Blank screen error (1.6)

[LucasV]

Hi,

 

I'm having some problems with my Prestashop account. 

When I go to the website: 

http://vollemq75.seventyfive.axc.nl 

everything is blank. Also the admin page appears blank.

 

Does anyone else have this problem? 

Does anyone know the fix for this? 

I have tried to reset with a backup but that did not work either.

 

 

Thank you very much.

 

Lucas

[selectshop.at]

Which kind of account should be the link for ? Is it your shop-admin ? It is a strange link....

Edited June 2, 2015 by selectshop.at (see edit history)

[LucasV]

This is the link to The Frond end. The website that is open to everyone.

[selectshop.at]

Activate debug mode:https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/

 

and read the errors your page are having.

[vekia]

blank page = errors

in this case it's necessary to turn on error reporting:

 

prestashop max v1.5.3

open file: config/config.inc.php
find this line: @ini_set('display_errors', 'off');

change to look like this: @ini_set('display_errors', 'on');

 

 

 

prestashop above v1.5.3

open: config/defines.inc.php

find this line: define('_PS_MODE_DEV_', false);

change to look like this: define('_PS_MODE_DEV_', true);

 

source: cart-help

[LucasV]

Hi,

 

First of all, Thanks for helping.

 

My first guess is that this has something to do with the memory limit or something? 

 

Fatal error: Call to undefined function apc_cache_info() in /home/vollemq75/domains/vollemq75.seventyfive.axc.nl/public_html/classes/cache/CacheApc.php on line 37

 

ps: Yes, the domain name is really weird, but it's a temporary one until we move to our new webshop!

[vekia]

have you got an access to your database? 
this problem started to appear without any reason? 

[selectshop.at]

Try to disable APC Cache on the file /config/settings.inc.php by commenting it:

#define('_PS_CACHING_SYSTEM_', 'CacheApc');   

Seems that you APC module is not installed on server, or it is broken.

[LucasV]

Seems that the APC cache module was broken. 

We changed the module to memecache and it was fixed.

 

I'll contact the server admins so they can check why the APC is not working.

Thanks for the help.