stefanoste Posted September 1, 2015 Share Posted September 1, 2015 (edited) I am having really hard time trying to figure out what can cause this tremendous slow down the new B/O and I still not figure out . incomparable the old 1.6.0.14 version with the new 1.6.1 1 one , to edit a product page takes more than 30 sec and with the old version 6 second , even if the product page load in the beginning (apparently faster ) around 1.7 sec but than the ajax Icon keep spinning for on the rest 28 second , I don`t really think is related to the server side because before updating to the new version was just working like a charm . I have 3 website and 1 still the old ps version and is fantastic the other 2 are the same have the same problem now , I appreciate some advice Dedi server 6 processor 8gb ram 600Gb hd Edited September 1, 2015 by stefanoste (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 1, 2015 Share Posted September 1, 2015 can you provide screen shot of back office-->advanced parms-->performance? Link to comment Share on other sites More sharing options...
stefanoste Posted September 2, 2015 Author Share Posted September 2, 2015 can you provide screen shot of back office-->advanced parms-->performance? Hi El Patrol , thank you for your reply , please as you requested in attachment , I already tried with Apache optimization On/Off, Caching type File System, Mysql and all possible variation on the performance page but nothing still always the same ...the ajax keep spinning for 30 sec , please advice THX Link to comment Share on other sites More sharing options...
bissio Posted September 3, 2015 Share Posted September 3, 2015 Hi all, i have the same problem. After upgrade my PS to 1.6.1.1 i get very slow time on BO. I tryed to disable or enable all featured on performance tab (all cache types: APC, Memcached, XCache etc..) but nothing changes. Any advice? Thanks Link to comment Share on other sites More sharing options...
Leo Ce Posted September 3, 2015 Share Posted September 3, 2015 Hello guys! The same PROBLEM, stefanoste described it in detail!!! (Very good description of the issue). Hope that someone from Prestashop developers will notice this BUG. I am having really hard time trying to figure out what can cause this tremendous slow down the new B/O and I still not figure out . incomparable the old 1.6.0.14 version with the new 1.6.1 1 one , to edit a product page takes more than 30 sec and with the old version 6 second , even if the product page load in the beginning (apparently faster ) around 1.7 sec but than the ajax Icon keep spinning for on the rest 28 second , I don`t really think is related to the server side because before updating to the new version was just working like a charm . I have 3 website and 1 still the old ps version and is fantastic the other 2 are the same have the same problem now , I appreciate some advice Dedi server 6 processor 8gb ram 600Gb hd Link to comment Share on other sites More sharing options...
stefanoste Posted September 3, 2015 Author Share Posted September 3, 2015 Anyone from Prestashop developers can please look into this problem ???? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 3, 2015 Share Posted September 3, 2015 Hi El Patrol , thank you for your reply , please as you requested in attachment , I already tried with Apache optimization On/Off, Caching type File System, Mysql and all possible variation on the performance page but nothing still always the same ...the ajax keep spinning for 30 sec , please advice THX See screen shots for optimized performance settings. http://screencast.com/t/BJOXomVyC http://screencast.com/t/CicwOhd6 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 3, 2015 Share Posted September 3, 2015 See screen shots for optimized performance settings. http://screencast.com/t/BJOXomVyC http://screencast.com/t/CicwOhd6 we can only go by what you present in screen shots...if you are unable to configure to solve then contact your hosting company to see if they can help. Anyone from Prestashop developers can please look into this problem ???? Prestashop developers will only look at issues if you open a forge report here: http://forge.prestashop.com/issues/?jql=project%20%3D%20PSCSX%20AND%20text%20~%20PS_MODE_DEMO%20ORDER%20BY%20created%20DESC the forum is community member based... Link to comment Share on other sites More sharing options...
stefanoste Posted September 4, 2015 Author Share Posted September 4, 2015 we can only go by what you present in screen shots...if you are unable to configure to solve then contact your hosting company to see if they can help. Prestashop developers will only look at issues if you open a forge report here: http://forge.prestashop.com/issues/?jql=project%20%3D%20PSCSX%20AND%20text%20~%20PS_MODE_DEMO%20ORDER%20BY%20created%20DESC the forum is community member based... I thought someone may point the problem to the file system and Apache optimization , but I already tried all the possible solution and the problem didn`t change , was the same as before , so I guess is related to something different Link to comment Share on other sites More sharing options...
Leo Ce Posted September 4, 2015 Share Posted September 4, 2015 Prestashop developers will only look at issues if you open a forge report here: http://forge.prestashop.com/issues/?jql=project%20%3D%20PSCSX%20AND%20text%20~%20PS_MODE_DEMO%20ORDER%20BY%20created%20DESC the forum is community member based... Hi stefanoste, please let us know if you posted this BUG on Forge, as recommended, give us a link here please in case you did it. Thanks. Link to comment Share on other sites More sharing options...
bissio Posted September 4, 2015 Share Posted September 4, 2015 HI,the strange thing, at least in my case is that the front office side is pretty fast... it is just the BO which takes too long time.Let me know if there is some advice about this issue.Thanks 1 Link to comment Share on other sites More sharing options...
stefanoste Posted September 4, 2015 Author Share Posted September 4, 2015 Hi ,l sorry I am out of the office in this days and I unable to post BUG on Forge , if anyone can post it and share the link I really appreciate , otherwise I will post it on monday Thx Link to comment Share on other sites More sharing options...
Leo Ce Posted September 4, 2015 Share Posted September 4, 2015 Hi guys,i found on forge.prestashop.com a couple of issues reported already on the same problem.1. http://forge.prestashop.com/browse/PSCSX-6601 - This one is closed by Xavier Borderie after saying that we have to dissable the Merchant Expertise module. The problem is that the problem still persists, someone released a FIX for this BUG on github, but i (personally) don't know how to apply that patch. Also from the dicussion i understood that the fix will be provided with the next release 1.6.1.2 - but NO RELEASE DATE! 2. http://forge.prestashop.com/browse/PSCSX-6686 - This one is still open, and someone seems to solve the bug, but again for NON developers it's hard to understand what to do.so i understand that we just have to wait for the next release and HOPE that it will be soon... 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 4, 2015 Share Posted September 4, 2015 Hi guys, i found on forge.prestashop.com a couple of issues reported already on the same problem. 1. http://forge.prestashop.com/browse/PSCSX-6601 - This one is closed by Xavier Borderie after saying that we have to dissable the Merchant Expertise module. The problem is that the problem still persists, someone released a FIX for this BUG on github, but i (personally) don't know how to apply that patch. Also from the dicussion i understood that the fix will be provided with the next release 1.6.1.2 - but NO RELEASE DATE! 2. http://forge.prestashop.com/browse/PSCSX-6686 - This one is still open, and someone seems to solve the bug, but again for NON developers it's hard to understand what to do. so i understand that we just have to wait for the next release and HOPE that it will be soon... I also found some 'fixed' forge reports. I hope to find time to apply to a test 1.6.1.1 that is running slow on a newer dedicated server. There are reports of this type of issue in forge: http://forge.prestashop.com/browse/PSCSX-6601 (as posted by Leo ce) http://forge.prestashop.com/browse/PSCSX-6604 https://github.com/PrestaShop/PrestaShop/pull/3854/files (this is kinda interesting) 1 Link to comment Share on other sites More sharing options...
codochi Posted September 12, 2015 Share Posted September 12, 2015 At prestashop 1.6.1.1 has bugs: JSMin: Unterminated String at byte 118: "JSMin: Unterminated String at byte 125: "JSMin: Unterminated String at byte 132: " When I turn off Compress inline JavaScript in HTML the bug disappear. And this version is slower than 1.6.0.14 Link to comment Share on other sites More sharing options...
Sashok Posted September 14, 2015 Share Posted September 14, 2015 I see very big problem with XHR in jquery on BO product page from 20 to 60 second !!!! on officialDEMO this problem too - see attached images http://bo.demo.prestashop.com/demo/index.php?controller=AdminLogin&[email protected]&password=prestashop_demo how too resolve? how disable ajax in BO? thanks Link to comment Share on other sites More sharing options...
sosontae Posted September 14, 2015 Share Posted September 14, 2015 (edited) Hi, For those who still have the problem, this thread helps : http://forge.prestashop.com/browse/PSCSX-6601?focusedCommentId=118026&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-118026 Applying patch on AdminController class solve the problem line 2053. Here is the corrected file : http://files.anopetia.com/download/318cf920a2ad5e6bf135f8256aed7892.html Replace the existing files in "\classes\controller\AdminController.php" Cheers Edited September 14, 2015 by anopetia (see edit history) 2 Link to comment Share on other sites More sharing options...
kapselj Posted September 17, 2015 Share Posted September 17, 2015 Hi, I followed anopetia hint but got white page. when reversed to original file I got this error: Fatal error: ............/public_html/controllers/admin/AdminDashboardController.php on line 28 Any advice would be appreciate. best K Link to comment Share on other sites More sharing options...
newSami Posted September 19, 2015 Share Posted September 19, 2015 Hi, For those who still have the problem, this thread helps : http://forge.prestashop.com/browse/PSCSX-6601?focusedCommentId=118026&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-118026 Applying patch on AdminController class solve the problem line 2053. Here is the corrected file : http://files.anopetia.com/download/318cf920a2ad5e6bf135f8256aed7892.html Replace the existing files in "\classes\controller\AdminController.php" Cheers This helped to me, thanks! Link to comment Share on other sites More sharing options...
jano.jakubik Posted October 8, 2015 Share Posted October 8, 2015 (edited) Hello. I applied your fix to my Prestashop 1.6.1.1 but I have also only white screen now (for BO and for FO too). So I tried to revert back original file but the problem with only white screen is still here. How is that possible? Do you have any recommendations for fix this issue? EDIT: I fixed this issue! If you have same problem like me only just delete file cache/class_index.php Edited October 8, 2015 by jano.jakubik (see edit history) 1 Link to comment Share on other sites More sharing options...
Sgt1966 Posted October 13, 2015 Share Posted October 13, 2015 I am having really hard time trying to figure out what can cause this tremendous slow down the new B/O and I still not figure out . incomparable the old 1.6.0.14 version with the new 1.6.1 1 one , to edit a product page takes more than 30 sec and with the old version 6 second , even if the product page load in the beginning (apparently faster ) around 1.7 sec but than the ajax Icon keep spinning for on the rest 28 second , I don`t really think is related to the server side because before updating to the new version was just working like a charm . I have 3 website and 1 still the old ps version and is fantastic the other 2 are the same have the same problem now , I appreciate some advice Dedi server 6 processor 8gb ram 600Gb hd Please contact your hosting provider and ask them to run: YUM UPDATE -Y at the server level. Then see if issue still exists. Link to comment Share on other sites More sharing options...
alerax Posted October 16, 2015 Share Posted October 16, 2015 Hello i had same issue, coming from an update from 1.6.014 to 1.6.1.1 solved deleting all chache and rebuilding, first time after was very very slow but after few mintues coming back and running fast now Link to comment Share on other sites More sharing options...
n_s_simpson Posted October 16, 2015 Share Posted October 16, 2015 I spotted last night that the Dashboard relies on the Prestashop.com website working. Their site was down so my dashboard took about 3 minutes to load!!! I've opened a new thread to see how to remove this dependence. Link to comment Share on other sites More sharing options...
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