Peepers 0 Posted September 13, 2016 Ok, on the first of the month I ordered the following 2 modules from the Prestashop Addons Store: Newsletter Pro by ProQuality Adandoned Cart Reminder Pro by Prestashop Both modules do not work on my site. I have contacted both developers through the "contact developer" section of the addons store twice and received absolutely no response. Can someone please help me with these 2 modules. I have tried to install them from Prestashop itself and receive the following two errors: Error on downloading the lastest version Module not found Quote Share this post Link to post Share on other sites
modprestashop 44 Posted September 14, 2016 If you can't download modules from Addon store then first contact Prestashop support team. Developer can help you only after you have modules and you have trouble with code or functionality. Quote Share this post Link to post Share on other sites
Peepers 0 Posted September 19, 2016 I have left 4 messages on Prestashop's customer support line (answering machine) and sent 4 different emails. Still no response. This is horrible customer support... Quote Share this post Link to post Share on other sites
bellini13 1,261 Posted September 20, 2016 Contact paypal or your credit card company and dispute the charges Quote Share this post Link to post Share on other sites
josejPS 3 Posted September 20, 2016 Hi, i have the newsletter pro and the support was perfect for me. Tell me if i can help you with the newsletter pro module Quote Share this post Link to post Share on other sites
Peepers 0 Posted October 4, 2016 I appreciate your offer, for now it's just these 2 errors preventing me from any installation. I may have to request a refund if I can not find a solution, or if I do not hear back from Prestashop, Quote Share this post Link to post Share on other sites
