mrkidd85 Posted August 16, 2015 Share Posted August 16, 2015 I installed the module that is supposed to send an email when an order is made but it doesn't work. Also, is there an easier way to send an email to my address when an order is made? I'd have thought it would be fairly simple. Link to comment Share on other sites More sharing options...
razaro Posted August 16, 2015 Share Posted August 16, 2015 Well it could be from different reasons. Most of the time it is connected to your hosting. For example GoDaddy have some "advanced security" for email that block sending emails from other emails then one that have domain name in it. Can you check in back office > advanced preferences > email if it sends test email. Link to comment Share on other sites More sharing options...
mrkidd85 Posted August 16, 2015 Author Share Posted August 16, 2015 I have done that and it does send the email. however, there isn't the option to send a confirmation email when an order is made, which is the most important thing. Link to comment Share on other sites More sharing options...
razaro Posted August 16, 2015 Share Posted August 16, 2015 Try to add another email in Mail Alerts module. Also check forum and Google think I saw similar topic few times recently. Link to comment Share on other sites More sharing options...
mrkidd85 Posted August 16, 2015 Author Share Posted August 16, 2015 (edited) see what I mean, that's the answer I get? prestashop really need to up their game. this is the first website I've had on here and it certainly will be the last. If I add another email, how will I know if it works or not until we get another order? it's ridiculous that we don't have this option from the admin. Edited August 16, 2015 by mrkidd85 (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted August 17, 2015 Share Posted August 17, 2015 see what I mean, that's the answer I get? prestashop really need to up their game. this is the first website I've had on here and it certainly will be the last. If I add another email, how will I know if it works or not until we get another order? it's ridiculous that we don't have this option from the admin. It is not difficult to place an order yourself and test that the site and module are functioning properly. Link to comment Share on other sites More sharing options...
mrkidd85 Posted August 17, 2015 Author Share Posted August 17, 2015 I just made an order. It is showing up on the email option from the CMS that an email was sent to the emails I added to the notify tool, and it says 2 emails were sent to the customer email address for confirmation. I haven't received any of these. Link to comment Share on other sites More sharing options...
mrkidd85 Posted August 17, 2015 Author Share Posted August 17, 2015 This has been sorted out now. I had to change the email on the contact details. Works fine now Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now