mudshark Posted July 4, 2015 Share Posted July 4, 2015 If a customer leaves a message in the CUSTOMER SERVICE module shouldn't that mssg automatically forward to my email address? Someone did and it did not! Please help me see how to set messages left in PrestaShop to forward automatically to my email address. Thank you Link to comment Share on other sites More sharing options...
vekia Posted July 5, 2015 Share Posted July 5, 2015 hello you use IMAP protocol? there is a chance that prestashop marks this message as read, and your mail client doesnt see it because message is marked as read. you use some mail client like thunderbird? or checking the mailbox directly? Link to comment Share on other sites More sharing options...
mudshark Posted July 5, 2015 Author Share Posted July 5, 2015 (edited) The mailbox I "check directly" is GMAIL.So I ask again, how do we verify that my PrestaShop settings are correctly configured to forward messages? I just searched my shop for any mention if "IMAP" as you mentioned above... Under the envelope "LATEST MESSAGES" > "SHOW ALL MESSAGES" > bottom of the page "Customer service options" - Do these IMAP fields need to be filled in? Thanks Edited July 24, 2015 by mudshark (see edit history) Link to comment Share on other sites More sharing options...
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