

Really need help.

Thank you so much. :)

 

 

addressempty.jpg

Edited by SuperDuper (see edit history)
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Same issue. When trying to update the address, all fields are blank. You have to fill out the address and then when you hit the save button...it doesn't actually update the existing one. It treats it as a new address.

 

You will get the error message: The alias "My address" is already used, please chose another one.

 

So I end up having to create a new address and delete the old one. Which isn't normal. Did anyone resolve this?

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  • 1 month later...
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Hi all,

 

We were not able to recreate the bug on the latest version (1.5.4.1) with the default template. Could this be linked to 1.5.3.1? Are you all on this version?

 

If so, I strongly suggest that you update to 1.5.4.1 and test again. If it should still not work, then I advise you contact the support team.

 

Let us know how the testing goes on 1.5.4.1.

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  • 4 weeks later...

When I print_r in the controller the $this->_address var, it outputs all the correct content. However, if I print_r the $address var in the tpl it outputs "1".

 

Any solution?

 

EDIT: Using SMARTY_DEBUG says that the value of $address is NULL.

Edited by adiaz (see edit history)
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Hi,

 

I've just found the problem. It was a module that was overriding the $address tpl var.

SuperDuper, Arkadia, igis, if you give more information about your single problem, I could try to help you out.

 

Regards.

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  • 4 weeks later...

Hi,

 

I've just found the problem. It was a module that was overriding the $address tpl var.

SuperDuper, Arkadia, igis, if you give more information about your single problem, I could try to help you out.

 

Regards.

 

Hello adiaz,

 

I still have this problem.

Are there any solutions to fix it?

 

Thanks!

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Hi,

 

Adiaz's hint help me to find out the problem. In my case a contact information on footer module was overriding the $address var.

 

Just search in your module dir where is used the $address var. 

 

Hi fjesteban,

 

Then which module you found which is using $address var?

Please advise, thank you so much.

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