Alexgaw Posted October 11, 2014 Share Posted October 11, 2014 HI, Can anyone here please explain how partial refund works: There are 2 Situations: 1. Customer has purchased an item but before it is shipped the store agree to refund shipping and $5 back. 2. Customer has purchase and item and is delivered but decide to ask for partial refund and keep the item that has a minor defect. Problem: When entering the refund value for the shipping and the item and save this information is not saved anywhere. It is not recorded on the order page and not recorded on the customer order history pages. How is this possible.?? How can Prestashop be an award winning software without managing something so simple?? Please someone explain in case I missed how this works. Link to comment Share on other sites More sharing options...
bellini13 Posted October 11, 2014 Share Posted October 11, 2014 I believe it creates a Credit Slip. Check the "Documents" section in the order detail, you should see a Credit Slip created for the amount of the partial refund. Link to comment Share on other sites More sharing options...
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