Shaban Posted October 3, 2021 Share Posted October 3, 2021 (edited) After I click on purchase it loads for a long time then I get error: Quote Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. In my http error log from /usr/local/apache/domlogs/redcat.si.error.log I get: Quote [Sun Oct 03 22:27:14.563595 2021] [core:error] [pid 2594:tid 140267508193024] [client 188.230.236.213:17986] Script timed out before returning headers: index.php, referer: http://redcat.si/si/naročilo I use Prestashop 1.7.7.5 and I have already modified php.ini for limits.. The purchase is acutally visible in the back office of the website but there is no finish page after the purchase only internal error. Can someone help me with this? Thank you! Edited October 3, 2021 by Shaban (see edit history) Link to comment Share on other sites More sharing options...
Rhobur Posted October 4, 2021 Share Posted October 4, 2021 You might want to turn Debug On in Advanced Preferences->Performance for more informative error message on the order validation page. 1 Link to comment Share on other sites More sharing options...
Shaban Posted October 4, 2021 Author Share Posted October 4, 2021 Hey, Debug mode is on but I still get Internal Server Error. this is what i see in debug mode: Link to comment Share on other sites More sharing options...
Rhobur Posted October 4, 2021 Share Posted October 4, 2021 this is in the back office, you should check what it shows on the order validation page in front office, after one submits an order as you said there is your issue. Link to comment Share on other sites More sharing options...
Shaban Posted October 4, 2021 Author Share Posted October 4, 2021 (edited) Yes like i say there is just internal error message on validiation page: Edited October 4, 2021 by Shaban (see edit history) Link to comment Share on other sites More sharing options...
Rhobur Posted October 4, 2021 Share Posted October 4, 2021 this is with the Debug set to On? Link to comment Share on other sites More sharing options...
Shaban Posted October 4, 2021 Author Share Posted October 4, 2021 1 hour ago, Rhobur said: this is with the Debug set to On? yes Link to comment Share on other sites More sharing options...
Rhobur Posted October 5, 2021 Share Posted October 5, 2021 It seems like one of your modules (orders related) is not behaving properly. I suggest you either: - disable a module at a time and check ordering until you find the culprit or - increase the max_execution_time directive (to let's say 600) in your server. Link to comment Share on other sites More sharing options...
ArthurA Posted October 5, 2021 Share Posted October 5, 2021 Hi 👋 I was searching fo an answer on this too. My website is behaving correctly everywhere except even my "view cart" but the moment i click on Order an Error 500 Internal Server appears... - I checked evrywhere if it was not my module of payment that was not updated (Verifone) it was not and i updated it. Still the same problem. - Also checked on the .htaccess docs to see if they were the problem but no. - Time wise no problem either. - I am now checking if it is not the autorisation/importance (of the file(s)) number 705,777 etc... I really don't know where to search anymore xD Don't know if this can help in any way but please help us ? Arthur Link to comment Share on other sites More sharing options...
follettostore Posted October 5, 2021 Share Posted October 5, 2021 20 minutes ago, ArthurA said: Hi 👋 I was searching fo an answer on this too. My website is behaving correctly everywhere except even my "view cart" but the moment i click on Order an Error 500 Internal Server appears... - I checked evrywhere if it was not my module of payment that was not updated (Verifone) it was not and i updated it. Still the same problem. - Also checked on the .htaccess docs to see if they were the problem but no. - Time wise no problem either. - I am now checking if it is not the autorisation/importance (of the file(s)) number 705,777 etc... I really don't know where to search anymore xD Don't know if this can help in any way but please help us ? Arthur Clean you cache, and delete browser cache also, the site working correctly. Regards, Link to comment Share on other sites More sharing options...
Shaban Posted October 5, 2021 Author Share Posted October 5, 2021 I ordered some hosting and installed prestashop there and it works ok. So problem is in my server but where? Link to comment Share on other sites More sharing options...
follettostore Posted October 6, 2021 Share Posted October 6, 2021 15 hours ago, Shaban said: I ordered some hosting and installed prestashop there and it works ok. So problem is in my server but where? Just pass memory_limit to 1G, max_input_time and max_execution_time to 18000 Regards, 1 Link to comment Share on other sites More sharing options...
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