HH Services Limited Posted January 8, 2015 Share Posted January 8, 2015 Hi, the signs in BO to tell when a new customer or new order come will not turn off after checking on them. Usually after clicking on them they shut down but they started not shutting down all of a sudden and without installing or updating anything new. Any idea of why and how to fix this problem? Thanks. Link to comment Share on other sites More sharing options...
mytheory. Posted January 8, 2015 Share Posted January 8, 2015 Hi, Try logging out and clearing cache and logging back in. Or just to see if its a cache issue, try it by accessing the page via chrome incognito mode. HTH! 1 Link to comment Share on other sites More sharing options...
HH Services Limited Posted January 8, 2015 Author Share Posted January 8, 2015 (edited) I tried everything as you said and nothing, still the signs will not go off... Any other ideas? Edited January 8, 2015 by De La Riviere (see edit history) Link to comment Share on other sites More sharing options...
HH Services Limited Posted January 11, 2015 Author Share Posted January 11, 2015 Hi, the signs in BO to tell when a new customer or new order come will not turn off after checking on them. Usually after clicking on them they shut down but they started not shutting down all of a sudden and without installing or updating anything new. Any idea of why and how to fix this problem? Thanks. ps1.jpg Days later and it is still on the same issue... signs will not go off on two shops that I have.... Suggestions please!!! Link to comment Share on other sites More sharing options...
vekia Posted January 11, 2015 Share Posted January 11, 2015 hello whole feature is based on ajax calls. usually problem is related to wrong domain or wrong permissions to files. let me explain. your shop uses address www.domain.com you're logged to back office with different domain like domain.com (without www) ajax calls will not work then. the same situation if your shop uses SSL certificate, and you're logged to back office without SSL connection (http://www.domain.com instead of https://www.domain.com)please make sure that you're connected with correct domain to your back office. regarding to the permissions, some hosts like ARUBA uses weirdy permissions setup, if you will have wrong setup - prestashop will not be able to execute ajax.php located in root dir of your shop. to verify the problem turn on browser console (ctrl+shift+j in chrome) and try to click on "new customer" icon to hide it. you will see (in console) report related to calling ajax.php file, is it "red" (error) ? Link to comment Share on other sites More sharing options...
HH Services Limited Posted January 11, 2015 Author Share Posted January 11, 2015 hello whole feature is based on ajax calls. usually problem is related to wrong domain or wrong permissions to files. let me explain. your shop uses address www.domain.com you're logged to back office with different domain like domain.com (without www) ajax calls will not work then. the same situation if your shop uses SSL certificate, and you're logged to back office without SSL connection (http://www.domain.com instead of https://www.domain.com) please make sure that you're connected with correct domain to your back office. regarding to the permissions, some hosts like ARUBA uses weirdy permissions setup, if you will have wrong setup - prestashop will not be able to execute ajax.php located in root dir of your shop. to verify the problem turn on browser console (ctrl+shift+j in chrome) and try to click on "new customer" icon to hide it. you will see (in console) report related to calling ajax.php file, is it "red" (error) ? Vekia, thanks for the reply. The problem started to happen all of a sudden without me making any changes anywhere. Furthermore, it started happening on a site and then 6 weeks later on another site hosted in the same shared server (shared hosting plan). Without making any changes anywhere your response makes non sense as to the reason of the problem... I tried control shift j and nothing happens... Any suggestions? Thanks again. Link to comment Share on other sites More sharing options...
vekia Posted January 11, 2015 Share Posted January 11, 2015 you should see there, in console report related to ajax call, even if it's allright on this part. please make sure that you turned on console before clicking on the button related to new customers or new orders, and make sure that console hasn't got any filters and displays full report. Link to comment Share on other sites More sharing options...
HH Services Limited Posted January 11, 2015 Author Share Posted January 11, 2015 you should see there, in console report related to ajax call, even if it's allright on this part. please make sure that you turned on console before clicking on the button related to new customers or new orders, and make sure that console hasn't got any filters and displays full report. I turn on console and I see nothing happening. Also I should say that I tried opening BO in another explorer and the problem continues: when I click on the signs they disapear, but when I reload the page they appear again... Link to comment Share on other sites More sharing options...
vekia Posted January 11, 2015 Share Posted January 11, 2015 it's quite impossible that console contains nothing. it should contains many reports. case needs inspection. take a look, console report: Link to comment Share on other sites More sharing options...
HH Services Limited Posted January 11, 2015 Author Share Posted January 11, 2015 it's quite impossible that console contains nothing. it should contains many reports. case needs inspection. take a look, console report: This is what I get: Link to comment Share on other sites More sharing options...
vekia Posted January 11, 2015 Share Posted January 11, 2015 click on: then make sure that "ALL" is selected. after that try to click on buttons: Link to comment Share on other sites More sharing options...
HH Services Limited Posted January 11, 2015 Author Share Posted January 11, 2015 (edited) click on: then make sure that "ALL" is selected. after that try to click on buttons: I did several times and nothing happens... Lights come back right on after reloading the page.... Any other suggestions?? Edited January 11, 2015 by De La Riviere (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted January 11, 2015 Share Posted January 11, 2015 this is not a fix to your problem but a way to get detailed report in your console as long as it will not work like mine, it will be not possible to help we have to know ajax call status, and if it will be okay, ajax call response. Link to comment Share on other sites More sharing options...
HH Services Limited Posted January 12, 2015 Author Share Posted January 12, 2015 I don´t get nothing.... What can be wrong? Link to comment Share on other sites More sharing options...
vekia Posted January 12, 2015 Share Posted January 12, 2015 i have no idea can i inspect it directly in your back office? if you want i can do it. Link to comment Share on other sites More sharing options...
HH Services Limited Posted January 12, 2015 Author Share Posted January 12, 2015 (edited) Thank you for your help Vekia Edited January 12, 2015 by De La Riviere (see edit history) Link to comment Share on other sites More sharing options...
HH Services Limited Posted January 16, 2015 Author Share Posted January 16, 2015 i have no idea can i inspect it directly in your back office? if you want i can do it. Vekia, I erroneously discarded the cache issue because I had cleared cache and I thought that it should be enough. However, after I saw that I could not update the currency rates,I made the following changes and the signs went off at the same time that the currency rates were updated in the front office: I fixed it by going from: to: My question now is if after moving everything back to how it was, I did the right thing. Please note that my shared server does not support Memcached so I was using 2 file system cache as it shows in the first snapshot... was this right? By the way, I recently discover Teamviewer which it is great for remote assistance...Works great!! Link to comment Share on other sites More sharing options...
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