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Mike Kranzler

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Everything posted by Mike Kranzler

  1. Unfortunately, that website is in no way affiliated with PrestaShop, so there's not much advice I can give you. I would recommend that you contact the developer of this module directly for additional assistance. -Mike
  2. Hi Ignyte, Can you please post a screenshot of your settings in the Back Office under Preferences > Performance? -Mike
  3. I've actually never heard of this module. Can you please provide a link to where you downloaded it? -Mike
  4. Honestly, I would suggest that you consider switching hosting providers. BlueHost is a great option if you're set on using a simplescript because not only is their entire team very well-versed on PrestaShop, but we were actually involved in developing the simplescript, which ensures a higher level of compatibility and functionality. -Mike
  5. Unfortunately, I'm not familiar enough with JustHost's simplescript to provide advice on this because it actually isn't something our team has much input on. -Mike
  6. Did you reinstall it using a fresh copy of all PrestaShop files that you just downloaded, or the same files downloaded previously? -Mike
  7. What module did you install that led to this error? -Mike
  8. Yes, as long as everything is backed up properly, you should be fine. -Mike
  9. The products and their data are all stored in your database, which you can find through your hosting provider's cPanel. As for your theme, it should be listed in the /themes folder of your site. I hope this helps. -Mike
  10. For that, you may want to look into this module developed by a member of the PrestaShop community. I hope this helps. -Mike
  11. In that case, I would recommend that you contact your hosting provider, as they should be able to walk you through the process. -Mike
  12. As long as you're sure to completely back up your database and double-check all the data first, that should be fine. -Mike
  13. Well I'm glad you were able to resolve this, and especially glad that you've made a habit of backing up your site! This is very important to do regularly for this exact reason. Happy selling! -Mike
  14. Hi drpython, Are you talking about the captcha to register here on our forums? -Mike
  15. Hi Lee, This can vary from theme to theme, so you may want to contact the developer of this theme directly. However, in the new default theme, that module is called Top Horizontal Menu. I hope this helps. -Mike
  16. Hi kelotz, This appears to be working fine on my end. Can you please try clearing your browser's cache, and then reload the page and let us know if the issue persists? -Mike
  17. Hi Blint, This should already be the default behavior of PrestaShop. Are you using a custom theme? -Mike
  18. Hi PBraz, You will want to check with the individual developer of that theme, as that is completely up to them. -Mike
  19. Hi alan, Honestly, I would personally recommend that you switch to a hosting provider better suited to PrestaShop, such as BlueHost. -Mike
  20. Hi connectweb, Please read through that entire thread. There is already an answer to that issue on there. -Mike
  21. Did they check the various payment options on their personal PayPal account yet? Like I mentioned above, this error has to do with an invalid payment method on their account, even if they aren't using it for this specific purchase. -Mike
  22. Hi edd, It appears that you have deleted some files, as the code for your homepage is completely blank. -Mike
  23. Hi abner, This is often a memory_limit issue with your server. Please call your hosting provider and ask them to increase your memory_limit value, and that should hopefully resolve this for you! -Mike
  24. Hi Steve, Go ahead and give this suggestion a try and let us know if that works for you! -Mike
  25. Can you please post a screenshot where we can see this in that folder? If you have done so, you shouldn't be having this error and it may require additional investigation into the cause of the error. -Mike
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