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Everything posted by 202ecommerce

  1. Bonjour @Serrisman, À priori le module installé est "Prestashop Checkout", qui n'est pas développé par nos équipes. Je vous conseille donc de vous rapprocher du support du module. Pour information le module développé par nos équipe est le module PayPal officiel : https://addons.prestashop.com/fr/paiement-carte-wallet/1748-paypal-officiel.html N'hésitez pas à revenir vers nous si vous utilisez notre module et que vous avez besoin d'aide. Bien à vous,
  2. Bonjour @Serrisman, Merci pour votre message. Pouvez-vous nous indiquer quelle est la version du module installé, ainsi que la version de Prestahop que vous utilisez ? Avez-vous fait vos tests en mode "Sandbox" ou en mode "live"?
  3. Hello @still We understand. Maybe you can try to add a small changes to code of the module. You need to change this line : https://github.com/202-ecommerce/paypal/blob/5.4.6/classes/AbstractMethodPaypal.php#L69 Replace $method = "PPP"; with $method = "EC"; File paypal/classes/AbstractMethodPaypal.php line: 69 and to do the same here : https://github.com/202-ecommerce/paypal/blob/5.4.6/paypal.php#L369 File paypal.php Line 369 Theses changes allows not to use paypal plus (but use standard type of payment) if country by default is Germany. Let us know if it works !
  4. Hello @still , Thank's for your message. Have you tried to change the default country in Prestashop BO ? Generally Prestashop offer PayPal Plus because default country is Germany in BO. You can choose another one, for example Poland (this information is not displayed in FO), this should allow to use a classic PayPal account for both country. Come back to us if this manipulation does not solve the problem, we will find another solution. Best regards,
  5. Hello @LSCC, Thank you for your message. We will see to make the documentation module clearer on this. Have a nice day, Regards, 202 ecommerce
  6. Hello @ukbaz Thank you for your message. Unfortunately we don't reproduce the issue on our environment. Could you please contact our support team? Please provide all possible details (some examples with screenshots, PHP version, module version, your website URL etc). We will do our best to help you as soon as possible. Best Regards
  7. Hello Billy, Thank you for your message. Can you please tell us what version of the PayPal module do you have? If it's not the latest (V 5.4.5), can you update the module version and tell us if it's ok ? If it still not ok, could you please contact our support team? Please provide all possible details (some examples with screenshots, your website URL etc). Best Regards
  8. Hello Marie-Angèle, You can easily remove the PayPal Express Checkout button (the yellow one on your screenshot). Go to the PayPal module › Experience › Behavior, and you can choose where the button is displayed.
  9. Hello, Thank you for your message. The issue seams a little strange because PayPal module always creates orders. Could you please contact our support team? Please provide all possible details ( some examples with screenshots, your website URL etc). Thank you !
  10. Hi, please write to our support service: https://addons.prestashop.com/contact-form.php?id_product=1748 202-ecommerce Team
  11. Hi, Thank you for your message. To solve the problem, I invite you to write to the form support service: https://addons.prestashop.com/en/contact-us?id_product=1748 Thank you in advance ! Team 202-ecommerce
  12. Bonjour à tous, Effectivement nous avons rédiger un article afin de vous aider à modifier la clé en base de données pour résorbé ce problème, merci à @Ric34 de l'avoir relayé. Sachez également que la version 2.3.5 du module qui a été mise à disposition la semaine dernière sur PrestaShop addons rend ce changement de clé en BDD automatique. Il n'est donc plus nécessaire de passer manuellement par votre BDD lorsque vous changez vos clés de Test et de Production en utilisant cette nouvelle version. Merci à tous et bonne journée.
  13. Hello, We are sorry but this behavior is recommended by PayPal. PayPal shortcuts on product pages work well for the shops with mono product. It you have a large catalog it is better to disable shortcut on the product pages and keep it enabled only on the cart page and 1st step of the checkout. Thank you for understanding. Have a nice day !
  14. Hello, thank you for your message and this suggestion. We checked the code and added some fixes in the new version of the module (v3.16.3). This version will be available on prestashop addons by the end of the month. Thank you for your help ! Have a nice day !
  15. Hello, Thank you for your message. When a customer purchases via PayPal button on a product sheet, the module only takes into account the product in question. This is an instant purchase that is done directly via the product sheet. The behavior of the module is correct and complies with PayPal rules. PayPal buy button can be also added to the shopping cart as well. In this case all products added to the cart will be taken into account. Do not hesitate if you have any additional questions. Have a nice day !
  16. Hello, Thank you for your message. We have tried to reproduce this issue on our test environment without success. Please contact our support team. We will be glad to help you to resolve the issue on your web site. Have a nice day !
  17. Hello, Could you please also provide me the screenshot of the page with the error : "Things don't seem to be working at the moment" It is important for understanding the source of the problem. Thank you in advanced !
  18. Hello, Thank you for your message. Could you please give us some more details : Could you please provide a screenshot or explain to what kind of page your users are redirected? Is it PayPal page(paypal is visible in the URL) or some page on your web site? Please also provide the exact number of the version you are using? Is it 5.4.2? Thank you
  19. Hello, Thank you for your message. The similar issue has been reproduced and fixed in the version 3.15.1. We did not reproduce it since. Could you please contact our support team. We will check the issue in your environnement and fix it. Have a nice day ! Regards,
  20. Hola, Le agradecemos el interés que ha demostrado en nuestro módulo. Somos del equipo tecnico de 202 ecommerce, damos el soporte del Módulo de Paypal. Estamos encantados de ayudarte, la solucion a tu problema la puedes encontrar en el siguiente link; https://help.202-ecommerce.com/es/paypal-para-prestashop/paypal-plus-mexico-imposible-pagar-con-tarjeta/ De lo contrario, te invito a crear un tiquete con nuestro desarrolladores. Buen dia, Equipo 202 ecommerce
  21. Hello @B-Latitude, @Yulia T., Thank you for your messages. On the screenshot we can see the issue with the security policy of your server : https://developer.mozilla.org/en-US/docs/Web/HTTP/CSP Please fix it with your server provider. If the issue persists you have also check if PayPal Plus is enabled in your PayPal merchant account. It can be the reason of the error 403 on your screenshot. Please contact PayPal support team if you need some help for enabling PayPal Plus. I hope you will enjoy the module quickly after these changes. Have a nice day ! Regards, 202 ecommerce
  22. Hi, We invite you to contact our support service in order to fix the issue on your environment as soon as possible: https://addons.prestashop.com/en/contact-us?id_product=1748. Thank you in advanced ! Team 202-ecommerce
  23. Hello @merguez, We have tried to reproduce this issue but without success on our side. Anyway, it is possible that the issue is connected to the following bug in PrestaShop : https://github.com/PrestaShop/PrestaShop/issues/23442 Have a nice week-end ! Regards, Tetiana 202 ecommerce
  24. Hello @merguez, Thank you for this message. We will try top find how to reproduce this issue (nor reproduced for the moment on our test environnements with classic theme). Could you please create a ticket for our support team? It will allow us to fix the issue quicklier. Thank you in advanced for your help ! Best regards, Tetiana 202 ecommerce
  25. Hello @DorMic-systems, It seams that this issue can occur when the customer clicks on the "pay" button or in the checkout on PayPal. We have to check the issue on your shop in order to help you to solve it. Please contact our support team for further help. Thank you in advanced. Regards,
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