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2 Paid Modules Not Working, No Response From Developers

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Ok, on the first of the month I ordered the following 2 modules from the Prestashop Addons Store:

 

Newsletter Pro by ProQuality

Adandoned Cart Reminder Pro by Prestashop

 

Both modules do not work on my site. I have contacted both developers through the "contact developer" section of the addons store twice and received absolutely no response. Can someone please help me with these 2 modules. I have tried to install them from Prestashop itself and receive the following two errors:

 

  1. Error on downloading the lastest version
  2. Module not found

 

 

 

 

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If you can't download modules from Addon store then first contact Prestashop support team. Developer can help you only after you have modules and you have trouble with code or functionality.

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I have left 4 messages on Prestashop's customer support line (answering machine) and sent 4 different emails. Still no response. This is horrible customer support...

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Hi, i have the newsletter pro and the support was perfect for me. Tell me if i can help you with the newsletter pro module :)

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I appreciate your offer, for now it's just these 2 errors preventing me from any installation. I may have to request a refund if I can not find a solution, or if I do not hear back from Prestashop,

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