lucamax Posted October 1, 2012 Share Posted October 1, 2012 (edited) My shop was running fine , yesterday I add some products and today when I try to add a product to the cart an error window pops up with this : textStatus: 'error' errorThrown: '' responseText: Stock management is disable I have read several post with this error but all had this errorThrown : [xmlHttpRequest] while in my case no errorThrown at all Edited October 1, 2012 by lucamax (see edit history) Link to comment Share on other sites More sharing options...
lucamax Posted October 1, 2012 Author Share Posted October 1, 2012 (edited) The problem appears for some unknown reason when the 1.4.9 Prestashop theme was used, with default 1.5.0.17 theme the problem disappear. I had check that the problem do not depends from the database and finally found out that the solution was to enable semplified URL in SEO&URLs tab of the BO . Even if Prestashop BO think that Mod_rewrite was not allowed on the server (the yellow warning message shows up) in fact it was on the server. Still do not understand why this problem arise while the Shop was working fine and no modifications were done on it, perhaps something change on the server. Edited October 1, 2012 by lucamax (see edit history) Link to comment Share on other sites More sharing options...
Swickaar Posted October 16, 2012 Share Posted October 16, 2012 Hi, How can you claim to be solved? We are devastated with the following error. The add to cart is not working Giving this error Impossible to add the product to the cart. textStatus: 'error' errorThrown: '' responseText: ALso note that the site is performing very poor. almost 20 seconds to load a page. Note that we are on a dedicated server which was able to handle almost 4000 users daily without fail. kindly note that we had upgraded from prestashop 1.4.6 to 1.5.1 Link to comment Share on other sites More sharing options...
47diamonddistrict.com Posted November 5, 2012 Share Posted November 5, 2012 (edited) It fixed the error but now every time we refresh the page we get an empty cart. Edited November 5, 2012 by 47diamonddistrict.com (see edit history) Link to comment Share on other sites More sharing options...
khanjee75 Posted November 16, 2012 Share Posted November 16, 2012 Hi, I am facing the same sort of error and I have just did a new installation of PS 1.5.2 and after successful installation I got this error when I add the product to the cart using AJAX: "Impossible to add the product to the cart." textStatus: 'error' errorThrown: 'Internal Server Error' responseTest: { "products": [ { "id": 2, "link": " any idea why its like that? some time it adds the product to the cart even after displaying the error message but some time it doesn't. any help would be greatly appreciated. Regards, 1 Link to comment Share on other sites More sharing options...
navid68 Posted December 4, 2012 Share Posted December 4, 2012 I have the same problem and I thought it was my fault as I started disabling the modules that I am not using. Did you do the same? Then I found a way to make it work, in the Cart block module I just disabled Ajax cart. So pressing the "add to cart" button takes direct to the "Shopping cart summary" and if the buyer need to add more products has to press the "Continue shopping" button. It's not a perfect solution, but it seems to work with PrestaShop™ 1.5.2.0 and the default theme. Any other solution? Navid Link to comment Share on other sites More sharing options...
llanitozz Posted January 17, 2013 Share Posted January 17, 2013 alguien pudo resolver este tipo de error? yo he intentado varias instalaciones desde cero, actualizaciones, y me sigue enviando este error, quiero usar el efecto ajax del carrito, pero me sigue el error Impossible to add the product to the cart. textStatus: 'error' errorThrown: 'Internal Server Error' responseText: { "products": [ { "id": 1, "link": " Link to comment Share on other sites More sharing options...
mojtabam Posted January 25, 2013 Share Posted January 25, 2013 (edited) Hi, I have disabled the ajax and it solved the problem, but the question is that how can I solve the problem by keeping the ajax functionality? Regards, Mojtaba Edited January 25, 2013 by mojtabam (see edit history) 1 Link to comment Share on other sites More sharing options...
THM111 Posted January 28, 2013 Share Posted January 28, 2013 I would also like to know if anyone has solved this, as it seems that IE10 and Safari (when using iPhone or iPad) has this issue especially. I'm not able to reproduce the issue with Chrome or Firefox. Link to comment Share on other sites More sharing options...
steve22 Posted January 29, 2013 Share Posted January 29, 2013 Hi, I am new to Presta and am evaluating it. I have the same error - using a fresh install on LAMP. How do I fix it. This is the most basic function of a cart, so I am perplexed that it does not work, out of the box. Help please. Link to comment Share on other sites More sharing options...
steve22 Posted January 30, 2013 Share Posted January 30, 2013 Very sorry to bump this, but I really cannot proceed with anything if cannot add to the cart. Please help. Running latest version on LAMP, no changes whatsoever. Link to comment Share on other sites More sharing options...
PrestaBizz Posted January 31, 2013 Share Posted January 31, 2013 I have the same problem! Any ideas to solve it? Thanks. Link to comment Share on other sites More sharing options...
cimmerin Posted February 17, 2013 Share Posted February 17, 2013 Hey everyone, I'm having the same issue. There isn't any answer other than disabling Ajax? There has to be! This is a bug for sure! help guys! Link to comment Share on other sites More sharing options...
eypo94 Posted February 17, 2013 Share Posted February 17, 2013 I have the same problem in my shop! Link to comment Share on other sites More sharing options...
eypo94 Posted February 18, 2013 Share Posted February 18, 2013 Impossible to add the product to the cart. textStatus: 'error' errorThrown: '' responseText: Link to comment Share on other sites More sharing options...
cimmerin Posted February 19, 2013 Share Posted February 19, 2013 Might have to start all over and go with another cart other than Presto. There is no getting past this and no help here.. Impossible to add the product to the cart. textStatus: 'error' errorThrown: '' responseText: Link to comment Share on other sites More sharing options...
steve22 Posted February 19, 2013 Share Posted February 19, 2013 (edited) After struggling with this for days, I have moved on from Presta myself. Edited February 19, 2013 by steve22 (see edit history) 2 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted February 19, 2013 Share Posted February 19, 2013 did you all try the fix above? http://www.prestashop.com/forums/index.php?/topic/191455-solved15017-impossible-to-add-the-product-to-the-cart-no-errorthrown/page__view__findpost__p__1027981 Link to comment Share on other sites More sharing options...
cimmerin Posted February 19, 2013 Share Posted February 19, 2013 Yes, I did perform all the items above. I tried turning ajax cart off, it returns a 500 error on the front end doing that. Not sure what to do now. ANY help would be appreciated! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted February 19, 2013 Share Posted February 19, 2013 (edited) Yes, I did perform all the items above. I tried turning ajax cart off, it returns a 500 error on the front end doing that. Not sure what to do now. ANY help would be appreciated! you should turn error on to debug the 500...did you upgrade? and why post your problem on a 'solved' thread???...not many will look at it...it's really not a very good idea either Edited February 19, 2013 by elpatron (see edit history) Link to comment Share on other sites More sharing options...
cimmerin Posted February 19, 2013 Share Posted February 19, 2013 I also have a New post about this error. This is a new install 1.5.3.1. How do I debug? Turn debug on then how do I view the errors? Thanks 1 Link to comment Share on other sites More sharing options...
eypo94 Posted February 20, 2013 Share Posted February 20, 2013 I also have a New post about this error. This is a new install 1.5.3.1. How do I debug? Turn debug on then how do I view the errors? Thanks My error is in 1.5.3.1 too. Link to comment Share on other sites More sharing options...
Bioland Posted February 28, 2013 Share Posted February 28, 2013 My error is in 1.5.3.1 too. Oh yes I have same problem, but I don't know from what it make mistake so the problem is: - not function the button "add to cart" What say me error just I push up: "textStatus: 'parsererror' errorThrown: 'SyntaxError: JSON.parse: unexpected character' responseText: Fatal error" I try instead in block cart to disable the AJAX and have white entire page with writed "Fatal error" I'm outing freak!!! PLs, help me!! thank you very much Link to comment Share on other sites More sharing options...
hetol Posted March 19, 2013 Share Posted March 19, 2013 Hi, my version 1.5.3.1 my problem: Impossible to add the product to the cart. textStatus: 'error' errorThrown: 'Internal Server Error' responseText: the problem was with me: price rules -> cart rules take it out... and goes then preferences -> orders -> One page checkout now I can successfully complete an order. see you Link to comment Share on other sites More sharing options...
nmisha Posted April 7, 2013 Share Posted April 7, 2013 I have some issue. And I found that it related with PayPal module. I disabled PayPal module and Ajax cart fixed. My Prestashop version is 1.5.4.0 2 Link to comment Share on other sites More sharing options...
Gu1llaume Posted April 8, 2013 Share Posted April 8, 2013 I have some issue. And I found that it related with PayPal module. I disabled PayPal module and Ajax cart fixed. My Prestashop version is 1.5.4.0 Same problem, same solution, thanks! may be we should submit a bug report for that 1 Link to comment Share on other sites More sharing options...
Antakarana Posted April 10, 2013 Share Posted April 10, 2013 Same problem, same solution, thanks! may be we should submit a bug report for that Hi, I've detected this problem in our shop today after las paypal module update to 3.4.8 version.... I have reinstalled the module 3 times and always got the same problem. I've disable the module and cart works great... but we need to have paypal module working! we use PS 1.5.3.1 ... 1 Link to comment Share on other sites More sharing options...
Gu1llaume Posted April 11, 2013 Share Posted April 11, 2013 disable a module is not the solution to solve a bug 2 Link to comment Share on other sites More sharing options...
traifaud Posted April 11, 2013 Share Posted April 11, 2013 Hi everybody, I meet the same problem, on 1.5.3.1. And actually I have disabled the PayPal module and it works well now. BUT, I need PayPal as well as Antakarana! Is the new version of Prestashop 1.5.4 solves the problem? Thanks! Link to comment Share on other sites More sharing options...
Antakarana Posted April 11, 2013 Share Posted April 11, 2013 Hi everybody, I meet the same problem, on 1.5.3.1. And actually I have disabled the PayPal module and it works well now. BUT, I need PayPal as well as Antakarana! Is the new version of Prestashop 1.5.4 solves the problem? Thanks! Hi, For those with the same problem please follow this new threat specialy to this case: http://www.prestashop.com/forums/topic/239025-1531-impossible-to-add-the-product-to-the-cart-after-paypal-module-update/ I've found a partial solution related with AJAX that may temporaly help with it... regards 1 Link to comment Share on other sites More sharing options...
Kogkalidis Posted April 14, 2013 Share Posted April 14, 2013 Hi, I've detected this problem in our shop today after las paypal module update to 3.4.8 version.... I have reinstalled the module 3 times and always got the same problem. I've disable the module and cart works great... but we need to have paypal module working! we use PS 1.5.3.1 ... Same issue with 3.4.8 on 1.5.2! Link to comment Share on other sites More sharing options...
JA MODULES Posted July 6, 2013 Share Posted July 6, 2013 En prestashop 1.5.2 yo lo he conseguido resolver reemplazando las clases del core por las clases de una versión limpia de prestashop 1.5.2. Link to comment Share on other sites More sharing options...
jodysingh786 Posted July 8, 2013 Share Posted July 8, 2013 I'm having the same problem. Just cannot add products to the cart. Other than this the homepage has stopped displaying the featured products. Products can be viewed in their categories but nothing appears on the homepage even after having set the featured products number to 44. I have spent a lot of time on my sites and it's really difficult to shift to another platform. Why are the in-house experts not helping here. This is turning out to be ludicrous. All the whiz, fanatics and kings n queens are turning out to be just a big farce. Exasperated to no end by being left in the lurch. Link to comment Share on other sites More sharing options...
traifaud Posted July 11, 2013 Share Posted July 11, 2013 Hi jodysingh786, Try to update your version to 1.5.4.1. You can add products in the cart with PayPal module active (PayPal module version 3.5.5). Let me know if you fix the problem. For the problem with the featured products, I suggest that you post on a related thread to get a good answer. Good luck Link to comment Share on other sites More sharing options...
nanogioia Posted April 25, 2015 Share Posted April 25, 2015 Hi I am facing this same error. The error started when I changed my shop to a different server. Nothing of what is said before solved my problem. Any suggestions? Thanks a lot! Link to comment Share on other sites More sharing options...
MrsBor Posted October 11, 2015 Share Posted October 11, 2015 (edited) I get the same error, but only on the front page of the shop - and not when I enter the site with https. Edited October 11, 2015 by MrsBor (see edit history) Link to comment Share on other sites More sharing options...
heyho Posted May 31, 2016 Share Posted May 31, 2016 I had the same Problem in Prestashop 1.6.0.14: Deactivating the Module "Google Analytics" solved it (or to modify the source). Seems that this Modul is buggy... https://www.prestashop.com/forums/topic/469098-google-analytics-causing-impossible-to-add-to-cart/ Link to comment Share on other sites More sharing options...
Alffy Posted August 23, 2016 Share Posted August 23, 2016 (edited) It's an old post but I want to contribute. Not necesary desactivate for me, solved uninstalling and installing again Module "Google Analytics" Edited August 23, 2016 by Alffy (see edit history) Link to comment Share on other sites More sharing options...
Samsung Outlet Posted September 6, 2016 Share Posted September 6, 2016 did you all try the fix above? http://www.prestashop.com/forums/index.php?/topic/191455-solved15017-impossible-to-add-the-product-to-the-cart-no-errorthrown/page__view__findpost__p__1027981 Please Help i wanted to change order reference to numeric value in prestashop, i followed these steps by someone Copy the file /classes/PaymentModule.php to /override/classes/PaymentModule.php. Edit the file /override/classes/PaymentModule.php as follows. At lines 337-341 is a code block that should read like this: if (!result) { PrestaShopLogger::addLog('PaymentModule::validateOrder - Order cannot be created', 3, null, 'Cart', (int)$id_cart, true); throw new PrestaShopException('Can\'t save Order'); } Immediately after that code block, insert the following two lines of code: $order->reference = str_pad($order->id, 9, '0', STR_PAD_LEFT); $order->update(); Delete the file /cache/class_index.php so that Prestashop automatically re-creates this file taking into account the new override file. after these steps, when i try to add product to cart, this error comes "Impossible to add the product to the cart. textStatus: 'error' errorThrown: '' responseText:?]" i tried disabling ajax cart, then i cant delete product from cart, also cant change quantity of ordered product in cart. Link to comment Share on other sites More sharing options...
Kaprylo Posted October 28, 2016 Share Posted October 28, 2016 Whenever I change category on produkt the cart produkts vanishes Link to comment Share on other sites More sharing options...
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