Emails going to Spam

[Sandeep Tiwari]

Hello All

Please  help me to resolve the below issue. 

Issue : Order Confirmation and all other mails going to SPAM in Gmail. I have few gmail accounts in which emails arrives in Inbox and few accounts where email arrives in Spam. I do not marked those as not spam in Spam folder, Is there any kind of Prestashop settings or something I am forgetting. I tried new SMTP details, I have changed store contact similar to smtp contact detail but no luck ..still going to spam for some accounts. 

Please help me to resolve this case, I would really appreciate.Waiting for your reviews. 


 

[Sandeep Tiwari]

Any inputs please 

[rictools]

Even the biggest companies do not know how to solve this. There are mail providers (who also offer sending newsletters, there are modules for them in prestashop), who tell that the mails they send are more trusted by the spam filters.

[Luca S.]

Please, check reverse dns on ip, dkim, SPF record, atleast these things

 

 

https://www.rackaid.com/blog/email-dns-records/

[Sandeep Tiwari]

Hi Rictools, Can you name few of the modules ? I am also thinking to own a separate mail hosting server to send emails but I am still not sure if that work.

[Sandeep Tiwari]

@Luca, SPF, dkim and reverse DNS records are fine confirmed.