Valsirob Posted January 4, 2015 Share Posted January 4, 2015 Hello, When I get the verification mail for the newsletter subscription and I want to click on the received link, nothing is happening and the customer is not added to the shop newsletter list with customer. Should I change something on my settings somewhere in Prestashop in order to auto generated link to work? I have just found that the link is generated from {verif_url} Thnaks for your feedbacks rgds, Boris Link to comment Share on other sites More sharing options...
vekia Posted January 5, 2015 Share Posted January 5, 2015 hello how the url looks like can you show an example of the link, pleasE? Link to comment Share on other sites More sharing options...
Valsirob Posted January 5, 2015 Author Share Posted January 5, 2015 Hello, Of course, please find below the link as received by the customer: Thank you for subscribing to our newsletter, please confirm your request by clicking the link below : https://www.balmidor.be/en/module/blocknewsletter/verification?token=07e9b3df3a2a0a763c42febc36b41468 Link to comment Share on other sites More sharing options...
NemoPS Posted January 5, 2015 Share Posted January 5, 2015 It seems okay, can you turn on error reporting (see my signature) and try subscribing again? It might spawn an error. Do you get a blank page? Link to comment Share on other sites More sharing options...
vekia Posted January 5, 2015 Share Posted January 5, 2015 i can confirm that it's okay i contacted with Valsirob and seems like everything is okay in his shop :-) Link to comment Share on other sites More sharing options...
Valsirob Posted January 5, 2015 Author Share Posted January 5, 2015 Thank you for your follow up guys! Link to comment Share on other sites More sharing options...
Valsirob Posted January 17, 2015 Author Share Posted January 17, 2015 Hello again, Sorry that I'm opening this topic again, but I have the following issue: The link on the confirmation email is working only when is copy/paste and is opening correctly the page , while is clicked - it's opening our web site, but with 404 Page not found and the customer is not subscribed/confirmed. I changed config/defines.inc.php set PS_MODE_DEV to true. Rgds, Boris Link to comment Share on other sites More sharing options...
NemoPS Posted January 19, 2015 Share Posted January 19, 2015 So it means the text is correct while the url is not. I've seen some email piping services interfering with it, are you using any? Link to comment Share on other sites More sharing options...
Valsirob Posted January 19, 2015 Author Share Posted January 19, 2015 Hello, Thanks for comming back. The url is working only if copy/pasted to a web browser and is opening our web page normally and the email is registered and the customer is getting the confirmation emails, but is not working if clicked on it - since is opening our web page but with 404 Error Page not found and the email of the customer is not registered and the customer does not get any further mails from us. What do you mean by email piping services? I'm using one module for sending newsletters. Thanks for your feedbacks. Rgds, Boris Link to comment Share on other sites More sharing options...
NemoPS Posted January 19, 2015 Share Posted January 19, 2015 I mean if you have something that handles emails at a server level. How does the broken url look like? Link to comment Share on other sites More sharing options...
Valsirob Posted January 19, 2015 Author Share Posted January 19, 2015 Hello, This is the link: https://www.balmidor.be/nl/module/blocknewsletter/verification?token=9c937919f03f2409062fa3f07a1d3c5b I copied a/m link already and saw that is working, but not working while clicked... Now,if this is acceptable for you, please go to www.balmidor.be and register for a newsletter to see the problem. Rgds, Boris Link to comment Share on other sites More sharing options...
NemoPS Posted January 21, 2015 Share Posted January 21, 2015 Are you 100% sure that is the path you are sent to when clicking? I'm referring to the real one, not to what is displayed Link to comment Share on other sites More sharing options...
Valsirob Posted January 21, 2015 Author Share Posted January 21, 2015 Hello, This is the link I get with mail when I registered myself: It was working only when copy/paste but not when clicked - The link has been used already, so should I register with new email in order to get new link? rgds, Boris Link to comment Share on other sites More sharing options...
NemoPS Posted January 21, 2015 Share Posted January 21, 2015 It's strange, because that link is correct, I don't get why it doesn't work when clicked since clicking or copying and pasting makes no difference. Try changing email client Link to comment Share on other sites More sharing options...
Valsirob Posted January 21, 2015 Author Share Posted January 21, 2015 Indeed it's strange... I do not want to loose your time, but when I registered again with another email, I get the following link: Thank you for subscribing to our newsletter, please confirm your request by clicking the link below or paste the link into your browser : https://www.balmidor.be/en/module/blocknewsletter/verification?token=fb8b5e3580697918500eba4971815f53 Balmidor Online Team Try it via Apple computer, not working, try it via outlook - opening empty page with "The address is not valid". Did not yet made copy/paste... rgds, Boris Link to comment Share on other sites More sharing options...
Valsirob Posted January 21, 2015 Author Share Posted January 21, 2015 Is it possible that the problem could be from the HTTPS secure address? Link to comment Share on other sites More sharing options...
NemoPS Posted January 23, 2015 Share Posted January 23, 2015 I don't have an apple device I can try it on, sadly. Try again directly from outlook, it might have got killed the first try Link to comment Share on other sites More sharing options...
cingegneri Posted February 23, 2015 Share Posted February 23, 2015 Hello, I have the same problem and some info to share that might help on the solution. Address string on the email works correctly when I copy/past to go via Browser. However, when I roll over the active link it shows only {verif_url} and not the actual link. The same happens on the shop link located on the email footer. It shows up as {shop_url}. Thank you for any shed light . Link to comment Share on other sites More sharing options...
Valsirob Posted February 24, 2015 Author Share Posted February 24, 2015 Hi, Do not have a solution, since I finished my emails to test...:-) As you can see from the replies from the Moderators the generated links are correct, so I do not know whether the problem is with me or also by a customer...So I also I'm open to get something and hopping the the customers would be OK to copy/paste and not delete the mail confirmation when pushing the link will not work... rgds, Boris Link to comment Share on other sites More sharing options...
jomi58 Posted February 25, 2015 Share Posted February 25, 2015 Hello, have the same problem. must copy/past to the browser. it do not work on the email send. and the logo is nor display on top of mails it comes separeted. Link to comment Share on other sites More sharing options...
NemoPS Posted February 25, 2015 Share Posted February 25, 2015 What link do you get if you right click and choose to copy the url? (not copying the text, the link url) Link to comment Share on other sites More sharing options...
jomi58 Posted February 25, 2015 Share Posted February 25, 2015 Hi Nemo1, I get - " %7Burl%7D " when right click and choose to copy the url on browser but when I do exactly the same here it appears like this. http://aponat.com/index.php?controller=password&token=9efc73505e89eb2dd80908543956a3a9&id_customer=33 Link to comment Share on other sites More sharing options...
cingegneri Posted February 25, 2015 Share Posted February 25, 2015 The link that pop up is {verif_url} , and that is not a real link because it is not active but only text. I noticed the problem occurred right after I made changes ( cut off the text Powered by Prestashop)on the emails templates via HTML edit on BO translations . I can send you the print screen of modified template if that is necessary. The template above is Newsleter verification email, and other 2 links are broken or null ( shop_url, shop image) Thank you Carlos Ing Link to comment Share on other sites More sharing options...
Valsirob Posted February 25, 2015 Author Share Posted February 25, 2015 Hi Carlos, So what's the solution when changes have been made already on the emails Templates? Knowing that this is a Newsletter confirmation link, should work only by clicking on it, otherwise the customer will drop off and we do not get his registration and mail. rgds, Valsirob Link to comment Share on other sites More sharing options...
cingegneri Posted February 25, 2015 Share Posted February 25, 2015 Hi Valsirob, That's the problem. The link string is correct but not active. So , it doesn't work by clicking over . We are on the same boat expecting for any help. I guess BO translations is the source of this problem. However, I am not an PS expert and have no ideia how to handle it. One thing I tried was editing the template with Dreamweaver and then copying back to where it was.Seems working but not a good solution since there are many templates to customize. rds Carlos Link to comment Share on other sites More sharing options...
NemoPS Posted February 27, 2015 Share Posted February 27, 2015 %7Burl%7D ? Odd, I am no email [spam-filter] at all so I might as well be totally off, but it should display the correct one when hovering. Hm, might it be the email client you use? Link to comment Share on other sites More sharing options...
jomi58 Posted February 27, 2015 Share Posted February 27, 2015 Hello Nemo. I think it has nothing to do with email client. Have first make the shop presta 1.6.0.9 in "domain.es" and, when everything worked ok, in steed of translated it i make the whole shop new again with presta 1.6.0.11 in "domain.com". Domain.es works perfect domain.com do not resolve correctly the mails. Both are at the same hosting server with the same email. client. Think that I will not lose more time, or your time and let the shop with "domain.es" and redirect. the .com. Thanks in each case for your time. Kind regards. jomi Link to comment Share on other sites More sharing options...
NemoPS Posted February 28, 2015 Share Posted February 28, 2015 Hm, wait, are you using the same email with smtp settings?.es maybe? Link to comment Share on other sites More sharing options...
bobolund Posted April 22, 2015 Share Posted April 22, 2015 I have the same problem. In the BO translation the code is:<a style="color: #337ff1;" href="%7Bverif_url%7D">{verif_url}</a> In the email the link is correct shown, but the problem is that the link isn't clickable. If i right click in the link and open it in my browser it get me to this page: If i try to edit the link in the email from example Gmail, it gives me this link: So my problem is that my customer need to copy the link into the browser. But i would like it to be clickable and direct to the right page, because it looks like a clickable link. If there is anybody who have an solution on this problem i would appreciate your reply. Thanks in advandce. Link to comment Share on other sites More sharing options...
bobolund Posted April 22, 2015 Share Posted April 22, 2015 Ohh, and my Prestashop is: 1.6.0.11 I can see that it's a bug in 1.5, here is the report: http://forge.prestashop.com/browse/PSCFV-9113 But i can't find anything about the error ind 1.6, only this post. Link to comment Share on other sites More sharing options...
NemoPS Posted April 22, 2015 Share Posted April 22, 2015 I think it might be due do how your email client treats the link. I noticed some of theme interfere with the link. That, or a service plugged to the address you use, such as sendgrid, mailchimp or alike Link to comment Share on other sites More sharing options...
janakita Posted August 15, 2015 Share Posted August 15, 2015 Hello, It's a Prestashop bug and this is the link with the solution, https://www.prestashop.com/forums/topic/413406-solved-updated-15072015-email-templates-url-broken-after-editing-%7B-%7D-easy-fix-added/ Best regards, Juana Maria Link to comment Share on other sites More sharing options...
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