disabling debug mode gives error <1.7.2.2>

[dorje]

Hi

recently my site went down because of some hosting problem. so i rolled back to a backup of few days ago. everything is working fine except one thing. The store is in debug mode and now whenever i disable the debug mode it gives me http 500 internal server.

Anyone knows the solution ti fix it???

Edited November 23, 2017 by dorje (see edit history)

[joseantgv]

So when debug is enabled there isn't any error and when you disable it appears a error 500?

 

EDIT: Try to enable debug by file, not in backoffice, as in PS 1.6.

Edited November 23, 2017 by joseantgv (see edit history)

[dorje]

yes i enabled the debug mode from ftp and the site is working but whenever i disable the debug mode from backend the site goes down. i dont wont to keep it enabled for all time as it used mainly for devloping mode. so any solutions to make site working without enabling the debug mode

[Neil Trinh]

Do you find the solution? I have the same problem.

[Neil Trinh]

I think the problem's the Prestashop cache because I found something in "/config/defines.inc.php" http://prntscr.com/ic72b5

So I tried to delete two folders below and my site works normally now.

-"/app/cache/dev"

-"/app/cache/prod"

Hope it could help.

 

Thanks!

Edited February 9, 2018 by Neil Trinh (see edit history)

[JoseGut]

Hi,

 

I had the same problem with BO and quitting DEBUG MODE.  I deleted the folders dev and prod that are in root inside the folder "var". Now everything goes softly  I can quit DEBUG MODE, I have no problems updating products, etc. 

 

To see where your shop is recording the cache files, take a look at around line 69 in config/defines.inc.php, where it says:

if (!defined('_PS_CACHE_DIR_')) {
    $prestashopCacheDir =  _PS_ROOT_DIR_.'/var/cache/'.(_PS_MODE_DEV_ ? 'dev': 'prod'). DIRECTORY_SEPARATOR;
    define('_PS_CACHE_DIR_',$prestashopCacheDir);

 

 

 

[Louccu]

On 3.9.2018 at 11:36 AM, JoseGut said:

Hi,

I had the same problem with BO and quitting DEBUG MODE.  I deleted the folders dev and prod that are in root inside the folder "var". Now everything goes softly  I can quit DEBUG MODE, I have no problems updating products, etc. 

 

To see where your shop is recording the cache files, take a look at around line 69 in config/defines.inc.php, where it says:

if (!defined('_PS_CACHE_DIR_')) {
    $prestashopCacheDir =  _PS_ROOT_DIR_.'/var/cache/'.(_PS_MODE_DEV_ ? 'dev': 'prod'). DIRECTORY_SEPARATOR;
    define('_PS_CACHE_DIR_',$prestashopCacheDir);

 

Thanks a lot! This works for my shop. Now I can log backend without debug mode

 

 

[SMALLJIM]

On 9/3/2018 at 3:36 AM, JoseGut said:

Hi,

 

I had the same problem with BO and quitting DEBUG MODE.  I deleted the folders dev and prod that are in root inside the folder "var". Now everything goes softly  I can quit DEBUG MODE, I have no problems updating products, etc. 

 

To see where your shop is recording the cache files, take a look at around line 69 in config/defines.inc.php, where it says:

if (!defined('_PS_CACHE_DIR_')) {
    $prestashopCacheDir =  _PS_ROOT_DIR_.'/var/cache/'.(_PS_MODE_DEV_ ? 'dev': 'prod'). DIRECTORY_SEPARATOR;
    define('_PS_CACHE_DIR_',$prestashopCacheDir);

 

 

 

Works for me too !!

Thanks a lot

PS 1.7.5.0

[Sickboards]

I had the same problem,

for me the solution / error was that this folder was missing: var/cache/prod (you can copy it from the dev)

[Fabrizzio]

On 1/12/2019 at 8:34 PM, SMALLJIM said:

Works for me too !!

Thanks a lot

PS 1.7.5.0

 

 

On 9/3/2018 at 10:36 AM, JoseGut said:

Hi,

 

I had the same problem with BO and quitting DEBUG MODE.  I deleted the folders dev and prod that are in root inside the folder "var". Now everything goes softly  I can quit DEBUG MODE, I have no problems updating products, etc. 

 

To see where your shop is recording the cache files, take a look at around line 69 in config/defines.inc.php, where it says:

if (!defined('_PS_CACHE_DIR_')) {
    $prestashopCacheDir =  _PS_ROOT_DIR_.'/var/cache/'.(_PS_MODE_DEV_ ? 'dev': 'prod'). DIRECTORY_SEPARATOR;
    define('_PS_CACHE_DIR_',$prestashopCacheDir);

 

 

 

Works perfectly for me too!! 

Thanks you very much!!
 

[espacious]

Works perfectly for me too!! 

Thanks you very much!!

[joseantgv]

Actually I think that clearing cache should fix the problem.

[msoa]

On 2/9/2018 at 8:20 AM, Neil Trinh said:

I think the problem's the Prestashop cache because I found something in "/config/defines.inc.php" http://prntscr.com/ic72b5

So I tried to delete two folders below and my site works normally now.

-"/app/cache/dev"

-"/app/cache/prod"

Hope it could help.

 

Thanks!

Saved me... In prestashop 1.7.5 i delete these folders:

-"/var/cache/dev"

-"/var/cache/prod"

[Martin-F]

On 9/3/2018 at 5:36 AM, JoseGut said:

Hi,

 

I had the same problem with BO and quitting DEBUG MODE.  I deleted the folders dev and prod that are in root inside the folder "var". Now everything goes softly  I can quit DEBUG MODE, I have no problems updating products, etc. 

 

To see where your shop is recording the cache files, take a look at around line 69 in config/defines.inc.php, where it says:

if (!defined('_PS_CACHE_DIR_')) {
    $prestashopCacheDir =  _PS_ROOT_DIR_.'/var/cache/'.(_PS_MODE_DEV_ ? 'dev': 'prod'). DIRECTORY_SEPARATOR;
    define('_PS_CACHE_DIR_',$prestashopCacheDir);

 

 

 

Perfect, thanks!!

😎👍

PS 1.7.5.0

[Impe-M]

On 3/9/2018 at 10:36 AM, JoseGut dice:

Hi,

 

I had the same problem with BO and quitting DEBUG MODE.  I deleted the folders dev and prod that are in root inside the folder "var". Now everything goes softly  I can quit DEBUG MODE, I have no problems updating products, etc. 

 

To see where your shop is recording the cache files, take a look at around line 69 in config/defines.inc.php, where it says:

if (!defined('_PS_CACHE_DIR_')) {
    $prestashopCacheDir =  _PS_ROOT_DIR_.'/var/cache/'.(_PS_MODE_DEV_ ? 'dev': 'prod'). DIRECTORY_SEPARATOR;
    define('_PS_CACHE_DIR_',$prestashopCacheDir);

 

 

 

Thanks a lot, you saved me! 1.7.5.2

Bye

Edited May 21, 2019 by Marcella*M*
Versione prestashop (see edit history)

[SavageDoro]

On 9/3/2018 at 10:36 AM, JoseGut said:

Hi,

 

I had the same problem with BO and quitting DEBUG MODE.  I deleted the folders dev and prod that are in root inside the folder "var". Now everything goes softly  I can quit DEBUG MODE, I have no problems updating products, etc. 

 

To see where your shop is recording the cache files, take a look at around line 69 in config/defines.inc.php, where it says:

if (!defined('_PS_CACHE_DIR_')) {
    $prestashopCacheDir =  _PS_ROOT_DIR_.'/var/cache/'.(_PS_MODE_DEV_ ? 'dev': 'prod'). DIRECTORY_SEPARATOR;
    define('_PS_CACHE_DIR_',$prestashopCacheDir);

 

 

 

thanks so much!!! it saved my life!!! and a lot of other bugs, which I had with prestashop. Everywhere you just read, to clear the smarty folder inside the cache folder and not more - and I was afraid to delete the whole dev and prod folder. So thanks a lot for this idea! 

[FFNepto]

Thanks, working for me aswell

[MyDesignAr]

On 2/9/2018 at 1:50 AM, Neil Trinh said:

I think the problem's the Prestashop cache because I found something in "/config/defines.inc.php" http://prntscr.com/ic72b5

So I tried to delete two folders below and my site works normally now.

-"/app/cache/dev"

-"/app/cache/prod"

Hope it could help.

 

Thanks!

it works for me too, thanks!

Edited January 6, 2020 by MyDesignAr (see edit history)

[Pierre Antoine]

On 9/3/2018 at 10:36 AM, JoseGut said:

Hi,

 

I had the same problem with BO and quitting DEBUG MODE.  I deleted the folders dev and prod that are in root inside the folder "var". Now everything goes softly  I can quit DEBUG MODE, I have no problems updating products, etc. 

 

To see where your shop is recording the cache files, take a look at around line 69 in config/defines.inc.php, where it says:

if (!defined('_PS_CACHE_DIR_')) {
    $prestashopCacheDir =  _PS_ROOT_DIR_.'/var/cache/'.(_PS_MODE_DEV_ ? 'dev': 'prod'). DIRECTORY_SEPARATOR;
    define('_PS_CACHE_DIR_',$prestashopCacheDir);

 

 

 

Worked for me too! Thanks

[immergente]

On 9/3/2018 at 10:36 AM, JoseGut said:

Hi,

 

I had the same problem with BO and quitting DEBUG MODE.  I deleted the folders dev and prod that are in root inside the folder "var". Now everything goes softly  I can quit DEBUG MODE, I have no problems updating products, etc. 

 

To see where your shop is recording the cache files, take a look at around line 69 in config/defines.inc.php, where it says:

if (!defined('_PS_CACHE_DIR_')) {
    $prestashopCacheDir =  _PS_ROOT_DIR_.'/var/cache/'.(_PS_MODE_DEV_ ? 'dev': 'prod'). DIRECTORY_SEPARATOR;
    define('_PS_CACHE_DIR_',$prestashopCacheDir);

 

 

 

Thanks @JoseGut, works fine for me on PS 1.7.6.1.

[goldies]

On 2/9/2018 at 5:50 AM, Neil Trinh said:

I think the problem's the Prestashop cache because I found something in "/config/defines.inc.php" http://prntscr.com/ic72b5

So I tried to delete two folders below and my site works normally now.

-"/app/cache/dev"

-"/app/cache/prod"

Hope it could help.

 

Thanks!

Thanks, this was a solution for me 🙂

[Epices]

On 9/3/2018 at 10:36 AM, JoseGut said:

Hi,

 

I had the same problem with BO and quitting DEBUG MODE.  I deleted the folders dev and prod that are in root inside the folder "var". Now everything goes softly  I can quit DEBUG MODE, I have no problems updating products, etc. 

 

To see where your shop is recording the cache files, take a look at around line 69 in config/defines.inc.php, where it says:

if (!defined('_PS_CACHE_DIR_')) {
    $prestashopCacheDir =  _PS_ROOT_DIR_.'/var/cache/'.(_PS_MODE_DEV_ ? 'dev': 'prod'). DIRECTORY_SEPARATOR;
    define('_PS_CACHE_DIR_',$prestashopCacheDir);

 

 

 

Thank you very much, you just saved my life :-p Two hours that I was stuck with this problem !!!

[Billd11]

I am using version 1.7.7.1. I have the same problem. I can't get out of the debug mode. When I go into the BO and click on the Advanced Parimeters where the debug switch is supposed to be, it get a page of debug errors. I need to get this fixed. My site is down.

 

Thanks,

 

Bill

[Billd11]

Hi,

 

Never mind. I fixed it. I was able to upgrade to version 1.7.7.8 and everything is working again. I cancelled the debug mode.

 

Thanks,

 

Bill

[BMCS]

On 9/3/2018 at 9:36 AM, JoseGut said:

Hi,

 

I had the same problem with BO and quitting DEBUG MODE.  I deleted the folders dev and prod that are in root inside the folder "var". Now everything goes softly  I can quit DEBUG MODE, I have no problems updating products, etc. 

 

To see where your shop is recording the cache files, take a look at around line 69 in config/defines.inc.php, where it says:

if (!defined('_PS_CACHE_DIR_')) {
    $prestashopCacheDir =  _PS_ROOT_DIR_.'/var/cache/'.(_PS_MODE_DEV_ ? 'dev': 'prod'). DIRECTORY_SEPARATOR;
    define('_PS_CACHE_DIR_',$prestashopCacheDir);

 

 

 

Using ver 1.7.6.3 same problem, I could not update any modules without getting 500 Server Error. So deleting these folders solved my error. Now it works. Thx ! 

[wiros]

I got the same issue in PS 1.7.7.1. The solution above did not work for me. any suggestions?