No template found for customer/authentication

[Nagrad]

Hello,
Do you know how to solve this problem ? When I try to sign in I get page 500:

[PrestaShopException]

No template found for customer/authentication
at line 68 in file classes/Smarty/TemplateFinder.php

63.                     return $tpl;
64.                 }
65.             }
66.         }
67. 
68.         throw new PrestaShopException('No template found for '.$template);
69.     }
70. 
71.     private function getTemplateHierarchy($template, $entity, $id)
72.     {
73.         $entity = basename($entity);

• TemplateFinderCore->getTemplate - [line 1340 - classes/controller/FrontController.php] - [4 Arguments]
• FrontControllerCore->getTemplateFile - [line 1236 - classes/controller/FrontController.php] - [3 Arguments]
• FrontControllerCore->setTemplate - [line 70 - controllers/front/AuthController.php] - [1 Arguments]
• AuthControllerCore->initContent - [line 201 - classes/controller/Controller.php]
• ControllerCore->run - [line 366 - classes/Dispatcher.php]
• DispatcherCore->dispatch - [line 28 - index.php]

 

thanks you !

[musicmaster]

I assume you know the standard solution for error 500.

Occasionally files go missing. I don't know whether they are accidentally moved in FTP or deleted in some other way, but we them more often on the forum. Standard solution is of course to put them back. In order of preference you can either use a backup, the zip file of your theme or a fresh installation of the same Prestashop version to copy it from. 

[Nagrad]

Hi,

I downloaded again PS1.7.04 to get the original file, but it is the same like on the error page 500

Any ideas ?

[bellini13]

are you using the standard theme include with your version of Prestashop, or did you install and enable a different theme?