[solved]upgraded my prestashop 1.6.0.9 to 1.6.0.13 :-(

[Frits van Leeuwen]

I upgraded my prestashop 1.6.0.9 to 1.6.0.13

But now I get White screens when I open my frontends.

Who can help me?

Edited March 25, 2015 by frits1969 (see edit history)

[PrestaHeroes USA]

Hi, anytime you get blank screen you need to enable PS debug mode, learn how here:

https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/

 

once you have the underlying php error it may be evident how to fix and if not you can search for that error using google as there may have already been a solution posted.

[Frits van Leeuwen]

Thanks.

Debug is on

Then I start mij shop.

Then I get a line like this. (The line numbers ar evertime difrent.):

Fatal error: Maximum execution time of 30 seconds exceeded in /home/id787913/domains/powerballkracht.nl/public_html/classes/Tools.php on line 1183

[PrestaHeroes USA]

uhm...ok...if they are different everytime that make it's a bit more difficult.

 

modify config/defines.inc.php

 

find this line and set to true.  Maybe we can see more information, i.e. who is calling what when error happens.  Note: when this is enabled all visitors will see information so make sure to set back to false after capturing the data.

define('_PS_DEBUG_PROFILING_', false);

[Rolige]

Try something...

In the BO > Advanced Parameters > Performance
1) Disable all the cache, enable force compile and save
2) Disable all overrides
3) Clear all the cache

In BO > Preferences > SEO & URLs
1) Disable Friendly URL an save
2) Enable Friendly URL an save

Finally delete all cache and cookies in your browser

[Frits van Leeuwen]

El Patron, I've done this. But what do I need to look for?

 

COTOKO, I 've done this. But no differences.

[PrestaHeroes USA]

this is test shop yes?

you may need to post in 'job offers' to get someone to debug this.

[PrestaHeroes USA]

 

your post has been removed, please post new topic.

[bellini13]

your host has a 30 second restriction on how long a process can execute for.  so any page that takes longer than 30 seconds is going to fail, that is why it appears 'random'

 

so increasing that setting to a higher value should help, however 30 seconds is a long time.  so really you should be working with your hosting provider to understand why things are taking so long.  I assume you are on a shared hosting platform, one that is not very well tuned for Prestashop.  It may be time to find a new hosting provider

[Frits van Leeuwen]

It's just start after the upgrade. Perhaps the problem starts becauce I upgraded from 1.6.0.9 to 1.6.0.13 without all earlyier upgrades.

I don't belive the problem is the time.

Yes, the problem is the time now. But what's the reason what brings this time problem?

[PrestaHeroes USA]

if suggestions offered are above your skill level, i.e. debug/profiling etc.  then as suggested you will need someone to look at it more closely.  

Please respond by quoting all advices, i.e. is this on test shop or did you upgrade your production shop.

Re-asking why it doesn't work does not help.

[Frits van Leeuwen]

My shop is running for 6 month now (I think). So it's not a test shop.

[Frits van Leeuwen]

I fixed it I think.

I saw the module blockcatgory. Then I went to modules and repair the module.

Thanks for the help you all.

 

How do I close this question?

Edited March 4, 2015 by frits1969 (see edit history)

[PrestaHeroes USA]

that is great  news!  It is now marked as 'answered'....happy prestashopping