justinl Posted October 21, 2011 Share Posted October 21, 2011 Has anyone else been experiencing this? It seems to be in the evenings PST (-8GMT) that Prestashop.com goes down for 30 minutes or so. Is anyone else experiencing this outage? I just wanted to say something because this was the 3rd night in a row. Cheers, Justin Link to comment Share on other sites More sharing options...
Wingz Posted October 21, 2011 Share Posted October 21, 2011 Yes, same here. The outages have been quite frequent over the last several weeks - or they just happen to coincide with when I want to access something Link to comment Share on other sites More sharing options...
Luca S. Posted November 3, 2011 Share Posted November 3, 2011 In the last days, our prestashop store goes down for about 1 hour at 04.30 AM (Italy Time) like prestashop.com website, is unavailable too, why? Link to comment Share on other sites More sharing options...
Luca S. Posted November 3, 2011 Share Posted November 3, 2011 I checked into BO settings, our store do not check for updates... i guess was this the cause.. :-( Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 3, 2011 Share Posted November 3, 2011 Hi everybody, We are actively investigating the cause of this, and I will be sure to let you know as soon as I have more information for you. -Mike Link to comment Share on other sites More sharing options...
Fabien Serny Posted November 3, 2011 Share Posted November 3, 2011 Hi, could you tell us what version of PS do you have ? Best regards, Link to comment Share on other sites More sharing options...
Luca S. Posted November 3, 2011 Share Posted November 3, 2011 Im using 1.4.2.5, i hope this night will not be present more downtime, out store goes unavailable as soon as prestashop.com become unavailable. Link to comment Share on other sites More sharing options...
Fabien Serny Posted November 3, 2011 Share Posted November 3, 2011 We are working on us. There is known issue in 1.4.2.5 (we fixed it in the last 1.4.5.1 version, but you should not have your front office impacted, only some parts of your back office). We are currently working on it. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 4, 2011 Share Posted November 4, 2011 Hi everybody, Thank you for your help in providing us with extra information. We have made some changes to our site that will prevent this downtime that has been affecting your shops, and will continue to monitor it closely to ensure that this will no longer be an issue for you. Happy Friday! -Mike Link to comment Share on other sites More sharing options...
MrBaseball34 Posted November 4, 2011 Share Posted November 4, 2011 Mike, why would your site being down affect other people's stores? You should give option to turn off polling of your site for updates, etc. so it won't do that to the other stores. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 4, 2011 Share Posted November 4, 2011 Hi MrBaseball, Unfortunately I don't have any additional information for you on this other than the fact that our developers are aware of this and are actively working on a solution. As soon as I know anything else though, I'll be sure to let you know! -Mike Link to comment Share on other sites More sharing options...
MrBaseball34 Posted November 4, 2011 Share Posted November 4, 2011 We had one problem with our website where we had several links to a test site that had been taken down. It caused high latency problems until I found that the reason was the bad links. It really depends on the server and the timeout values. If the server has a high timeout value, it could wait for a long time to "return" so it could look like the site is down. Link to comment Share on other sites More sharing options...
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