Can't Access Back Office after upgrade to 1.6.1.8 - Urgent

[sootski]

Hi

 

I am experiencing a problem with my site I have upgraded from 1.5.0.9 I think to 1.6.1.8 and since the upgrade I can't access my back office. Before the upgrade I couldn't access with Firefox but could with Chrome. Since the upgrade I can't access with any browser.

 

The login page just refreshes and I get an email from the log but it doesnt give any detail. My site is showing closed for maintenance. I have never experienced this before when upgrading.

 

I have looked for other instances of this but can only find the ones relating to language but my default language is English so I assume this isnt relevant.

 

I really need to be able to resolve this issue as the site is now totally useless and off line.

[sootski]

I tried to access via the windows 10 app but it says the link isnt valid, not sure if that helps?

[Antoine F]

Hello there,

 

@sootski I've shared this issue with the team. Could you please create a ticket on the forge right here?
Thank you.

[sootski]

Hi the ticket is here

 

http://forge.prestashop.com/browse/PSCSX-8616

[sootski]

I am still struggling with this. I have tried the cookies thing etc and am trying to clear the smarty cache however, there is 

 

smarty

smarty1

smarty2

smarty3 etc etc

 

each has a cache folder containg subfolders and compile containing subfolders, do I delete the lot from each folder or specific files?

[sootski]

Warning: mcrypt_decrypt(): Received initialization vector of size 12, but size 16 is required for this encryption mode in /home/agilitym/public_html/shop4utax.co.uk/classes/Rijndael.php on line 68

Warning: Cannot modify header information - headers already sent by (output started at /home/agilitym/public_html/shop4utax.co.uk/classes/Rijndael.php:68) in /home/agilitym/public_html/shop4utax.co.uk/classes/Cookie.php on line 343

[sootski]

I have managed to activate the site using Prestools, it seems to be working ok from what I can see but I still can't log into the back end.

 

One of you guys must be able to decipher above....

[sootski]

I got my hosting guys to review the comment below

They seem to have resolved the problem by

In database table ps_configuration find PS_CIPHER_ALGORITHM and change value 1 to 0.

[lerma303]

Hi,this happen to me today after I upgrade from 1.4 to 1.6.1.9 and I did not find a step by step how to fix it,I fix the problem and create  a webpage in how to fix this issue here is the page I hope helps.

http://lermas.com/Login-Bad/

524

[Tanatus]

Hi

 

I am experiencing a problem with my site I have upgraded from 1.5.0.9 I think to 1.6.1.8 and since the upgrade I can't access my back office. Before the upgrade I couldn't access with Firefox but could with Chrome. Since the upgrade I can't access with any browser.

 

The login page just refreshes and I get an email from the log but it doesnt give any detail. My site is showing closed for maintenance. I have never experienced this before when upgrading.

 

I have looked for other instances of this but can only find the ones relating to language but my default language is English so I assume this isnt relevant.

 

I really need to be able to resolve this issue as the site is now totally useless and off line.

 

Hi,

Try to copy your languages from  /translations/language folder of the backup version to the updated version.

There is some bug with localization files, so I hope this will help in your case.

I had the same problem and this solution worked fine.