nickfromtq Posted March 25, 2015 Share Posted March 25, 2015 Hi, Hi, My eBay orders are not syncing with prestashop, I have even tried syncing manually but nothing is coming across. Does anyone have any ideas what the problem might be. Nick Link to comment Share on other sites More sharing options...
fedesib Posted March 25, 2015 Share Posted March 25, 2015 Hi there, same problem here: eBay orders are not syncing to Prestashop. Looking at the "orders history" in the eBay module there are orders that were not imported due to "invalid email address": is this the problem? Is there a solution? I have Prestashop 1.6.14 and v.1.10.1 of 202commerce eBay module. Thank you in advance, Federica Link to comment Share on other sites More sharing options...
nickfromtq Posted March 25, 2015 Author Share Posted March 25, 2015 Does anyone have any idea why nothing has sync'd, my in the order history log, my last order was sync'd at 05:38 this morning, nothing else all day. Any help would be very much appreciated. Nick Link to comment Share on other sites More sharing options...
nickfromtq Posted March 26, 2015 Author Share Posted March 26, 2015 Still nothing is being sync to prestashop, Also when I try and sync new products I get the error Some products have not been listed successfully due to the error(s) belowYour application has exceeded usage limit on this call, please make call to GetAPIAccessRules to check your call usage. I don't know if this has anything to do with it and if anyone can give some guidance it would be very much appreciated as we cannot ship our orders. Many thanks Nick Link to comment Share on other sites More sharing options...
nickfromtq Posted March 26, 2015 Author Share Posted March 26, 2015 This is a now a major problem for us for some reason it is not syncing our eBay orders to prestashop, it has now been over 29 hours since they have sync'd and they are building up. At the moment we cannot ship our orders to our customers because the orders are not syncing from ebay to our prestashop. I have switched on the logs and when I check under "order logs" it says No logs availableI have looked under "Order History" and it states at the top Here is a record of your eBays orders : 26/03/2015 09:55:28 (it seems to be updated)but when I scroll to the bottomOrder Ref eBay : 3216438837-1427723438948Id Order Seller : 2038Amount : 19.99Status : CompleteDate : 2015-03-25 05:47:24E-mail : xxxx@yahoo.co.ukProducts :Id Product Id Product Attribute Quantity Price76 76 1 19.99Status Import : KOFailure details :Order already importedThis is the last one that was imported which was yesterday morning at 05:47amCan anyone please help us. Nick Link to comment Share on other sites More sharing options...
oh_prestashop Posted April 8, 2015 Share Posted April 8, 2015 Same problem here. I see several orders made in myEbay which are not synced to PS. I don't even see them in the "Order History" in the ebay module. @nick Have you found a solution in the meantime? Link to comment Share on other sites More sharing options...
nickfromtq Posted April 8, 2015 Author Share Posted April 8, 2015 After around 4 days it started to work again, my customers were not happy at all. I am really hoping it doesn't happen again as it is catastrophic for us. I have no idea what was going on and what caused it to start working again. the support on here was non-existent, I did email the developer but I didn't get a response. If you can find a solution I would really be interested in case it does happen in the future. Nick Link to comment Share on other sites More sharing options...
irrelevant Posted April 9, 2015 Share Posted April 9, 2015 I'm not currently using the ebay module, as it was just too buggy and caused me far too many problems, but I did work out one set of circumstances that might be relevant to this issue. If you sell out in prestashop, your ebay listings may not get removed, AND if you are set to deny-orders on the product when out of stock AND you subsequently get an order on ebay then the order import fails - you get nothing showing at all in Prestashop. If you catch it quickly, the order history might show a failure message for the order. If you try importing again, or you have a cron job set up that runs, this changes to "order already imported", even though it wasn't! The only way I found to identify these orders, apart from manually cross-checking every order on ebay was to do a database query - SELECT * FROM `ps_ebay_order` eo LEFT JOIN ps_ebay_order_order eoo ON eoo.id_ebay_order = eo.id_ebay_order Any records in ps_ebay_order with no corresponding entry in ps_ebay_order_order (last fields returned as NULL) were likely to be ones with these problems. Deleting the record in ps_ebay_order would let the import be attempted again. There have been a number of updates to the ebay module since I stopped using it, but I have not noticed any references to this issue. And since this thread came up, I thought it worthwhile sharing my experience, even if not the cause of your issue, it might help googlers in the future! 1 Link to comment Share on other sites More sharing options...
nickfromtq Posted April 9, 2015 Author Share Posted April 9, 2015 Thank you for your response. I do agree with you, it is extremely buggy. and there is no support when it actually goes wrong, which is quite a lot. Nick Link to comment Share on other sites More sharing options...
oh_prestashop Posted April 14, 2015 Share Posted April 14, 2015 After collecting experience for some weeks I agree, that this module is absolutetly not reliable. Listing products is pretty much the only thing that works. Syncing orders is completely rubbish and it's absolutely dangerous to rely on this module. 1 Link to comment Share on other sites More sharing options...
irrelevant Posted April 26, 2015 Share Posted April 26, 2015 After collecting experience for some weeks I agree, that this module is absolutetly not reliable. Listing products is pretty much the only thing that works. Syncing orders is completely rubbish and it's absolutely dangerous to rely on this module. Confirmed and seconded. I am currently attempting to persuade eBay to let me sell again, but hitting a brick wall at the moment - they limited us due to too many problems, all down to this module overselling. This module that THEY themselves telephoned ME to tell me to use it! If we can get back on, I'll be writing my own interface.. Link to comment Share on other sites More sharing options...
nickfromtq Posted April 26, 2015 Author Share Posted April 26, 2015 Hi, The module is very unstable to say the least, What do you mean it was down to the module overselling ? Nick Link to comment Share on other sites More sharing options...
irrelevant Posted April 26, 2015 Share Posted April 26, 2015 (edited) Hi, The module is very unstable to say the least, What do you mean it was down to the module overselling ? Nick As per my post above; I had a number of occasions where items sold out on my website directly, but were not cancelled on eBay. When somebody then tried to buy through ebay, the order was not imported, and there was no indication within the module, or elsewhere that it had failed. The only way to tell was to check every pending order in eBay to see if there was a matching one in prestashop. Sorry, but surely the point of this module is to stop you needing to do this sort of thing? Bring the orders into Prestashop so you can manage everything from there. The SQL snippet I posted above helped find problems, but by then then the damage is done - cancelling and refunding doesn't go down well with either buyers or ebay, despite the possibility being referred to on the listing, and a couple of "where are my item" claims from before I realised what was happening was just too much. 12 years we had that account! Edited April 26, 2015 by irrelevant (see edit history) Link to comment Share on other sites More sharing options...
nickfromtq Posted June 29, 2015 Author Share Posted June 29, 2015 This problem is back again, it's been over a day and no orders have been posted back to prestashop. Does anyone know how I can resolve this. Last time it started to work after about 4 days. Any help would be very much appreciated. Nick. Link to comment Share on other sites More sharing options...
oh_prestashop Posted June 29, 2015 Share Posted June 29, 2015 I'm struggling with the same problem. Every 10th or so order will not be synced correctly. Sometimes orders are loaded into prestashop several times or not at all. It's incredible what some software vendors dare to publish... Link to comment Share on other sites More sharing options...
nickfromtq Posted June 30, 2015 Author Share Posted June 30, 2015 It is shocking, for around 2 months it has been OK. Now it doesnt not work and I have no clue how it can be fixed. even if I could manually export and import to prestashop it would be better than nothing, but I can't I need the orders in prestashop so they can be shipped. If anyone has any smart ideas, please let m know. Nick Link to comment Share on other sites More sharing options...
Bosworthsgc Posted July 3, 2015 Share Posted July 3, 2015 Just following on from this I am having a strange problem The order is syncing across but it actually changes the product For example on My Ebay I sell a candle of a one fragrance, the order created in Prestashop is a completely different fragrance We only noticed this when we had already sent the wrong item to the customer. I have had to disable this particular plugin. I have emailed the developer but have no response at all Has anyone else experienced this? Link to comment Share on other sites More sharing options...
planetediscount Posted July 4, 2015 Share Posted July 4, 2015 Hello, yes 202 commerce does not make any good support. The tax don't go on Ebay we have to do it manually on Ebay directly. Product some time change name tittle with ARRAY Order some time don't import good, make email customer like "No-SEND-EBAY" On multistore if we activate the update every 30 minute or on charging page for product then it change price from the shop 1 instead of the one (ID 3) configured in ebay module. Lot of problem with no answer after moret han 10 message to 202 Commerce. This module don't work good at all and support really bad. Link to comment Share on other sites More sharing options...
oh_prestashop Posted July 6, 2015 Share Posted July 6, 2015 All this is incredible... This is a native module, this module is a complete disaster and there's no alternative to it (I know of at least). Is the Prestashop staff aware of this?Does anyone know how to contact them? Link to comment Share on other sites More sharing options...
planetediscount Posted July 6, 2015 Share Posted July 6, 2015 Hello, The website is http://www.202-ecommerce.com/ebay/ (for Ebay module) But even if you do a ticket, thay will ask you all access to your FTP and web (that not good as we don't sign anything about information) and if they don't arrive they will just ignore you or don't answer to new email. This is what happen to me. They have try to change some thing, at end telling me all is ok, but nothing was ok and till this no news from them even with new email. On Forge it is the same They just update the module but don't even repair what is not working before. Link to comment Share on other sites More sharing options...
Bosworthsgc Posted July 6, 2015 Share Posted July 6, 2015 I am testing two other modules at present Prestalia have a module http://www.prestalia.it/en/modules-and-services/prestashop-modules/21-ebay-revolution.html I think you need to have an actual eBay shop for this to work The other solution is PrestaBay which we are currently looking at http://prestabay.involic.com/ We currently have a small issue with setting up the shipping profile on this The native module caused us a big problem in changing the order that we got from Ebay into a different product and as a result we sent the wrong product out to a customer. We spotted the problem the second time and had to disable the plugin and start searching for something better. Link to comment Share on other sites More sharing options...
oh_prestashop Posted July 6, 2015 Share Posted July 6, 2015 @Bosworthsgc Thank you for those hints. From my first impression I'll have a look at prestabay I guess. How did the switch from 202 to prestabay work? Did you have to unlist all items and re-list them again or did prestabay manage to handle items which were originally listed by the 202 module? Link to comment Share on other sites More sharing options...
Bosworthsgc Posted July 6, 2015 Share Posted July 6, 2015 We only had a few items in with the official module Only just setting up the Prestabay - currently we have an issue with the shipping - we are not able to add a domestic shipping method However the support is looking at this for us which is good. It is a paid for module or subscription based but we would rather pay and have something that works. I guess you could delete what you have listed and then re-list Link to comment Share on other sites More sharing options...
202ecommerce Posted July 22, 2015 Share Posted July 22, 2015 Hi all, Thanks for your interest in our module, and very sorry to hear that you are not satisfied. eBay module is used by many (thousands) merchant across Europe with satisfaction. Unfortunately, some merchants are experiencing issues, like you explained in your post. Usually trouble encountered by the merchant is an order synch stop, but technical causes are multiple, and merchant context specific : an order synch stop is a symptom, we need to investigate to understand the real issue. Real issue can be linked to Apache-PHP-MySQL of your hosting solution, other PrestaShop modules, overrides, eBay account limitation, etc... Each time we find a new context specific issue, we add the fix into the next release of the module. So if you face an issue, please send us a support request by mail: support-ebay@202-ecommerce.com When we investigate an issue, we usually ask first for module logs (advanced settings > logs), but as soon as the error is major, such logs are not usefull. Unfortunately, neither PHP, neith PrestaShop offers real "try catch" system that would allow to trap errors and create crash logs. So, with no carsh logs, we don't have better option than to ask for FTP access to go deep into the code. We understand how sensible is such access, please provide us with temporary FTP acccess. Without FTP access, we don't know what happen and are not able to reproduce the bug, so we cannot find solution. As you may have read on our ebay module dedicated page, 2 first releases of 2015 are focused on improving stability toward context specific issues. Module version 1.11.0 (first 2015 major release) has just been (finally) published by PrestaShop today, please upgrade to benefit fixes, UI/UK improvement and new control views to help track eBay items. We remain at your disposal if you have any question. Regards Keith - 202 ecommerce Link to comment Share on other sites More sharing options...
nickfromtq Posted July 23, 2015 Author Share Posted July 23, 2015 The only way I could get the orders to process was to change the modules/ebay/ebay.php to - 5 days and 50 pages Nick if (Configuration::get('EBAY_INSTALL_DATE') < date('Y-m-d\TH:i:s', strtotime('-'.$nb_days_backward.' days'))) { //If it is more than 30 days that we installed the module // check from 30 days before $from_date_ar = explode('T', $this->ebay_profile->getConfiguration('EBAY_ORDER_LAST_UPDATE')); $from_date = date('Y-m-d', strtotime($from_date_ar[0].' -5 day')); $from_date .= 'T'.(isset($from_date_ar[1]) ? $from_date_ar[1] : ''); } else { //If it is less than 30 days that we installed the module // check from one day before $from_date_ar = explode('T', Configuration::get('EBAY_INSTALL_DATE')); $from_date = date('Y-m-d', strtotime($from_date_ar[0].' -1 day')); $from_date .= 'T'.(isset($from_date_ar[1]) ? $from_date_ar[1] : ''); } $ebay = new EbayRequest(); $page = 1; $orders = array(); $nb_page_orders = 100; while ($nb_page_orders == 100 && $page < 50) { $page_orders = array(); foreach ($ebay->getOrders($from_date, $until_date, $page) as $order_xml) $page_orders[] = new EbayOrder($order_xml); $nb_page_orders = count($page_orders); $orders = array_merge($orders, $page_orders); $page++; } return $orders; } /** Link to comment Share on other sites More sharing options...
nickfromtq Posted July 24, 2015 Author Share Posted July 24, 2015 Hi, Yesterday I upgrading to the latest version of the ebay module and no orders have been sync back to prestashop. I have had problems like this before with the old version and the only way I could resolve the issue was to change ebay.php to below. however I have tried to change it with the new version but I am not getting any orders sync, can you please help as we cannot ship anything if the order is not on our prestashop system. We get around 100 - 400 orders per day from ebay and all of these need to sync to prestashop. If you can look into this ASAP for me it would be greatly appreciated. Many thanks Nick if (Configuration::get('EBAY_INSTALL_DATE') < date('Y-m-d\TH:i:s', strtotime('-'.$nb_days_backward.' days'))) { //If it is more than 30 days that we installed the module // check from 30 days before $from_date_ar = explode('T', $this->ebay_profile->getConfiguration('EBAY_ORDER_LAST_UPDATE')); $from_date = date('Y-m-d', strtotime($from_date_ar[0].' -5 day')); $from_date .= 'T'.(isset($from_date_ar[1]) ? $from_date_ar[1] : ''); } else { //If it is less than 30 days that we installed the module // check from one day before $from_date_ar = explode('T', Configuration::get('EBAY_INSTALL_DATE')); $from_date = date('Y-m-d', strtotime($from_date_ar[0].' -1 day')); $from_date .= 'T'.(isset($from_date_ar[1]) ? $from_date_ar[1] : ''); } $ebay = new EbayRequest(); $page = 1; $orders = array(); $nb_page_orders = 100; while ($nb_page_orders == 100 && $page < 50) { $page_orders = array(); foreach ($ebay->getOrders($from_date, $until_date, $page) as $order_xml) $page_orders[] = new EbayOrder($order_xml); $nb_page_orders = count($page_orders); $orders = array_merge($orders, $page_orders); $page++; } return $orders; } /** Link to comment Share on other sites More sharing options...
nickfromtq Posted July 24, 2015 Author Share Posted July 24, 2015 I have checked the logs and there is an error Call usage limit has been reached Can any help me resolve this issue. Nick Link to comment Share on other sites More sharing options...
san_merah Posted July 24, 2015 Share Posted July 24, 2015 I have checked the logs and there is an error Call usage limit has been reached Can any help me resolve this issue. Nick Maybe you have reached your ebay limits? Link to comment Share on other sites More sharing options...
vascco Posted July 27, 2015 Share Posted July 27, 2015 (edited) HelloI'm getting Error "Required field, EAN, is missing. Please add EAN to the listing and retry." when syncing products from prestashop to eBay.co.uk using free official eBay module for Prestashop. Sometimes the error says that Brand is missing too. Even if I add Manufacturer and EAN in product details it's not changing anything and I'm still getting these errors. I have many more items to list but only 7 are listed and others are not. Please help. Any working solution how to modify the code to fix the bug? Thanks in advance.Mark Edited July 27, 2015 by vascco (see edit history) Link to comment Share on other sites More sharing options...
Prestalia Posted August 6, 2015 Share Posted August 6, 2015 hello, for most category ebay want a lot of new information:- Brand - Ean - Mpn and if you don't send it the prodcut can't go online, in this time this is only for some country ( US or UK) but in next mounth is for all ebay country. For the limits that i see write here is a problem of the free application that every days is full of user and ebay stopped it. regards Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now