flash20 Posted May 2, 2016 Share Posted May 2, 2016 Hi,I have a problem with my site (http://www.smartsmokeloano.it)When the clients make the order don't arrive anymore the email of confermation at my email.But the big problem is: a client make an order but it does not appear in my page "order".He had to send me an email for confermate your order.Can you help me?Thanks Link to comment Share on other sites More sharing options...
tuk66 Posted May 2, 2016 Share Posted May 2, 2016 The last order step probably fails. I think no record is saved in the ps_order_history table because of a fatal error. Can you turn on Debug mode and catch the error? Link to comment Share on other sites More sharing options...
vekia Posted May 2, 2016 Share Posted May 2, 2016 no matter what kind of payment customer will select during order process? or it is related only to selected orders? Link to comment Share on other sites More sharing options...
Johnbkk Posted May 10, 2016 Share Posted May 10, 2016 I have exactly the same - customer places order and I only find out about it from my payment module - order does not show in back office - no email - customer gets nothing - this appeared out of the blue with nothing changed - any help would be highly apprechiated I tried to create order from shopping cart for the customer but that fails with an Error 500 John Link to comment Share on other sites More sharing options...
tuk66 Posted May 10, 2016 Share Posted May 10, 2016 What error do you see after enabling Dedug mode? Link to comment Share on other sites More sharing options...
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