Error installing new package: Your default timezone is not supported by PHP.

[guischarf]

Hello,

 

I am installing for the first time a copy of PrestaShop. I get the two following errors:

 

Your default timezone is not supported by PHP. Check for typos in your php.ini file and have a look at the list of deprecated timezones at http://php.net/manual/en/timezones.others.php.

Set short_open_tag to off in php.ini*.

 

But both, my time zone is correct and short open tag is off

 

This is taken form php info:

 

Directive Local Value Master Value date.default_latitude 31.7667 31.7667 date.default_longitude 35.2333 35.2333 date.sunrise_zenith 90.583333 90.583333 date.sunset_zenith 90.583333 90.583333 date.timezone America/Argentina/Buenos_Aires America/Argentina/Buenos_Aires

 

serialize_precision 17 17 short_open_tag Off Off

 

Any ideas?

 

Thanks.

[bellini13]

what is your exact version of PHP?

[Mingsong]

My site has the same issue.

 

My PHP version is 

PHP Version 7.1.8

 

Default timezone Australia/Sydney Edited September 4, 2017 by Mingsong (see edit history)

[bellini13]

and which version of Prestashop?

[AvelarRio]

I´m with the same problem, and my problem it´s that i can´t change the php.ini

I asked for support in my site host helpdesk.

 

My php version is 7.0.4 and timezone is América/Sao_paulo

 

the timezone is case sensitive?

 

I saw the reference America/Sao_Paulo

 

Edited December 13, 2017 by AvelarRio (see edit history)

[bellini13]

I believe this is a PHP bug, you should work with your hosting provider to upgrade from PHP 7.0.4 to the latest minor release.  I don't think this is an issue Prestashop can fix for you.

[AvelarRio]

Sorry Sir, but i finally solve the problem editing the file:

 

iso_to_timezone.xml

 

In /www/install/data directory 

 

I just copied from a line with similar timezone.

 

<relation iso="br" zone="America/Sao_Paulo" />

 

Now i´m in the next installation step..

 

 

[aum108]

For India

On 12/13/2017 at 8:59 PM, AvelarRio said:

Sorry Sir, but i finally solve the problem editing the file:

 

iso_to_timezone.xml

 

In /www/install/data directory 

 

I just copied from a line with similar timezone.

 

<relation iso="br" zone="America/Sao_Paulo" />

 

Now i´m in the next installation step..

 

 

For India it should be Asia/Kolkata

Damn!

[aum108]

On 12/13/2017 at 6:54 PM, bellini13 said:

I believe this is a PHP bug, you should work with your hosting provider to upgrade from PHP 7.0.4 to the latest minor release.  I don't think this is an issue Prestashop can fix for you.

 

Prestashop iso_to_timezone.xml issue !