Error 500 page not diplaying

[DiverseSolution]

Hi There,

 

3 days ago my website stop to work . Basically does not show the front page and it comes the error 500: https://www.ebarrito.it/it/

 

Is there any one who can help with solving this issue please ? 

 

I have access to the back but not to the front.

 

Thank you.

 

 

[endriu107]

Did you have any errors?

 

https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/

[tuk66]

I got

 

 

500 Internal Server Error Php Version conflict.

 

at http://www.ebarrito.it/it/ (HTTP)

 

and

 

 

Secure Connection Failed
The connection to www.ebarrito.it was interrupted while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

 

at https://www.ebarrito.it/it/ (HTTPS)

 

Edited April 11, 2016 by tuk66 (see edit history)

[musicmaster]

When there is a 500 error there is usually more information in the errorlog of your server,

[DiverseSolution]

Hi Guys,

 

thank you for your support. I enable the debug mode : http://www.ebarrito.it/ here it is what it seems to be the error. Back office not working. 

 

here you have the error log:

 

[Thu Apr 14 14:24:41.205966 2016] [fcgid:warn] [pid 3716] [client 174.129.237.157:60727] mod_fcgid: stderr: PHP Warning:  require_once(/var/www/clients/client0/web48/web/classes/PrestaShopAutoload.php): failed to open stream: No such file or directory in /var/www/clients/client0/web48/web/config/autoload.php on line 29

[Thu Apr 14 14:24:41.206031 2016] [fcgid:warn] [pid 3716] [client 174.129.237.157:60727] mod_fcgid: stderr: PHP Fatal error:  require_once(): Failed opening required '/var/www/clients/client0/web48/web/classes/PrestaShopAutoload.php' (include_path='.:/usr/share/php:/usr/share/pear') in /var/www/clients/client0/web48/web/config/autoload.php on line 29

[Thu Apr 14 14:26:30.649932 2016] [fcgid:warn] [pid 3696] [client 93.36.116.21:53988] mod_fcgid: stderr: PHP Warning:  require_once(/var/www/clients/client0/web48/web/classes/PrestaShopAutoload.php): failed to open stream: No such file or directory in /var/www/clients/client0/web48/web/config/autoload.php on line 29

[Thu Apr 14 14:26:30.649987 2016] [fcgid:warn] [pid 3696] [client 93.36.116.21:53988] mod_fcgid: stderr: PHP Fatal error:  require_once(): Failed opening required '/var/www/clients/client0/web48/web/classes/PrestaShopAutoload.php' (include_path='.:/usr/share/php:/usr/share/pear') in /var/www/clients/client0/web48/web/config/autoload.php on line 29

[Thu Apr 14 14:27:24.203140 2016] [fcgid:warn] [pid 3716] [client 78.134.94.225:34699] mod_fcgid: stderr: PHP Warning:  require_once(/var/www/clients/client0/web48/web/classes/PrestaShopAutoload.php): failed to open stream: No such file or directory in /var/www/clients/client0/web48/web/config/autoload.php on line 29, referer: https://www.google.it/

[Thu Apr 14 14:27:24.203183 2016] [fcgid:warn] [pid 3716] [client 78.134.94.225:34699] mod_fcgid: stderr: PHP Fatal error:  require_once(): Failed opening required '/var/www/clients/client0/web48/web/classes/PrestaShopAutoload.php' (include_path='.:/usr/share/php:/usr/share/pear') in /var/www/clients/client0/web48/web/config/autoload.php on line 29, referer: https://www.google.it/

 

[tuk66]

Check if you have the /config/autoload.php file.

[DiverseSolution]

Hi M4 ,

 

i just checked , it is there! http://www.ebarrito.it/

 

Fatal error: Class 'Tools' not found in /var/www/clients/client0/web48/web/config/config.inc.php on line 80

[tuk66]

Even so something is wrong, because classes are not loaded.

[DiverseSolution]

even classes seems to be all uploaded what shall i do ?

[DiverseSolution]

How can i solve this issue?