Tax is not calculated in the cart.

[HAIRWEBSHOP]

Hello, 
 

I've enabled tax for The Netherlands, which is 21% standard rate

 

I've configured Prestashop so that it outputs pricing including tax. (example: € 6,95 inc TAX )

However, the total tax outputs € 0,00

 

What's going on, and how can I display total tax separately.

Thank you in advance!

 

[shokinro]

the tax is based on tax rules, and tax rule is usually based on country/state/region(such as postcode)

 

make sure logged in as a user the has the address within the taxable region

[HAIRWEBSHOP]

Thank you kindly for your support.

I tried adding a tax rule based on our country, but it did not work.
I made sure that the user account has an address within the taxable region

Do you know where to look for next?

[shokinro]

The price displaying option (include tax or exclude tax) is based on customer group.

cam you also check if the customer group price displaying option is set to include tax?

 

back office - Customers - Groups

 

 

 

I've configured Prestashop so that it outputs pricing including tax. (example: € 6,95 inc TAX )

However, the total tax outputs € 0,00

 

 

Where does it show total tax 0? shopping cart summary?

 

 

[HAIRWEBSHOP]

The prices is including tax for our customer group.

It outputs total tax €0,00 in both:

1. Shopping cart summary
2. The popup window when I click on add to cart button from the our product catalog.

[shokinro]

that is strange, if everything is configured correctly, then it should be fine.

are you using default theme or 3rd party commercial theme? or have you installed 3rd party module that may affect it?

[HAIRWEBSHOP]

No, not at all, we're using the default bootstrap theme without code customisations.

As far a I know, I did not install any third party that may affect it other than our payment gateway module.

 

I was thinking that maybe the prices are not being migrated correctly.

[shokinro]

so the catalogue data is migrated from old version or from other system?

if that is case, then this could be the reason - the price related data was not migrated/set correctly.

 

you may try to create a complete new product and set the tax manually to see if there is any issue.

if that is fine, then you can compare the product data record in database to see what is the difference between good one and bad one.

you should be able to find out the cause or some hints.

[HAIRWEBSHOP]

We migrated from WooCommerce to Prestashop.

Will do that and report back to you, thank you.

[HAIRWEBSHOP]

The problem is solved by adding a tax rule the product.

I already did that once, but suddenly it now works perfectly.
 

I recently updated Prestashop, I suspect this might have solved the problem.

Is there a way to apply massively apply this rule to all products?
Thank you!

[shokinro]

I am glad you find out the the cause of the issue. and find a solution.

 

Is there a way to apply massively apply this rule to all products?

 

 

 

You may have to use SQL statement to update the data from database directly.

Otherwise you will have to look for 3rd party commercial modules.