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validation page internal error prestashop


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Posted (edited)

After I click on purchase it loads for a long time then I get error:

Quote

 

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

 

In my http error log from /usr/local/apache/domlogs/redcat.si.error.log I get: 

Quote

[Sun Oct 03 22:27:14.563595 2021] [core:error] [pid 2594:tid 140267508193024] [client 188.230.236.213:17986] Script timed out before returning headers: index.php, referer: http://redcat.si/si/naročilo

I use Prestashop 1.7.7.5 and I have already modified php.ini for limits..

The purchase is acutally visible in the back office of the website but there is no finish page after the purchase only internal error. Can someone help me with this? Thank you!

Edited by Shaban (see edit history)

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this is in the back office, you should check what it shows on the order validation page in front office, after one submits an order as you said there is your issue.

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It seems like one of your modules (orders related) is not behaving properly.
I suggest you either:

- disable a module at a time and check ordering until you find the culprit or

- increase the max_execution_time directive (to let's say 600) in your server. 

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Hi 👋

I was searching fo an answer on this too.

My website is behaving correctly everywhere except even my "view cart" but the moment i click on Order an Error 500 Internal Server appears...

   - I checked evrywhere if it was not my module of payment that was not updated (Verifone) it was not and i updated it. Still the same problem.

   - Also checked on the .htaccess docs to see if they were the problem but no.

   - Time wise no problem either.

   - I am now checking if it is not the autorisation/importance (of the file(s)) number 705,777 etc...

I really don't know where to search anymore xD

Don't know if this can help in any way but please help us ?

Arthur

 

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20 minutes ago, ArthurA said:

Hi 👋

I was searching fo an answer on this too.

My website is behaving correctly everywhere except even my "view cart" but the moment i click on Order an Error 500 Internal Server appears...

   - I checked evrywhere if it was not my module of payment that was not updated (Verifone) it was not and i updated it. Still the same problem.

   - Also checked on the .htaccess docs to see if they were the problem but no.

   - Time wise no problem either.

   - I am now checking if it is not the autorisation/importance (of the file(s)) number 705,777 etc...

I really don't know where to search anymore xD

Don't know if this can help in any way but please help us ?

Arthur

 

Clean you cache, and delete browser cache also, the site working correctly.

Regards,

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15 hours ago, Shaban said:

I ordered some hosting and installed prestashop there and it works ok. So problem is in my server but where? :D

Just pass memory_limit to 1G, max_input_time and max_execution_time  to 18000

Regards,

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